Reviews La Pipe Rit

4.85/5
★★★★★
based on 16807 reviews published

Latest customer reviews

5 /5
★★★★★

Choice, price and speed! Let's buy Made in France!

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Acheteur Vérifié
purchased on 14/09/2020
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5 /5
★★★★★

Nothing to complain about

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Acheteur Vérifié
purchased on 07/09/2020
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4 /5
★★★★☆

Delivery a bit long. And the product is a small quantity: a bit expensive for the total price > product + shipping costs.

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Acheteur Vérifié
purchased on 14/09/2020
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1 /5
★☆☆☆☆

Following a delivery problem with Colissimo international, no responsiveness. I had to do the research work myself... and delivery (!). After a week and a reminder from me, the seller's only response: the Post says it is delivered. Indeed, since I took care of it myself! (Additional cost: 60€.). If the seller had bothered to take care of it in time, he would have noticed that this 'delivery' was a complete mess - tracking to support. In short, seller's responsibility not assumed: it is up to the seller to turn against the Post to get compensated, not the customer to bear costs when he is the only one not responsible at all. Morality: do not try to fix things, let the situation fester for weeks if necessary and demand a refund.

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Acheteur Vérifié
purchased on 07/09/2020
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding the delivery of your last order to Italy. Your order (placed on 07/09 on the site http://www.pipe.fr) was shipped from our premises the next day, that is to say on 08/09. Naturally, since your package was handed over to the Post, we then depend on the various international carriers for its delivery. Following your email dated 15/09, our team closely followed your file so that your package would be delivered as quickly as possible. We then indeed informed you as soon as the package was about to reach you. However, you are right, we apologize for this longer delivery time than usual and will not fail to inform the concerned carrier. Moreover, we take care to offer you the shipping costs for your next order (without minimum purchase and without expiration date).
4 /5
★★★★☆

Conforms to my order

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Acheteur Vérifié
purchased on 07/09/2020
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5 /5
★★★★★

Clear and complete information, ergonomic site, fast delivery

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Acheteur Vérifié
purchased on 06/09/2020
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5 /5
★★★★★

Only problem, VAT paid in Switzerland, so I hope you deducted it in France.

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Acheteur Vérifié
purchased on 04/09/2020
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5 /5
★★★★★

Ease of choice and speed of delivery

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Acheteur Vérifié
purchased on 12/09/2020
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5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 11/09/2020
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5 /5
★★★★★

VERY GOOD

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Acheteur Vérifié
purchased on 14/09/2020
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5 /5
★★★★★

Order arrived on time. very nice product purchased. I highly recommend!

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Acheteur Vérifié
purchased on 12/09/2020
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5 /5
★★★★★

Always well served and arrives on time ..thank you grellé

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Acheteur Vérifié
purchased on 12/09/2020
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5 /5
★★★★★

Nothing to report, everything went smoothly.

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Acheteur Vérifié
purchased on 11/09/2020
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5 /5
★★★★★

Careful, fast shipping, very nice pipe; thank you and well done!

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Acheteur Vérifié
purchased on 11/09/2020
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5 /5
★★★★★

Quality products perfectly meeting my wishes. To recommend or to oneself. Best regards

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Acheteur Vérifié
purchased on 12/09/2020
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5 /5
★★★★★

Fast & compliant Thank you

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Acheteur Vérifié
purchased on 13/09/2020
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5 /5
★★★★★

Received very quickly this very beautiful object.

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Acheteur Vérifié
purchased on 13/09/2020
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5 /5
★★★★★

Quality products

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Acheteur Vérifié
purchased on 02/09/2020
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5 /5
★★★★★

Impeccable service and very fast.

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Acheteur Vérifié
purchased on 25/08/2020
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5 /5
★★★★★

Satisfied with the site and fast delivery.

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Acheteur Vérifié
purchased on 03/09/2020
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4 /5
★★★★☆

Nothing to report - delivered by post within a correct timeframe - 2 days -

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Acheteur Vérifié
purchased on 10/09/2020
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5 /5
★★★★★

Very fast, package in good condition and the products match the order.

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Acheteur Vérifié
purchased on 10/09/2020
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5 /5
★★★★★

PERFECT

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Acheteur Vérifié
purchased on 06/09/2020
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5 /5
★★★★★

Serious site to recommend

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Acheteur Vérifié
purchased on 10/09/2020
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5 /5
★★★★★

Nothing to say, as usual. Competence, speed, and wide choice

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Acheteur Vérifié
purchased on 11/09/2020
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5 /5
★★★★★

PERFECT

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Acheteur Vérifié
purchased on 10/09/2020
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2 /5
★★☆☆☆

VAT not deducted for shipments abroad.

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Acheteur Vérifié
purchased on 24/08/2020
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your last order placed on our online store http://www.pipe.fr. During this last order, we confirm that you did not pay French VAT. Indeed, our website automatically calculates the amounts to display excluding tax based on the delivery address provided (in Switzerland for example but also everywhere else outside the European Union). In this case, our customers therefore systematically benefit from tax-free payment. Then, in accordance with the regulations in force in each country (and as indicated in our T&Cs), customs fees and/or additional taxes may be applied upon receipt of the package. We remain at your disposal by email or phone to provide you with more information about your order content.
5 /5
★★★★★

Fast order, perfect packaging, wonderful discovery of a new pipe and... surprise, a little unexpected gift in the box!!! Thank you and see you soon

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Acheteur Vérifié
purchased on 09/09/2020
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5 /5
★★★★★

Wide selection, big brands, pipes for all budgets.

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Acheteur Vérifié
purchased on 03/09/2020
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3 /5
★★★☆☆

Too many items presented on the site are "unavailable". The choice, seemingly abundant, is not really so.

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Acheteur Vérifié
purchased on 09/09/2020
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Answer from La Pipe Rit
Hello and thank you very much for your feedback following your recent order on pipe.fr. To date, our online store has more than 1500 pipes and accessories for pipe smokers. Some pipes come from series produced by major brands, however, you are right, most of our handcrafted products are available in very limited quantities (even one piece when it comes to unique items) and can be quickly taken. On the webpage of an item, you have the option to enter your email to be automatically alerted when it is restocked. Of course, feel free to contact us (by email or phone) as our company is located in Saint-Claude, we can offer you many models by selecting them directly from the manufacturers.
5 /5
★★★★★

It's perfect, thank you!

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Acheteur Vérifié
purchased on 10/09/2020
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5 /5
★★★★★

Nothing to report, very good order and delivery

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Acheteur Vérifié
purchased on 09/09/2020
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4 /5
★★★★☆

Well designed. Fast.

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Acheteur Vérifié
purchased on 02/09/2020
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5 /5
★★★★★

Fast, perfect

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Acheteur Vérifié
purchased on 09/09/2020
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5 /5
★★★★★

Very good site. The products are of quality and we are rarely disappointed!

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Acheteur Vérifié
purchased on 05/09/2020
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4 /5
★★★★☆

Very clear site, easy navigation; no problem.

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Acheteur Vérifié
purchased on 02/09/2020
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5 /5
★★★★★

Navigation on the site very easy. Shipping conforms to the order and also very fast. Perfect nothing to complain about

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Acheteur Vérifié
purchased on 05/09/2020
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3 /5
★★★☆☆

Impossible to place an order on the site with the promotion code. I had to call to do it while leaving my credit card number. Invoice without amount!

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Acheteur Vérifié
purchased on 18/08/2020
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Answer from La Pipe Rit
Hello and thank you for your feedback following your online purchase. Promotional codes are generated dynamically and sent by email according to the conditions defined by our marketing team. We will check our automated system to ensure this inconvenience does not happen again. Furthermore, I confirm that you benefited from a 15% discount on your order and that your invoice is available directly (and at any time) in your customer area on http://www.pipe.fr. Bastien, webmaster
5 /5
★★★★★

Great follow-up

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Acheteur Vérifié
purchased on 03/09/2020
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5 /5
★★★★★

Perfect, deadlines and quality at the meeting

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Acheteur Vérifié
purchased on 04/09/2020
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