4.85/5
★★★★★
based on 16742 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I am not satisfied, the pipe was slightly damaged upon arrival, customer service does not offer to return and exchange it, but the shipping costs are at my expense.

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Acheteur Vérifié
purchased on 13/01/2023
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Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following the purchase of this Irish pipe through our online store. We are sorry to learn that the branding of the Peterson brand (on the stem) does not meet your expectations perfectly. As stated in our general sales conditions and during our previous email exchanges, it is indeed possible to return this new pipe if it does not suit you and you have not yet smoked it. Please do not hesitate to contact us (whether by email or phone), our team can provide you with all the additional details you need to make this return for an exchange or refund.
3 /5
★★★☆☆

It took four weeks for me to receive my pipes

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Acheteur Vérifié
purchased on 29/12/2022
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Answer from La Pipe Rit
Hello and thank you for this comment regarding the repair of your pipe whose broken flake needed to be replaced. The pipe artisans of Saint-Claude do their best to handle each repair in a reduced time frame. However, this delay can vary depending on the time of year and the current workload in the workshop. For these two reasons, we systematically indicate (during phone exchanges and via our website) a minimum waiting period of two months. Also, we are happy to have been able to respond to your repair request even faster than expected. Following your message, we are delighted to know that you will be able to fully enjoy your Big Ben pipe again.
3 /5
★★★☆☆

I had ordered 2 pipes. The Lizon model was blocked. I had to extract a sawdust plug from the access hole to the bowl.

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Acheteur Vérifié
purchased on 05/01/2023
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Answer from La Pipe Rit
Hello and thank you very much for taking the time to send us this message. Our team will immediately forward your report to the Chacom workshop so that the artisans can be more vigilant during the next productions. Also, we wish you much pleasure in smoking your two new pipes.
3 /5
★★★☆☆

Very long for a repair The rest perfect

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Acheteur Vérifié
purchased on 14/10/2022
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3 /5
★★★☆☆

In case of export to Switzerland, the final price including customs clearance was not clear. I paid too much customs duty.

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Acheteur Vérifié
purchased on 03/12/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store http://www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs clearance fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with more information.
3 /5
★★★☆☆

Delivery issues. Usually no problems and delivered to home but not this time. I had to go pick up my order at a delivery point!

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Acheteur Vérifié
purchased on 09/12/2022
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Answer from La Pipe Rit
Hello, we are sorry for the inconvenience caused. We proceeded as usual and we do not know why the delivery was not possible. We wish you much pleasure in smoking this nice pipe.
3 /5
★★★☆☆

Overall satisfied, just a small reservation regarding the photographic dimensions of the products (which is not unique to your site!) I ended up ordering, for my wife, a pipe that is much larger than I thought... Otherwise, nothing to report regarding quality!!

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Acheteur Vérifié
purchased on 11/12/2022
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Chacom brand. We always specify the dimensions of the items in the "Characteristics" section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3 /5
★★★☆☆

The package arrived well but the gift wrapping was not great, I had to redo it

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Acheteur Vérifié
purchased on 25/11/2022
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3 /5
★★★☆☆

Laborious payment

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Acheteur Vérifié
purchased on 12/11/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us your feedback following your online order. On our online store http://www.pipe.fr, we offer different payment solutions for orders. It is possible to pay by credit card, bank check, or bank transfer. Our team is at your complete disposal by phone if you need help finalizing your purchases. Therefore, do not hesitate to contact us directly for your next orders. We also wish you much pleasure in smoking your new Vauen pipe!
3 /5
★★★☆☆

Tiny cleaning products... Each no longer appears How does valentin locked heather of Ceramic?

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Acheteur Vérifié
purchased on 07/11/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to write us these few words following your order through our website. Unfortunately, we are not sure we fully understand the meaning of your comment. Therefore, we invite you to contact our team directly by email or phone to continue the exchange.
3 /5
★★★☆☆

Mixed review: this is the Eole Flammée 2 pipe priced at 145 euros. While the line is elegant and conforms to the description and what I was looking for, it nevertheless has a manufacturing defect that should have disqualified it: the drilling of the pipe has damaged about 1 mm of the base of the bowl facing it. I am surprised that this escaped the verifications. This is the first time I see this type of clumsiness which nevertheless corroborates its 'unique exemplary' touted in the description.

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Acheteur Vérifié
purchased on 01/11/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to write to us following your order on our online store. We are sorry to learn that this pipe made in Saint-Claude does not perfectly meet your expectations. Of course, if this new pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3 /5
★★★☆☆

Customs fees too high! Too bad

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Acheteur Vérifié
purchased on 29/10/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store http://www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
3 /5
★★★☆☆

Regarding the 9 mm White Elephant filters, after 2 to 3 uses, they sometimes lose their ceramic tip in the pipe stem! No other comments for the rest.

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Acheteur Vérifié
purchased on 11/10/2022
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Answer from La Pipe Rit
Hello and thank you very much for taking the time to send us this comment following your online order. Our team will check the integrity of our stock to ensure that each product is perfect. Meanwhile, we will forward your information directly to our supplier. Regarding this pipe filter, it is indeed recommended to change it every 3 pipes or so. However, depending on the size of your bowl and the tobacco you smoke, it may be necessary to replace it even more regularly. Please feel free to contact us (by email or phone) if you need more information.
3 /5
★★★☆☆

- no information on the use of the cleaning product - the box of 100 filters was not sealed with adhesive tape

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Acheteur Vérifié
purchased on 02/10/2022
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Answer from La Pipe Rit
Hello and thank you for sharing your comments through the Avis-Vérifiés platform. All the information about the cleaning product you chose is available on our website, directly on the product page. We invite you to refer to it if you need details about its use. Meanwhile, you can of course contact our team by email or phone as one of our advisors can easily provide all the answers to your questions.
3 /5
★★★☆☆

HOW IS IT THAT I DO NOT HAVE A FILTER SYSTEM ON THE PIPES YOU RENOVATED ?????

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Acheteur Vérifié
purchased on 25/08/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to send us these few words through the Verified Reviews platform. As agreed in the quote you validated, the workshop has carried out the various repairs on your pipes so that you can use them again for many years. We also invite you to contact our team directly by email or phone if you have any questions/comments on this subject.
3 /5
★★★☆☆

Hello the pipe is pretty and light. In the photo you show us it is signed while the one we receive is not. ????

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Acheteur Vérifié
purchased on 16/09/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to give us this feedback following your order. The St-Claude pipe you chose is a limited series, handcrafted. Therefore, only a few pieces have been produced in the workshops. According to your message, it seems that the craftsman forgot to make the marking (visible on the side of the briar stem). Also, we can of course ask the craftsman to do what is necessary for this engraving to be made. For this, I invite you to contact our team directly by email or phone.
3 /5
★★★☆☆

Good quality pipe but a bit pricey for a pipe of this size

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Acheteur Vérifié
purchased on 03/09/2022
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3 /5
★★★☆☆

It's a shame that for the order of a corn cob pipe, you do not offer the appropriate filter and that we have to look for it on another site.

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Acheteur Vérifié
purchased on 25/08/2022
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding this corn cob pipe from the Missouri Meerschaum brand. On our online store http://www.pipe.fr, we pay special attention to the presentation of each pipe and the complementary products that may be interesting to select with the pipe. In this case, some corn cob pipes accept the use of specific filters and others do not. In case of doubt, do not hesitate to contact our team (whether by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3 /5
★★★☆☆

One of the 2 pipes I ordered had a clogged stem, which proves that the quality control was insufficient, especially for a reputable brand like ROPP.

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Acheteur Vérifié
purchased on 24/08/2022
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Answer from La Pipe Rit
Hello and thank you for sharing your feedback regarding your online order. Our team will certainly pass this information on to the manufacturer so that this issue does not happen again. We also wish you much enjoyment in smoking your new pipes from the French brand Ropp.
3 /5
★★★☆☆

The strengths: Very careful shipping, beautiful pipe signed by its creator. (Pierre Morel), some advice for smoking this pipe well. The negatives: The only issue is a small hole on the side of the pipe (really a shame, given the high price, and the fact that it is made by a renowned artisan, we expect a flawless pipe). This does not hinder its use or its beauty.

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Acheteur Vérifié
purchased on 02/08/2022
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3 /5
★★★☆☆

Give my opinion? Sorry I have no opinion. But I would like to be left alone every time I place an order.

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Acheteur Vérifié
purchased on 24/07/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to write these few words. Following an order placed on our site http://www.pipe.fr, an email is automatically sent 7 days later to know our customers' opinions on the products they previously purchased. This feedback is important as it allows us to improve our products and services in general. However, of course, it is not mandatory to respond to this email. Additionally, you can unsubscribe at any time by clicking on the link located at the end of each email (sent via Avis-Vérifiés).
3 /5
★★★☆☆

Very fast delivery but.. surprise it was not the item ordered. In the end, it's not so bad because I also like the pipe sent 🙂

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Acheteur Vérifié
purchased on 05/06/2022
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Answer from La Pipe Rit
Hello and thank you for bringing this report to our attention. We will recheck our stock to ensure everything is in order. We wish you much pleasure in smoking your new pipe.
3 /5
★★★☆☆

Delivery times respected. Pipe and accessories well received and conform to the description. Regarding the use, I don't know as it's a gift to give.

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Acheteur Vérifié
purchased on 29/05/2022
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3 /5
★★★☆☆

Beautiful pipe but tiny!!!!! Does it come in 'normal' size? Disappointed this time.

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Acheteur Vérifié
purchased on 11/05/2022
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding this pipe sculpted by the craftsman Roger Vincent. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to realize the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. In case of doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.
3 /5
★★★☆☆

Delivery not secured by colissimo. Other packages in our residence have not been delivered

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Acheteur Vérifié
purchased on 03/05/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to send us this message through the Avis-Vérifiés platform. Regarding the delivery of your order, we invite you to contact our team directly by email ([email protected]).
3 /5
★★★☆☆

The site is very well designed, however we did not receive a response to the question we asked before ordering. Too bad

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Acheteur Vérifié
purchased on 25/04/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to write to us via the Verified Reviews platform following your online purchase. Unfortunately, your message did not seem to work as we did not receive any request from you by email. Indeed, we respond very quickly to all inquiries, whether by email or via social networks. Of course, if you have a question, our entire team is also available by phone (Monday to Friday) to assist you. Do not hesitate to seek our help during your next orders.
2 /5
★★☆☆☆

Everything perfect, but I had to pay another 20€ Swiss taxes 🙁

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Acheteur Vérifié
purchased on 08/04/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this feedback following your recent order placed on our online store http://www.pipe.fr. In accordance with the regulations in force in each country outside the European Union (and as indicated in our general sales conditions), customs fees and/or additional taxes may apply upon receipt of the package. On our website, French VAT is always deducted from orders shipped to Switzerland. However, we do not have the ability to act on these potential customs fees as this depends solely on the regulations specific to each country. We remain at your disposal by email or phone to provide you with further information.
3 /5
★★★☆☆

They need to put all papers also in english and when people have to send return things a good thing would be a reduction tiocket for next buy with them causse the extra cost make that people feel cheated on a purschage

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Acheteur Vérifié
purchased on 17/02/2022
Answer from La Pipe Rit
Dear Sir, thank you very much for taking the time to send us this message. Your comment is very relevant, we will think about it in order to offer the appropriate solutions. Please do not hesitate to contact our team if you need any further information.
3 /5
★★★☆☆

Customer service is present but distant for requests.. Refund and return without problems, but does not take the customer's situation into account at all.

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Acheteur Vérifié
purchased on 30/12/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment through the Verified Reviews platform. We are sorry to hear that our customer service did not provide you with the expected response. Since the creation of our company in 1996, we have made it a point of honor to ensure the quality of our products and the satisfaction of our customers. Following your order through our website and our previous email exchanges, we confirm that you have a period of 100 days to make a return. Upon receipt of your pipe, we will be able to analyze the mentioned defect and proceed, at your convenience, with a refund of your order or an exchange.
3 /5
★★★☆☆

Hello I am disappointed because there is no chamber for decantation on this model whereas it was indicated in the documents for this model. Usually, I had a decantation chamber on my other Peterson pipes. I don't understand? Maybe a new manufacturing?

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Acheteur Vérifié
purchased on 13/01/2022
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Answer from La Pipe Rit
Hello and thank you for sharing your comments following your order via our website http://www.pipe.fr. As mentioned in our previous email exchange, most pipes of this brand are indeed designed with a decantation chamber. Even today, Peterson pipes are still made in a traditional and artisanal way in Ireland. Therefore, depending on the drilling done, the decantation chamber is more or less significant from one model to another. We wish you much pleasure in smoking your new Peterson pipe and remain at your disposal for any further information.
3 /5
★★★☆☆

The pipe is very nice and I like the finish. However, it must not have been checked before shipping because the metal filter looked oxidized and slightly bent.

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Acheteur Vérifié
purchased on 09/01/2022
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Answer from La Pipe Rit
Hello and thank you for taking the time to leave us this comment. We are sorry to learn that the condition of the filter of the received pipe is not impeccable as we systematically check all items before their shipment. According to your message, this control point has clearly escaped the vigilance of our team. Therefore, we will recheck all the pipes in this collection to prevent this from happening again. We wish you much pleasure in smoking your new pipe and remain at your disposal if you need further advice (regarding its maintenance for example).
3 /5
★★★☆☆

The pipe does not reflect at all the same impression of beauty displayed on the site. I am disappointed.

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Acheteur Vérifié
purchased on 03/01/2022
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Answer from La Pipe Rit
Hello and thank you for sharing your comments following your online order. On our online store http://www.pipe.fr, we pay particular attention to the presentation of our products: a complete textual description, key elements to remember, technical characteristics and dimensions, several photos of the item taken from different angles and even a 360° view. Thus, our team does everything possible for you to get the best idea of the item before placing an order. Of course, if the pipe you received does not meet your expectations and you have not yet smoked it, it is entirely possible to return it to us for an exchange or a refund.
3 /5
★★★☆☆

I had a bit of trouble with my first search, not knowing exactly how to find what my husband was looking for.

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Acheteur Vérifié
purchased on 10/12/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to give us this feedback. As of today, we offer more than 1500 pipes and accessories on our online store. To make your choice on http://www.pipe.fr, you have several options: perform a keyword search via the internal search engine, use the advanced search page by checking your search criteria (price, shape, length, ...) or simply browse through the entries of the main menu (and thus let yourself be guided step by step towards the available models in each category). Moreover, do not hesitate to contact our team (by email or directly by phone) as our specialists can easily help you find the appropriate pipe for your husband.
3 /5
★★★☆☆

Good.

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Acheteur Vérifié
purchased on 11/12/2021
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2 /5
★★☆☆☆

As I told you, the pipe is great but I would have liked to have a case worthy of a Pierre Morel instead of a simple cardboard box!!! Very disappointed!!

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Acheteur Vérifié
purchased on 10/12/2021
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Answer from La Pipe Rit
Hello and thank you very much for your feedback. We are delighted to learn that your new pipe brings you complete satisfaction. Since 1999, we have indeed been very happy to offer Pierre Morel's creations in our shop. Like many artisans, Mr. Pierre Morel prefers to devote all his time and energy to the quality of manufacturing his pipes (rather than their presentation as the latter obviously has no impact on the quality of smoking). On http://www.pipe.fr, we can particularly advise you on leather cases that will allow you to store and transport your pipe. Do not hesitate to contact our team if you need advice on choosing the appropriate storage pouch.
3 /5
★★★☆☆

Fast delivery. The quality of the product is top but... I have only transported my Peterson Professor Liscia pipe 3 times and I wonder if the interior coating of the case does not remove the polish on the acrylic stem and the silver ring.

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Acheteur Vérifié
purchased on 08/12/2021
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3 /5
★★★☆☆

See comment on the pipe

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Acheteur Vérifié
purchased on 26/11/2021
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Answer from La Pipe Rit
Hello and thank you for sharing your comments following the purchase of this Vauen pipe. As with your previous orders via our online store http://www.pipe.fr, you have 100 days to form an opinion on the received item(s). If this new pipe does not perfectly meet your expectations and you have not yet smoked it, you can therefore return it to us for an exchange or a refund. We invite you to contact our team directly by email ([email protected]) to know precisely all these return modalities.
3 /5
★★★☆☆

Simple and fast shipping, however a bit disappointed with the quality of the pipe, paint chips on the mouthpiece and the tube...

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Acheteur Vérifié
purchased on 01/12/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to send us your feedback. We are sorry to hear this as we systematically check all items before shipping. All handcrafted creations by artisan Roger Vincent are traditionally hand-carved. Following your message, we confirm that it is indeed possible to return the received pipe if it does not meet your expectations perfectly. Of course, it must still be new (that is to say, never smoked). We also invite you to contact our team directly by email ([email protected]) to know all the return procedures.
3 /5
★★★☆☆

Hello, For an item at this price, I expected the pipe to be in a wooden box to showcase it rather than in a simple cardboard box and wrapped in an ugly pouch... Since this is a gift for Christmas, I must admit my great disappointment... I expected better from you...

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Acheteur Vérifié
purchased on 27/11/2021
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Answer from La Pipe Rit
Hello and thank you for taking the time to send us your feedback following your new order. The Saint-Claude pipe you chose is indeed a very beautiful piece. Like all the items we offer through our online store http://www.pipe.fr, we have taken care to write a complete description and take numerous photos to present the pipe in every detail. In terms of packaging, this pipe was delivered in accordance with its presentation on the website. We included a fabric storage case and carefully arranged everything in a cardboard box in the colors of La Pipe Rit. If you would like an additional box to present this pipe, please do not hesitate to contact our team by email ([email protected]) as we have some very nice boxes available for this purpose. We hope we have answered your request and wish you a pleasant end of year holiday season.
2 /5
★★☆☆☆

The pipe in the photo was larger than the one received. Hence my great disappointment as a returning customer

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Acheteur Vérifié
purchased on 26/11/2021
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Answer from La Pipe Rit
Hello and thank you for your feedback regarding this pipe from the Savinelli brand. We always specify the dimensions of the items in the 'Characteristics' section because it is indeed difficult to gauge the size of a product solely from photos. If this pipe does not suit you and you have not yet smoked it, it is entirely possible to return it to us for an exchange for another model. If in doubt, do not hesitate to contact us (either by email or phone), we can provide you with all the additional details you need and guide you in your future choices.


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