La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
Very disappointed because the walnut oil bottle is dented while the packaging was not damaged. It could not have been sold on the shelf. It was intended as a gift that I decided not to give.
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Lionel M.
Rating: 1 out of 5
following a purchase from 19/01/2026
Product always referenced but unavailable. This is unacceptable!!!
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Response from La Tourangelle
Hello Lionel,
Thank you for taking the time to share your feedback. We are sincerely sorry for this exceptional situation.
Although it remains very rare, it can happen that a product temporarily out of stock still appears available for order, particularly in the case of a delayed software update or very high simultaneous demand for the same reference.
When this happens, our teams immediately address the situation and the refund is processed as quickly as possible to minimize any inconvenience.
We understand your disappointment and remain fully committed to ensuring the reliability of our site and the satisfaction of our customers.
We thank you for your understanding.
Best regards,
The La Tourangelle team,
S
Soraya C.
Rating: 3 out of 5
following a purchase from 28/11/2025
Quick processing of the order but the bottles of oil were not well protected in the box, several are deformed...
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Response from La Tourangelle
Hello,
Thank you for taking the time to write to us to share your experience. We are sincerely sorry to learn that you received dented cans.
Please know that our teams take great care in preparing & packing our consumers' orders, it is a priority! Unfortunately, this must have happened during transport.
When this happens, please do not hesitate to send us photos of your damaged cans. We systematically communicate this information to our logistics partner to conduct investigations and thus improve the delivery service so that it meets our consumers' expectations.
See you soon,
The La Tourangelle team,
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Patrick L.
Rating: 3 out of 5
following a purchase from 09/11/2025
a slightly dented bottle of oil
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Response from La Tourangelle
Hello Patrick,
Thank you for taking the time to write to us to share your experience. We are sincerely sorry that the can was delivered damaged. Our teams strive to pack our consumers' orders as well as possible, unfortunately this must have happened during transport. Fortunately, this does not affect the quality of the oil in any way! Please feel free to contact our customer service and send us photos of your damaged can.
See you soon,
The La Tourangelle team,
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corinne B.
Rating: 3 out of 5
following a purchase from 09/10/2025
Your products are very good, however, as I indicated by email, two bottles were dented. Given the packaging, this could not have happened during transport but during packing. It does not affect the product but it's a shame. You offered me a commercial gesture. So I am not claiming anything more.
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Response from La Tourangelle
Hello,
Thank you for taking the time to write to us to share your experience. We are sincerely sorry that the canister was delivered damaged.
Our teams strive to pack our consumers' orders as well as possible, unfortunately this must have happened during transport to your home.
Fortunately, this does not affect the quality of the oil at all! Please feel free to contact our customer service and send us photos of your damaged canister.
See you soon,
The La Tourangelle team,
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Agnès B.
Rating: 1 out of 5
following a purchase from 29/09/2025
Quality of the product is very good
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Response from La Tourangelle
Hello,
Thank you for taking the time to share your satisfaction
See you soon,
The La Tourangelle team,
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Bastien M.
Rating: 1 out of 5
following a purchase from 22/09/2025
In the two orders I made for about ten oils, the packages were poorly prepared. Both times I had at least 3 bottles crushed and damaged to the point that one couldn't stand up even though it was still sealed. Be more careful with the products you pack, transport cannot be responsible for this kind of damage.
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Response from La Tourangelle
Hello,
Thank you for taking the time to write to us to share your experience. We are sincerely sorry to learn that you received dented cans.
Please know that our teams take great care in preparing & packing our consumers' orders, it is a priority! Unfortunately, this must have happened during transport.
When this happens, please do not hesitate to send us photos of your damaged cans. We systematically communicate this information to our logistics partner to conduct investigations and thus improve the delivery service to meet our consumers' expectations.
See you soon,
The La Tourangelle team,
M
Madeleine M.
Rating: 1 out of 5
following a purchase from 03/07/2025
Great
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Acheteur Vérifié
Rating: 3 out of 5
3 stars because disappointed that you have abandoned your range of oils for everyday use.
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Response from La Tourangelle
Hello, We are sorry that you can no longer consume our "everyday oils". Please know that we have just released our 2025 novelty: The Toasted Blend which is identical to the "everyday nut" but in our iconic 100% recyclable metal can. Please feel free to give us a better rating if you liked our other products! See you soon, La Tourangelle,
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Delivered to the other side of the city where you can't park, even though I asked for it to be dropped off 50 meters from my home. Moreover, I found the product at Carrefour (Cora) in Ermont cheaper.
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Response from La Tourangelle
Hello, We are sorry for this inconvenience. We see that your order was delivered to the relay point near your home, we regret that it was not delivered to the correct relay point. Please be assured that we take this type of incident very seriously and are taking necessary actions with our carrier to prevent this from happening again. We hope, however, that La Tourangelle oils bring you complete satisfaction. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive my order, although paid for... so I am waiting for a refund...!?
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Response from La Tourangelle
Hello, Thank you for taking the time to write to us to report this problem, we are sincerely sorry for this inconvenience. Please know that our teams are working hard to locate your lost package. We confirm that your order was indeed shipped on 16/11/2024 from our warehouses. A procedure has been put in place with the carrier. Unfortunately, fraud related to lost or stolen packages is becoming increasingly significant in 2024: https://urlr.me/MzRxyY These frauds are of course independent of our operations and our willingness. Please know that your order will be fully refunded or reshipped. We will take care to contact you as soon as possible. Thank you for your understanding. We wish you a wonderful end of year holiday season! The La Tourangelle team,
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Acheteur Vérifié
Rating: 3 out of 5
Too early to have an opinion.
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Acheteur Vérifié
Rating: 1 out of 5
Terrible. I do not recommend at all. They do not keep their commitments. I am an elderly person. They doubted my word regarding a code. I ordered my oil elsewhere without a discount and paid less for it.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Indeed, usually I only take olive oil, which is excellent by the way, but in this order, I took two other oils to taste, but I was really surprised when these bottles arrived in a plastic container, soft and not easy to handle, I really don't understand the so-called seriousness of the brand, plus the preparations before delivery are very, very long, too long.
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Acheteur Vérifié
Rating: 3 out of 5
Lack of essential products like '50cl walnut oil', for example, the delivery time is too long!
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Acheteur Vérifié
Rating: 3 out of 5
Regarding the products, no issues. However, there were many problems with the shipment of the order and a lack of responsiveness from your reception. I had to call 3 times and send 2 emails.
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Acheteur Vérifié
Rating: 1 out of 5
As a customer for a little while now, I ordered 16 bottles of oil for a total of 90 euros on February 23rd. As of today, March 9th, I have not received any package from you despite 3 calls and 2 emails. I thought a company like yours was concerned about satisfying its customers and especially retaining them.
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Response from La Tourangelle
Hello, We are sorry that you had a bad shopping experience. Our customer service has contacted you and you should be able to recover your order. We apologize for the inconvenience caused and still hope to keep you among our loyal customers. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
A dented bottle, an enormous delivery delay. A delivery not made to the right place, but that's Colissimo. For the rest, it's delicious. Happy holidays
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Response from La Tourangelle
Hello, A big thank you for your positive review of our products. We are sorry that you received dented products; indeed, delivery can sometimes damage the cans, which are fragile, even though we take care to pack them sufficiently to protect them from shocks. Please know that this does not affect the quality of the oil inside. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for my refund for 15 days, this is unacceptable.
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Response from La Tourangelle
Hello, We are sorry to hear that you had a bad experience with our customer service. A change in the computer system has disrupted our internal organization and may have caused additional delays in processing orders, returns, and refunds. Please accept our sincerest apologies on this matter and we hope to keep you among our loyal customers. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
I waited nearly 15 days to receive my order... a bit too long; one must anticipate if they don't want to run out...
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Response from La Tourangelle
Hello, Thank you for your feedback on our products and your experience with La Tourangelle. I am sorry to hear that you had to wait so long before being delivered. A change in the computer system indeed caused us to fall behind on end-of-year orders. I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 1 out of 5
I order items, my order is confirmed, I am billed, I am told it will be shipped... and only after that I am explained that one of the items no longer exists and that I will not receive it. I am still waiting for my refund though!
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Response from La Tourangelle
Hello, I am sorry to hear that you had a bad experience and that the products you ordered were not delivered. A change in the computer system has caused delays in processing orders, stocks, and refunds. I hope customer service was able to assist you, I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2023
Excellent products of great quality but increasingly expensive.... Free shipping rises to a purchase of 80 euros... 3 times higher than before....! So limitation of orders.......
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Response from La Tourangelle
Hello Michelle, Thank you for your review. We have indeed been forced to increase our prices due to the many increases in raw materials that we had to face last year. We completely understand that the amount of 80€ is high, it forces a reduction in the number of orders, as given the weight of our products, shipping costs are very expensive. We thank you for your loyalty and count on your understanding. The La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2023
I understand that everything is increasing, I do not understand the number of products that must be purchased now to have free delivery.
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Response from La Tourangelle
Hello, Thank you for your order and your feedback. As you pointed out, everything is increasing, transport is no exception, and we therefore had to raise the amount to be reached to benefit from free shipping in a concern for profitability. By making this choice, we also encourage our customers to wait until they need several products before placing an order, a way to make a gesture for the environment by avoiding deliveries that are too close together. We hope that the products you ordered will give you complete satisfaction. The entire La Tourangelle team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
Dented boxes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2022
The package arrived damaged and the oil bottles were crushed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
Hello, I was expecting an exceptional mayonnaise but it is quite ordinary and adding spices does not make it better. The black truffle grape seed oil is neither present in taste nor smell. But I have a very positive point, the white truffle grape seed oil has a very strong taste and smell, it is excellent, congratulations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
I find that the organic olive oil does not meet my expectations, I am disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
We still have not received our order. Please send a second notice as soon as we have been delivered. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
I was missing a bottle of oil from my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2022
Your package was not delivered to the recipient (COEXTRADE, CRETEIL). We searched ourselves at the post office.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
the bottles are plastic, it is not recyclable and less healthy than glass.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Too much shipping cost... higher than the purchase...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
A bit misleading display, the word olive marked in large, while there is less than rapeseed and sunflower.......
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