Customer reviews of La Tourangelle

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews

Summary of reviews

La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.

Reviews 1 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
One of my products arrived broken
Translated reviews
C
Cathy G.
Rating: 3 out of 5
following a purchase from 06/01/2021
Delivery time much too long, and no follow-up of the order with the customer, I was wondering if it would arrive one day!!! Otherwise, perfect merchandise!
Translated reviews
B
Brigitte B.
Rating: 3 out of 5
following a purchase from 11/01/2021
Sorry but very disappointed with the delivery. All the oil cans from my order arrived heavily dented and unfortunately this was not due to the delivery as the box was impeccable with no signs of tears or anything. I think the cans were all packaged dented and that is very regrettable!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Incomplete order and unable to reach customer service by phone and they do not respond to messages
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2020
Order not arrived even though marked as delivered, customer service contacted and still no response.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2020
It's been a week, still no order. The Colissimo tracking doesn't work. Why?
Translated reviews