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A
Rating: 4 out of 5
I really like this oil. Fast shipping but the only issue is that I received completely crushed bottles.
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Customer reviews of La Tourangelle
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews
Summary of reviews
La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Great products but need to plan for adequate packaging, take a shipping box of 50x40x50 for a 20x20 box containing the oils, it seems we are far from ecology even if it is well surrounded
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A
Rating: 4 out of 5
Products very well packaged, the mayonnaise is great. The grape seed oil is too. Haven't used the other products yet.
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
I already knew the products which explains my new order always within the deadlines.
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A
Rating: 4 out of 5
The packaging is very protective and the quality of the products is there, that's the most important! However, it is noted on the site a preparation in 24h of the order but it took several days. Order placed on the 17th and received on the 26th... I was worried about the site and I understand the current tensions. I would have appreciated knowing that I could not count on this order for the weekend. Especially since the Post often adds delays to the existing ones...
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Wide range of oils
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A
Rating: 4 out of 5
All
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
Package arrived on time, in good condition. I don't understand why I received an email on 25/11 saying that my order was canceled.
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A
Rating: 4 out of 5
The oils are of good quality, we love them. But the beautiful bottles arrived all dented, which is quite annoying for gifting or even for us on the kitchen shelves. In a previous order, the bottles were cushioned in cardboard cases, which was excellent protection. Too bad.
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C
Rating: 4 out of 5
Goods received well, very well packaged
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A
Rating: 4 out of 5
Hello, very satisfied with my order.
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A
Rating: 4 out of 5
Beware of insufficient packaging, damaged boxes
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A
Rating: 4 out of 5
Fast order and delivery. The products are good and the containers are nice
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A
Rating: 2 out of 5
I received a bottle with a dent.
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A
Rating: 4 out of 5
It's a shame that my bottle of oil arrived all dented despite the packaging, it should have been like that before shipping, not cool
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A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
Excellent products but a delivery of 4 products instead of the 10 paid for... impossible to reach someone by phone and my emails remain unanswered. I am extremely disappointed, I was exclusively sourcing from this site until this order.
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A
Rating: 4 out of 5
Very well packaged but a bit disappointed by the expiration dates that are not indicated at the time of purchase and are relatively short.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Hello, on this order there is a missing 500 ml bottle of grape seed oil. I sent you an email to report it upon receipt.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Superb
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A
Rating: 4 out of 5
Very good products. But why not make all your oils also in a 500ml version.
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A
Rating: 4 out of 5
Delivery a bit long (15 days), but products meet expectations.
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G
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
There was a hiccup with the order, as the received items did not match those ordered (250 ml instead of 500 ml). Moreover, my shipment took a week to leave the company's warehouses (due to the current situation and the unavoidable COVID-19 and its consequences). However, after contacting customer service, a generous solution was found to correct the issue.
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A
Rating: 4 out of 5
Excellent products, order preparation a bit slow
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F
Rating: 4 out of 5
I am very satisfied with the products. The packaging is top-notch, nothing can break, the products are very well protected. Delivery may be a bit long, as for customer service, I was not contacted, no message, tracking is not easy. But I am satisfied overall, I trust this site.
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M
Rating: 2 out of 5
As a customer for several years, I was particularly disappointed with the shipping conditions of my last package, which will certainly be... the last with La Tourangelle. Deliveries at the end of this year are delayed, we understand that easily, but that the company La Tourangelle cannot be reached by phone under the pretext of teleworking and does not respond to any of my 3 emails is
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A
Rating: 4 out of 5
I give 3 stars for customer service, as I did not receive any responses to my email.
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A
Rating: 4 out of 5
The products are very beautiful, the package arrived in perfect condition with the products well protected. However, I never received an email notifying me that my order had been shipped or when the package would be delivered. I was lucky to be home this morning. Disappointment about the packaging of the pack of 6 oils. They are simply placed in a plain brown box.
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