Customer reviews of Labellemeche

9,6 /10

Based on 554 published reviews

Summary of reviews

The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.

1 star review

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Beatrice L.

Published on 19/05/2026 à 20h45 following a purchase from 09/05/2026

The laundry was poorly closed so I got nothing

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Response from Labellemeche Published on 20/05/2026

Hello Béatrice,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you received an open bottle.
As agreed by phone today, a new bottle of laundry detergent will be sent to you as soon as possible.

Best regards,
The La Belle Mèche team.

Monique D.

Published on 25/12/2021 à 20h54 following a purchase from 28/11/2021

Order lost in the post. Contacted customer service to send a replacement order, finally sent after a week (after reminder), without tracking link, which had to be claimed.

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Response from Labellemeche Published on 29/12/2021

Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.

Acheteur vérifié

Published on 02/12/2021 à 17h16 following a purchase from 19/11/2021

Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".

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Response from Labellemeche Published on 06/12/2021

Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team

Acheteur vérifié

Published on 25/11/2021 à 20h08 following a purchase from 11/11/2021

I never received my order.

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Response from Labellemeche Published on 26/11/2021

Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.

Acheteur vérifié

Published on 27/10/2019 à 07h33 following a purchase from 21/10/2019

The diffuser smells like nothing, I'm very disappointed!

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Response from Labellemeche Published on 29/10/2019

Hello, diffusers are not to be used in the same rooms as scented candles. Diffusers should be used in high-traffic areas such as an entrance hall, bathroom, small office, toilet, guest room...
They are not very effective in a living room, which is often larger than 25-30m2.
We look forward to hearing from you.
Sincerely, The La Belle Mèche team