The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you received an open bottle.
As agreed by phone today, a new bottle of laundry detergent will be sent to you as soon as possible.
Best regards,
The La Belle Mèche team.
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Valentine G.
Rating: 4 out of 5
following a purchase from 19/01/2026
Very fast order, it was perfect!
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Celine L.
Rating: 2 out of 5
following a purchase from 07/09/2025
To date, my order has still not arrived but has been PAID... Fortunately, after a message, you reacted and activated a delivery.
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Response from Labellemeche
Hello Céline,
Thank you for taking the time to share your feedback.
Unfortunately, delivery is not an exact science... You know this, as you are a loyal customer of La Belle Mèche, our orders are always shipped and delivered to our customers very quickly... Sometimes, there can be a delivery problem, which is your case at the moment.
You reported it with a review (even though an email would have been quicker...) and we have taken your case in hand to resolve it as soon as possible. As mentioned in the email, we will make sure to get back to you when we know where and when your package will be delivered.
We remain at your disposal by email.
Best regards,
The La Belle Mèche team
EDIT: problem resolved quickly by the brand's
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catherine C.
Rating: 4 out of 5
following a purchase from 08/09/2025
I love the product but I much prefer the grapefruit-based fragrance that has unfortunately disappeared from your catalog.
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Response from Labellemeche
Hello Madam,
Thank you for your comment: we are, once again, very sorry for the discontinuation of the Pamplemousse Citron reference which seemed to be your favorite fragrance at La Belle Mèche... We remain at your disposal for any other requests.
Best regards,
The La Belle Mèche team
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Laurence N.
Rating: 4 out of 5
following a purchase from 17/07/2025
pleasant to perfume oneself without poisoning! Thank you!
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Sylvie H.
Rating: 4 out of 5
following a purchase from 02/04/2025
Wild maquis fragrance, good scent, very pleasant light perfume
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Emmanuelle B.
Rating: 4 out of 5
following a purchase from 01/04/2025
The scents have changed: they are still beautiful candles, but there is less choice, and the scents are less subtle than before.
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sylvie B.
Rating: 2 out of 5
following a purchase from 04/02/2025
Excellent product, shipped quickly. However, delivery by DPD was catastrophic: I will not order again unless I am certain that the carrier is other than DPD.
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Response from Labellemeche
Dear Madam
Further to the telephone conversation we just had, we would like to (re)apologize for the inconvenience caused by the delivery of your order. Please note that there are other delivery options available on our site, such as Colissimo (for example). For your next order, and in view of the difficulties you are experiencing with DPD in your locality, we invite you to use another transport provider.
We remain at your entire disposal.
Yours sincerely, The La Belle Mèche team
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Dominique G.
Rating: 4 out of 5
following a purchase from 11/01/2025
These candles are of good quality and safe to use. It's a pity that their rather high price makes them less accessible to everyone.
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Martine B.
Rating: 4 out of 5
following a purchase from 23/11/2024
Very good products, with pleasant scents, the only downside is the price! Wait for the sales to buy!
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Marie-Helene D.
Rating: 3 out of 5
following a purchase from 17/06/2024
Pleasant fragrance, too bad the wax doesn't melt horizontally...
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Response from Labellemeche
Hello, Madam,
We're sorry you had a problem burning your candle.
Our recommendations for burning our scented candles are summarized in this usage page (https://www.labellemeche.com/pages/comment-entretenir-sa-bougie-parfumee-pour-qu-elle-reste-belle-plus-longtemps).
To get the most out of your candle, you need to burn it in regular intervals of 1h30 to 2h. Shorter burn times will create a hole in the middle of your candle, and it won't "go down" properly.
Another tip: remember to (re)cut the wick of your candle before each use to remove the soot from the previous burn and to straighten the wick for the next burn.
Please do not hesitate to contact us for further information.
Yours sincerely
The La Belle Mèche team
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Martine B.
Rating: 4 out of 5
following a purchase from 17/04/2024
The honey tobacco candle smells divine
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Jean-Charles M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Order received in 2 instalments
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Response from Labellemeche
Hello Sir,
You had been warned by our services that the shipment would be made in 2x and that this was an error by our logistics center (which was corrected almost instantly).
Does this deserve a mark of 3? 😉
Sincerely, The La Belle Mèche team
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CORINNE S.
Rating: 2 out of 5
following a purchase from 13/01/2024
I bought the cognac orange candle and frankly, it only has a vague scent of a scented candle, but from there to say that it smells like the scent advertised, no really. I'm very disappointed.
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Response from Labellemeche
Good morning, Madam,
You're the 1st person in 8 years of sales to comment on this Orange Cognac scented candle, one of the brand's best-sellers.
We're obviously disappointed that the scent doesn't suit you.
We remain at your disposal.
Sincerely, The La Belle Mèche team
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Marie V.
Rating: 4 out of 5
following a purchase from 25/09/2023
I love the fragrances, but they don't hold enough for my taste.
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Response from Labellemeche
Hello,
Thank you for your feedback.
These perfumes are still eaux de Cologne: even though we've boosted them in terms of fragrance dosage, eaux de Cologne are lighter perfumes that don't last as long and hold a little less than denser perfumes.
Often used in summer! A treat in that case...
See you soon,
The La Belle Mèche team
H
Harry A.
Rating: 4 out of 5
following a purchase from 24/06/2023
C’est tout simplement du bon.
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Julia M.
Rating: 4 out of 5
following a purchase from 15/01/2023
Nice variety of candles, interesting combinations
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Response from Labellemeche
Thank you very much for your kind comment. We wish you a wonderful day. Sincerely, The La Belle Mèche team
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Julia M.
Rating: 4 out of 5
following a purchase from 16/01/2023
Beautiful range of candles
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Julie M.
Rating: 4 out of 5
following a purchase from 12/12/2022
Very good products and service
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Jocelyne D.
Rating: 3 out of 5
following a purchase from 24/11/2022
The box was half crushed, for a gift it's a bit disappointing.
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Mickael M.
Rating: 3 out of 5
following a purchase from 21/11/2022
Very good site, serious. However, the quality of the candles is very uneven. You have to spend money to try them.
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véronique R.
Rating: 4 out of 5
following a purchase from 25/10/2022
the parcel arrived in poor condition and the candle box is damaged
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Response from Labellemeche
Hello Madam, We're very sorry to hear about this inconvenience on receipt of your parcel: unfortunately, it sometimes happens that letter carriers or carriers are a little "rough" with parcels. We hope your 3 candles and matchbox were not damaged. We remain at your disposal. Sincerely, The La Belle Mèche team
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Hélène L.
Rating: 4 out of 5
following a purchase from 15/07/2022
fast delivery, but the packaging used was not strong enough, it was damaged and almost open on one side. It should have been reinforced with tape, the contents being quite heavy;
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Rose B.
Rating: 2 out of 5
following a purchase from 19/05/2022
Although I really like this brand, I was disappointed to find an error in my order: one of the two products I received was not the one I had ordered. Unfortunately, it was too late to return the order, which was intended for Mother's Day. As luck would have it, my mom already owned the product sent by mistake.
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Response from Labellemeche
Hello, We're very sorry to hear about the problem with your order: unfortunately, it's a human error, and even though our logistics teams are highly professional, mistakes do happen. We invite you to contact us by email to continue the discussion ([email protected]) and to understand what happened. We remain at your disposal. Sincerely, The La Belle Mèche team
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Lauryn V.
Rating: 4 out of 5
following a purchase from 05/05/2022
Overall, I'm satisfied, only I would have appreciated a more complete packaging, perhaps a thank-you card or a card talking about the candle design.
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DANIELLE O.
Rating: 4 out of 5
following a purchase from 16/01/2022
VERY GOOD
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Christel S.
Rating: 3 out of 5
following a purchase from 19/02/2022
I know this candle and hadn't bought one for a long time. I love the mint basil version. I have to admit I'm disappointed with the feeling that you're squeezing quality for profit and it's unpleasant. It's much less fragrant and melts quickly. I won't be at the 50-hour mark, that's for sure. Personally, I'd like to support our French nuggets, but I have to admit that I won't be coming back to this one. That doesn't stop it from continuing to smell good with a beautiful wax.
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Response from Labellemeche
Hello Madam, We're quite surprised by your comment because we haven't changed a thing about the Menthe Basilic scented candle in the 8 years it's been around. In fact, this candle has been one of the brand's best references since the beginning of the adventure. The fragrance is strictly the same, and the 100% vegetable, soy-based wax has been strictly the same since 2013. As a reminder, to get the most out of our scented candles, we recommend burning them in rooms no larger than 35m2 (beyond that, the fragrance captured in the wax is not concentrated enough to diffuse into larger rooms). Another tip: burn them in regular 2-hour increments (beyond that, your candle burns faster and you obviously lose burning time). Please do not hesitate to contact us should you require any further information. Sincerely, The La Belle Mèche team.
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Akila B.
Rating: 4 out of 5
following a purchase from 25/01/2022
Disappointed by the candle.
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Response from Labellemeche
Hello, We're obviously a bit sad to see you back: it's (normally) a very pleasant candle to burn in small rooms, such as a bedroom or bathroom. We hope to see you soon. The La Belle Mèche team
M
Monique D.
Rating: 1 out of 5
following a purchase from 28/11/2021
Order lost in the post. Contacted customer service to send a replacement order, finally sent after a week (after reminder), without tracking link, which had to be claimed.
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Response from Labellemeche
Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.
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Camille B.
Rating: 3 out of 5
following a purchase from 04/12/2021
Order sent quickly and very very well packaged. Disappointment with one of the two candles, it doesn't smell much!
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Doriane V.
Rating: 2 out of 5
following a purchase from 04/12/2021
So far, 4-day delay in delivery, and still no parcel.
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Response from Labellemeche
Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".
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Response from Labellemeche
Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I never received my order.
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Response from Labellemeche
Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Satisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Very mixed opinion as I really like the scents. On the other hand, they don't last very long.
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Response from Labellemeche
Hello, We're very sorry to hear about this problem: it's often difficult to form an opinion about the staying power of a perfume with 1ml of perfume sample. Unfortunately. We'll be reworking our samples to improve staying power with a spray bottle. We remain at your disposal. The La Belle Mèche team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/07/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
My order arrived very quickly and in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2021
Some scents are much more pronounced than others. out of a diffuser and concerning me should, as the diffuser fir, smell out in the room where it is posed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2021
Fast, careful shipping. Quality Eau de Cologne and very neat packaging, perfect as a gift. A little high price in London for 50ml. Too close to that of a brand-name eau de toilette. A good product, but not for personal consumption.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
Nice site, fast and accurate delivery
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