Customer reviews of Labellemeche

9,6 /10

Based on 554 published reviews

Summary of reviews

The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.

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Acheteur vérifié

Published on 12/07/2021 à 14h08 following a purchase from 29/06/2021

La belle mèche is a French company that makes beautiful candles with pleasant scents!

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Acheteur vérifié

Published on 12/07/2021 à 12h06 following a purchase from 30/06/2021

Easy navigation, fast and accurate shipping

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Acheteur vérifié

Published on 29/04/2021 à 18h20 following a purchase from 17/04/2021

A little disappointed by the product

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Acheteur vérifié

Published on 09/03/2021 à 10h26 following a purchase from 23/02/2021

The site is very easy to navigate and order, but I had several problems with the delivery, which was disappointing: - on the site, there's no indication of the delivery time, only that it's "fast", which doesn't help when you need a precise date. As a result, I received the order too late for the birthday I'd ordered (6 days after the order was placed). No worries about not being delivered the day after the order was placed, but an indication (delivery within 3 days, 5 to 6 days, a week, etc.) would be welcome - I had asked for delivery to a "point relai" for peace of mind and to avoid having to wait for a deliveryman downstairs. Except that I still had a home delivery. As I wasn't at home, I had to deal with a rather annoyed deliveryman (and rightly so) who called me several times, left messages and finally came and waited on my doorstep for nothing. A waste of everyone's time that could have been avoided.
Having said that, the delivery was correct and the product was in perfect condition when it arrived.

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Response from Labellemeche Published on 09/03/2021

Hello Sir, We apologize for the inconvenience and delay in processing your order. At the time of your order, we were still "running in" on our new website and had a slight delay in the dispatch of our orders.
We're very sorry about this.
We are delighted that your delivery was correct and that the product is to your liking.
We remain at your entire disposal.
Sincerely, The La Belle Mèche team

Acheteur vérifié

Published on 10/12/2020 à 21h37 following a purchase from 27/11/2020

fairly intuitive to use

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Acheteur vérifié

Published on 06/12/2020 à 09h32 following a purchase from 22/11/2020

Very clear and well presented!

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Acheteur vérifié

Published on 13/11/2020 à 14h25 following a purchase from 02/11/2020

Very fast delivery!

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Acheteur vérifié

Published on 19/06/2020 à 11h50 following a purchase from 29/05/2020

Very good.

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Acheteur vérifié

Published on 08/06/2020 à 22h42 following a purchase from 13/05/2020

Very satisfied with my purchase. However, I didn't receive the pink matches but the white ones. I like them all the same.

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Acheteur vérifié

Published on 28/05/2020 à 21h06 following a purchase from 07/05/2020

I ordered a liquid soap which I found in the box, the cap had been badly screwed. It's a pity and the fault is human but 3/4 lost...

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Response from Labellemeche Published on 28/05/2020

Hello Madam, We have just sent you an e-mail via our address [email protected] !
We're very sorry about this.
We look forward to hearing from you.
The La Belle Mèche team

Acheteur vérifié

Published on 27/04/2020 à 12h08 following a purchase from 13/04/2020

delivery a little slow. pump inoperative. otherwise great

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Response from Labellemeche Published on 29/04/2020

Hello Sir, Thank you for your order and your feedback.
Due to the distribution problems currently being experienced by La Poste (fewer letter carriers and a slower service), your order must have been delivered a few days late. We apologize for this.
Concerning your pump, we imagine it concerns your Menthe Basilic liquid soap: how can we help you?
Please do not hesitate to contact us.
Sincerely, The La Belle Mèche team

Acheteur vérifié

Published on 12/04/2020 à 10h05 following a purchase from 24/03/2020

Arrived a little late, but that's due to the confinement, so no worries, I'll keep ordering these products that I love!

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Acheteur vérifié

Published on 25/02/2020 à 12h30 following a purchase from 20/02/2020

Clean packaging, clear site, fast ordering and delivery. FDP a bit expensive.

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Response from Labellemeche Published on 25/02/2020

Thank you for your feedback.
Concerning our shipping costs, we are a growing company and our shipping costs should drop in a few months.

Acheteur vérifié

Published on 18/12/2019 à 18h17 following a purchase from 11/12/2019

No problems to report

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Acheteur vérifié

Published on 28/11/2019 à 16h29 following a purchase from 17/11/2019

The site is well designed.

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Acheteur vérifié

Published on 27/11/2019 à 07h38 following a purchase from 19/11/2019

The site is easy to navigate, and ordering is straightforward. Delivery is super fast.

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Acheteur vérifié

Published on 18/11/2019 à 13h20 following a purchase from 13/11/2019

I love these candles!

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Acheteur vérifié

Published on 27/10/2019 à 07h33 following a purchase from 21/10/2019

The diffuser smells like nothing, I'm very disappointed!

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Response from Labellemeche Published on 29/10/2019

Hello, diffusers are not to be used in the same rooms as scented candles. Diffusers should be used in high-traffic areas such as an entrance hall, bathroom, small office, toilet, guest room...
They are not very effective in a living room, which is often larger than 25-30m2.
We look forward to hearing from you.
Sincerely, The La Belle Mèche team

Acheteur vérifié

Published on 21/10/2019 à 18h40 following a purchase from 25/09/2019

The site is well

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Acheteur vérifié

Published on 21/10/2019 à 16h21 following a purchase from 30/09/2019

I love La Belle Mèche candles and have bought a few. This time I wanted to try the alcohol-free fragrance diffusers. I bought three and was disappointed. The fragrance is not the same as that of the candle of the same name and it doesn't really diffuse, the smell is really felt in the immediate vicinity of the diffuser. For an order over 150 Euros, I wouldn't buy another diffuser.

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Response from Labellemeche Published on 29/10/2019

Hello, diffusers should not be used in the same rooms as scented candles. Diffusers are best used in high-traffic areas such as entrances, bathrooms, small offices, toilets, guest rooms, etc. They are not very effective in living rooms, which are often larger than 25-30m2. We look forward to hearing from you. Sincerely, The La Belle Mèche team