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C
Rating: 5 out of 5
Very pleasant
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Customer reviews of Labellemeche
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 554 published reviews
Summary of reviews
The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.
Reviews 1, 2, 3 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very serious site. Very responsive. Quality products. Fast delivery. 100% trustworthy.
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A
Rating: 5 out of 5
T well
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C
Rating: 3 out of 5
Order sent quickly and very very well packaged. Disappointment with one of the two candles, it doesn't smell much!
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D
Rating: 2 out of 5
So far, 4-day delay in delivery, and still no parcel.
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Response from Labellemeche
Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team
L
Rating: 5 out of 5
A loyal customer for years, I now only buy their candles and give them to my friends too.
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G
Rating: 5 out of 5
The candles are of excellent quality.
My favourite is "mulberry powder". Fast delivery, items well protected in the packaging.
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My favourite is "mulberry powder". Fast delivery, items well protected in the packaging.
D
Rating: 5 out of 5
Nice candle, perfect delivery!
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A
Rating: 5 out of 5
Magnificent online boutique! You can almost smell the beautiful fragrances. Super-fast delivery, everything perfect.
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A
Rating: 5 out of 5
RAS: nickel service
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A
Rating: 5 out of 5
Simple navigation, French product and very responsive staff following a particular request as I had an answer and action on Sunday!
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A
Rating: 5 out of 5
Parfait!!!!!
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A
Rating: 1 out of 5
Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".
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Response from Labellemeche
Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team
A
Rating: 1 out of 5
I never received my order.
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Response from Labellemeche
Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.
A
Rating: 5 out of 5
Very clear site, impeccable scent descriptions!
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A
Rating: 5 out of 5
Very helpful staff
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A
Rating: 5 out of 5
perfect products excellent delivery well protected
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A
Rating: 5 out of 5
Fast delivery, good value for money.
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A
Rating: 5 out of 5
fast order, products very well packaged but delivery a little long (7 days).
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A
Rating: 5 out of 5
In-store purchase, excellent welcome.
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A
Rating: 5 out of 5
Very functional site
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A
Rating: 5 out of 5
Loyal customer for many years. I recommend it to all levels.
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A
Rating: 5 out of 5
Enjoy your visit
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A
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Great candle!
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A
Rating: 5 out of 5
Excellent. Easy and secure transaction. Package received in 48 - 36 hours and well packaged.
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A
Rating: 3 out of 5
Very mixed opinion as I really like the scents. On the other hand, they don't last very long.
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Response from Labellemeche
Hello, We're very sorry to hear about this problem: it's often difficult to form an opinion about the staying power of a perfume with 1ml of perfume sample. Unfortunately. We'll be reworking our samples to improve staying power with a spray bottle. We remain at your disposal. The La Belle Mèche team
A
Rating: 5 out of 5
Navigation on the site is very simple. Site design.
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A
Rating: 5 out of 5
service, delivery ... all impeccable
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A
Rating: 5 out of 5
The explanations on the product are very clear...the delivery was fast..and everything was respected sanitairz level...product very well packed...
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A
Rating: 5 out of 5
Super site
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A
Rating: 5 out of 5
I'm very pleased with this candle, it's beautiful and smells divine!
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A
Rating: 5 out of 5
Nice website, pleasant to navigate. I had no trouble finding the product and ordering information I was looking for.
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A
Rating: 5 out of 5
Very easy and pleasant site
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A
Rating: 5 out of 5
Trustworthy site, first order on this site and I'm delighted. The fragrance is really pleasant and smells divine, these are quality products that last on the skin. Everything is perfect, I recommend this site. What's more, delivery was fast and meticulous. Top order, La belle mèche won my heart!
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A
Rating: 5 out of 5
L the scents are magnificent
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A
Rating: 5 out of 5
Easy tour
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A
Rating: 5 out of 5
Very satisfied, from site navigation to order delivery.
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A
Rating: 5 out of 5
thank you very much
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A
Rating: 5 out of 5
Magnificent boutique. Perfect welcome. Keep up the good work. See you soon. G.L
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