Customer reviews of Labellemeche

9,6 /10

Based on 554 published reviews

Summary of reviews

The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.

2 star reviews

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Celine L.

Published on 24/09/2025 à 17h01 following a purchase from 07/09/2025

To date, my order has still not arrived but has been PAID... Fortunately, after a message, you reacted and activated a delivery.

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Response from Labellemeche Published on 25/09/2025

Hello Céline,

Thank you for taking the time to share your feedback.
Unfortunately, delivery is not an exact science... You know this, as you are a loyal customer of La Belle Mèche, our orders are always shipped and delivered to our customers very quickly... Sometimes, there can be a delivery problem, which is your case at the moment.
You reported it with a review (even though an email would have been quicker...) and we have taken your case in hand to resolve it as soon as possible. As mentioned in the email, we will make sure to get back to you when we know where and when your package will be delivered.

We remain at your disposal by email.
Best regards,
The La Belle Mèche team
EDIT: problem resolved quickly by the brand's

sylvie B.

Published on 14/02/2025 à 17h20 following a purchase from 04/02/2025

Excellent product, shipped quickly. However, delivery by DPD was catastrophic: I will not order again unless I am certain that the carrier is other than DPD.

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Response from Labellemeche Published on 17/02/2025

Dear Madam
Further to the telephone conversation we just had, we would like to (re)apologize for the inconvenience caused by the delivery of your order. Please note that there are other delivery options available on our site, such as Colissimo (for example). For your next order, and in view of the difficulties you are experiencing with DPD in your locality, we invite you to use another transport provider.
We remain at your entire disposal.
Yours sincerely, The La Belle Mèche team

CORINNE S.

Published on 23/01/2024 à 20h46 following a purchase from 13/01/2024

I bought the cognac orange candle and frankly, it only has a vague scent of a scented candle, but from there to say that it smells like the scent advertised, no really. I'm very disappointed.

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Response from Labellemeche Published on 14/02/2024

Good morning, Madam,
You're the 1st person in 8 years of sales to comment on this Orange Cognac scented candle, one of the brand's best-sellers.
We're obviously disappointed that the scent doesn't suit you.
We remain at your disposal.
Sincerely, The La Belle Mèche team

Rose B.

Published on 27/05/2022 à 20h06 following a purchase from 19/05/2022

Although I really like this brand, I was disappointed to find an error in my order: one of the two products I received was not the one I had ordered. Unfortunately, it was too late to return the order, which was intended for Mother's Day. As luck would have it, my mom already owned the product sent by mistake.

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Response from Labellemeche Published on 29/05/2022

Hello, We're very sorry to hear about the problem with your order: unfortunately, it's a human error, and even though our logistics teams are highly professional, mistakes do happen. We invite you to contact us by email to continue the discussion ([email protected]) and to understand what happened. We remain at your disposal. Sincerely, The La Belle Mèche team

Doriane V.

Published on 16/12/2021 à 18h00 following a purchase from 04/12/2021

So far, 4-day delay in delivery, and still no parcel.

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Response from Labellemeche Published on 17/12/2021

Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team