The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
It perfectly relieves my husband's joint pain (thumb and vertebrae around the kidneys). Massage gel highly recommended!
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Response from Laboratoire PRONATUR
Thank you for your positive review of the Laboratoire PRONATUR website! We are delighted that our massage gel effectively relieves your husband's joint pain. Thank you for your recommendation; we are happy to have been able to help. Please feel free to contact us if you need other products to support your health and well-being.
A
Andre G.
Rating: 4 out of 5
following a purchase from 04/01/2024
Product lived up to my expectations.
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Response from Laboratoire PRONATUR
Thank you very much for your positive feedback about our product. We are delighted that it met your expectations. Please do not hesitate to contact us if you have any other requests.
A
Antoine C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Good product, but not enough ointment in the tube
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Response from Laboratoire PRONATUR
Hello ANTOINE, thank you for your feedback about our product. We are glad you appreciated its quality. We have noted your comment about the amount in the tube and will take it into account in future product development as we consider a larger tube. Thank you for your loyalty to our brand. We remain at your disposal if you have any questions. Have a lovely day.
S
Suzanne B.
Rating: 4 out of 5
following a purchase from 03/01/2024
I haven't tried the poultices much yet.
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Response from Laboratoire PRONATUR
Hello Suzanne, thank you for your feedback about our Laboratoire PRONATUR website. We are delighted to know that you have had your first experience with our poultices. Please feel free to share your experience with us; it will help us improve our products. Have a lovely day!
P
Pierre-Stéphane L.
Rating: 4 out of 5
following a purchase from 28/12/2023
As described in what we had read and seen, thank you
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Response from Laboratoire PRONATUR
Thank you, Pierre-Stéphane, for your positive feedback about our website. We are delighted to see that our content meets your expectations. We will continue working to provide you with accurate and relevant information. Thank you again for your trust!
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Corinne S.
Rating: 3 out of 5
following a purchase from 30/12/2023
Nothing to complain about with the product, except that I ordered two tubes at full price and the next day there was an offer where the second one was free, so, well! You trust them, order two tubes with your first order, and then you see this!! Disgraceful.
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Response from Laboratoire PRONATUR
Thank you for your positive review of the product. You probably saw an advertisement on Facebook that is more than three years old and that we stopped sponsoring a long time ago. However, social media users continue to share it and spread it, as does Google. Of course, we could stop the listing by clicking a button, but we choose not to, out of respect. And even if it were a new promotion, what should we do about previous orders? If you have a solution, we’re all ears. We wish you a very happy new year, and we would still like to apologize if this promotion, which is still circulating, upset you. Customer Service.
H
Helene M.
Rating: 4 out of 5
following a purchase from 22/12/2023
Happy with my order, but I haven't used all the products yet.
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Response from Laboratoire PRONATUR
Thank you for your loyalty and trust, Hélène. We're glad you're satisfied with your order. Please don't hesitate to contact us if you have any questions about the products you haven't used yet. We're here to help with any further information you may need.
Y
Yves S.
Rating: 4 out of 5
following a purchase from 16/12/2023
For my first time using Agyflex for the back pain I've had for a few weeks, I started feeling the effects after a few days. One or two applications a day are enough. As a massage therapist, I also plan to use it with my clients. Now I just need to try the clay poultice. I highly recommend this product. Thank you, Pronatur.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback on our Agyflex product, Mr. Yves. We are delighted to hear that it has helped with your back pain. Feel free to try our clay poultice as well, which can also be very effective for muscle and joint pain. We hope your clients will be satisfied with it too. Thank you again for trusting our laboratory.
D
Djamel M.
Rating: 4 out of 5
following a purchase from 19/12/2023
Fast shipping, item as described
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Response from Laboratoire PRONATUR
Thank you very much for your review, Djamel. We are delighted that you appreciated our fast shipping and found your items as described. We hope to see you again soon!
G
Genevieve B.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very good products
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Genevieve. We are delighted that you like our products.
M
Michel M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Satisfied
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Response from Laboratoire PRONATUR
Thank you very much for your review and rating, Michel. We are delighted that you are satisfied with your experience on the Laboratoire PRONATUR website!
M
Marthe S.
Rating: 3 out of 5
following a purchase from 06/12/2023
Good product
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Response from Laboratoire PRONATUR
Hello Marthe, thank you very much for your review on the Laboratoire PRONATUR website. We are delighted that you are satisfied with our product. Please feel free to contact us again if you need any other natural products. All the best!
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Anne Marie B.
Rating: 4 out of 5
following a purchase from 05/12/2023
Pleasant to apply and effective
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Response from Laboratoire PRONATUR
Thank you for your review, Anne Marie. We are delighted that you enjoyed our products!
M
Marie Therese D.
Rating: 4 out of 5
following a purchase from 30/11/2023
Very good product: the green clay gel works for us.
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Response from Laboratoire PRONATUR
Thank you, Marie Thérèse, for your positive review. We are glad that the Green Clay Gel works for you. We hope you will continue to benefit from our products!
I
Isabelle M.
Rating: 4 out of 5
following a purchase from 22/11/2023
Fast delivery. I haven't had the products long enough to assess their effectiveness yet.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your review and rating. We are proud to offer fast delivery, and we are delighted that you noticed. We hope our products will meet your expectations.
B
Brigitte F.
Rating: 4 out of 5
following a purchase from 20/11/2023
Speed
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Response from Laboratoire PRONATUR
Thank you, Brigitte, for sharing your feedback with us! We are delighted that you noticed our speed and appreciated it. We do our best to provide our customers with fast and efficient service. We hope you will continue to enjoy our products and services.
S
Sylvie S.
Rating: 4 out of 5
following a purchase from 18/11/2023
A very effective product for relieving my pain.
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Response from Laboratoire PRONATUR
Thank you very much, Sylvie! We are delighted that our products are effective in relieving your pain!
P
Pascal M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Very good products, especially the green clay in a tube or jar.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Pascal! We are glad you enjoyed our product. We are committed to always offering the best quality products possible.
C
Colette M.
Rating: 4 out of 5
following a purchase from 11/11/2023
Great product, effective.
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Response from Laboratoire PRONATUR
Thank you, Colette, for this very positive feedback! We are glad our product met your expectations, and we are constantly working to improve it.
B
Benoit L.
Rating: 3 out of 5
following a purchase from 12/11/2023
Good product. Pleasant sensation.
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Response from Laboratoire PRONATUR
Thank you for your comment. We are delighted that you enjoyed our product. Please feel free to keep sharing your feedback with us!
J
Jean Pierre G.
Rating: 4 out of 5
following a purchase from 27/10/2023
I have already used this product... excellent
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Response from Laboratoire PRONATUR
Thank you very much, Jean Pierre, for sharing your review! We are glad that you are satisfied with your experience with our product. We look forward to seeing you again on our website soon.
M
Michele P.
Rating: 4 out of 5
following a purchase from 27/10/2023
Ointment lives up to its reputation
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Response from Laboratoire PRONATUR
Thank you very much, Michèle. We are delighted that you appreciated our products and services.
T
Thérèse R.
Rating: 3 out of 5
following a purchase from 19/10/2023
The product eased my hip pain but was not effective for my back pain.
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Response from Laboratoire PRONATUR
Hello, thank you for sharing your experience. If massaging with our gel does not provide noticeable relief, we can only advise you to seek medical advice promptly. Have you considered taking a course of Harpagophytum alongside regular massages? If you would like our expert to contact you by phone, please call our sales department at 0987325443.
J
Jean Claude D.
Rating: 4 out of 5
following a purchase from 16/10/2023
Very good cream, thank you
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Response from Laboratoire PRONATUR
Thank you very much, Jean Claude! We're delighted that you like our product.
M
Martine G.
Rating: 4 out of 5
following a purchase from 15/10/2023
Very effective product for my pain
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Response from Laboratoire PRONATUR
Thank you very much, Martine, for your positive review! We're happy our products have been able to bring you relief.
G
Genevieve B.
Rating: 4 out of 5
following a purchase from 13/10/2023
I haven't used the product yet
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Response from Laboratoire PRONATUR
Thank you for your review, Genevieve. We hope you'll enjoy our products even more once you've used them!
C
Carole G.
Rating: 4 out of 5
following a purchase from 09/10/2023
Fresh product, but not enough time to see the benefits.
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Response from Laboratoire PRONATUR
Thank you for your review, Carole. We are delighted that the product seemed fresh to you. We hope you will notice the benefits with regular use.
N
Norbert K.
Rating: 3 out of 5
following a purchase from 09/10/2023
For €5 in shipping fees, you have to wait a week for the post to deliver it
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Response from Laboratoire PRONATUR
I understand your disappointment, and I am sorry you had to wait so long to receive your order. We do our best to ship our products quickly, and we are taking your feedback into account to improve our delivery service. Thank you for your feedback.
I
Isabelle L.
Rating: 3 out of 5
following a purchase from 29/09/2023
Perfect texture for massage and a pleasant fragrance, but I am only moderately satisfied with its effectiveness on muscle tension, despite applying it daily.
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Response from Laboratoire PRONATUR
Thank you, Isabelle, for your feedback. We are glad to hear that you like our product's texture and fragrance. We have taken note of your comment about its effectiveness and are constantly working to improve our products to meet our customers' needs. Please feel free to tell us more about the muscle areas you targeted so we can offer you the best advice. Thank you again for your review and for trusting our brand. Have a lovely day!
M
Marie Christina G.
Rating: 4 out of 5
following a purchase from 06/10/2023
Nothing to report.
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Response from Laboratoire PRONATUR
Thank you for your review, Marie-Christina! We are glad you appreciate the website.
J
Jacques C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Good.
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Response from Laboratoire PRONATUR
Thank you, Jacques, for your positive review of our website. We are delighted that you found it useful and interesting. We hope you will find even more information and entertainment there in the future.
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Claudine C.
Rating: 4 out of 5
following a purchase from 03/10/2023
Good, effective product.
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Response from Laboratoire PRONATUR
Thank you for your review, Claudine! We are delighted to see that you appreciate the product and its effects!
J
Jean-François B.
Rating: 4 out of 5
following a purchase from 30/09/2023
On a trial period!!
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Response from Laboratoire PRONATUR
Thank you for your review, Jean-François. We are glad you have started your trial period, and we hope you will continue to benefit from our products and services.
M
Marie D.
Rating: 4 out of 5
following a purchase from 29/09/2023
Provides good relief and has a cooling effect, which feels great!
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Response from Laboratoire PRONATUR
Thank you very much for your feedback, Marie. We're delighted that you enjoyed our product. We're glad to know that you feel relieved and that the cooling effect is helping your well-being. We hope the Laboratoire PRONATUR product meets all your needs.
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Catherine H.
Rating: 3 out of 5
following a purchase from 28/09/2023
Good immediate effect, but it doesn't cure it; it provides relief.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Catherine. We're delighted that our product has a good immediate effect for you. However, we understand that our products are not miracle cures and are not intended to cure, but to relieve symptoms. Thank you for trusting our laboratory.
J
Jocelyne L.
Rating: 4 out of 5
following a purchase from 27/09/2023
Good ointment, it has brought relief. I'll keep using it to see the results.
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Response from Laboratoire PRONATUR
Thank you, Jocelyne, for your review and trust! We are glad to know that our product is bringing you relief, and we encourage you to keep trying it to experience all its benefits.
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Andre G.
Rating: 4 out of 5
following a purchase from 16/09/2023
Excellent quality.
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Response from Laboratoire PRONATUR
Thank you for your positive review! We are delighted that you appreciate the quality of our products.
L
Luc S.
Rating: 3 out of 5
following a purchase from 18/09/2023
I can't fully judge because one product in my order was out of stock, and I still haven't received it.
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Response from Laboratoire PRONATUR
I am sorry for the inconvenience caused by one of our products being out of stock. We do our best to manage inventory so that we can always provide our customers with quality products. We will do everything possible to ensure you receive your order as soon as possible. Thank you for your patience and understanding.
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Toufik S.
Rating: 4 out of 5
following a purchase from 16/09/2023
Very satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Toufik, for sharing your satisfaction with us. We’re happy we were able to meet your expectations.
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Antonio N.
Rating: 4 out of 5
following a purchase from 14/09/2023
Good product for relief
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Response from Laboratoire PRONATUR
Thank you for your review, Antonio! We’re happy to know that our products are helping your well-being. We always strive to improve our products to offer you the best possible experience.
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