The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
I have a lot of osteoarthritis and had surgery for a herniated disc. I’m in a lot of pain, and right now my leg and knees are hurting badly. This ointment hasn’t brought much relief, but I’ve only just started using it, so we’ll see. I’ve already tried several things that weren’t effective. See you soon.
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Response from Laboratoire PRONATUR
Thank you for your review of our website, Ms. Ginette. I’m sorry to hear that our ointment hasn’t brought you any relief yet. We understand your frustration and hope our product will be able to help you in time. Best of luck in your fight against osteoarthritis and your herniated disc. Kind regards, The PRONATUR Laboratory team.
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Bruno S.
Rating: 4 out of 5
following a purchase from 09/09/2023
Just a shipping problem upon arrival.
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Response from Laboratoire PRONATUR
Thank you for your review, Bruno. We are sorry for the inconvenience and are doing everything we can to improve. We hope we can count on your support with your next order.
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Jacqueline D.
Rating: 4 out of 5
following a purchase from 11/09/2023
Good products.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Jacqueline. We are happy that you like our products!
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Jean-Francois G.
Rating: 4 out of 5
following a purchase from 07/09/2023
Excellent product
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Response from Laboratoire PRONATUR
Thank you, Jean-François, for your positive feedback! We are delighted that you enjoyed our products. We will continue striving to offer you quality products.
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Dominique M.
Rating: 4 out of 5
following a purchase from 04/09/2023
I haven't been using the cream for long, but so far I'm satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Domnique, for your positive review! We are delighted that you are satisfied with Laboratoire PRONATUR products and hope you continue to be so.
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Pascal S.
Rating: 4 out of 5
following a purchase from 02/09/2023
Order received quickly and as described. The product is pleasant and seems beneficial so far; time will tell in the long term.
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Response from Laboratoire PRONATUR
Thank you for your review, Pascal. We are delighted that you are satisfied with your order and our product. We are committed to ensuring that your satisfaction lasts over time.
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Chantal V.
Rating: 4 out of 5
following a purchase from 30/08/2023
It's too early to say; I've only just started the treatment.
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Response from Laboratoire PRONATUR
Thank you, Chantal, for your review! We hope your treatment continues to produce positive results and that you can come back and share your feedback with us!
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Denis G.
Rating: 4 out of 5
following a purchase from 28/08/2023
Satisfied
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Response from Laboratoire PRONATUR
Thank you, Denis, for your review and excellent rating! We are delighted that you found our service satisfactory. We are available if you have any questions or further requests.
J
Jean-Luc T.
Rating: 4 out of 5
following a purchase from 22/08/2023
Very good and pleasant, effective, with a nice cooling sensation.
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Response from Laboratoire PRONATUR
We’re delighted to see that our website appealed to Jean-Luc and gave him a sense of well-being. We’ll continue working to improve our services and remain at your disposal. Thank you for your very positive review, Jean-Luc!
J
Jacqueline F.
Rating: 4 out of 5
following a purchase from 15/08/2023
I have to wait several days before I know.
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Response from Laboratoire PRONATUR
Thank you for your feedback, Jacqueline. Feel free to tell us more later.
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Yvette S.
Rating: 4 out of 5
following a purchase from 12/08/2023
It's a shame to have received samples of the product I ordered. I would have liked to discover other products.
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Response from Laboratoire PRONATUR
Thank you for sharing your feedback, Yvette! We always do our best to ensure our customers can enjoy a wide variety of products, and we have taken note of your comment. However, the gel sachets are mainly a gift so you can keep your gel in your pocket when you go out.
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Joelle L.
Rating: 4 out of 5
following a purchase from 08/08/2023
Very good product for pain
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Joelle! We are glad our product is providing you with effective relief.
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Jean Luc M.
Rating: 4 out of 5
following a purchase from 06/08/2023
Products received quickly. Waiting for the clinical results.
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Response from Laboratoire PRONATUR
Thank you for your comment, Jean Luc. We are glad you received your products quickly and hope you get the clinical results you are looking for.
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Dominique F.
Rating: 4 out of 5
following a purchase from 04/08/2023
I have been trying the AGYflex massage gel for a few days. I am pleased with its texture, and its cooling effect is very pleasant. I have an issue with my medial meniscus, and the gel provides me with temporary relief.
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Response from Laboratoire PRONATUR
Thank you, Dominique, for your review and for sharing your experience. We are delighted that the AGYflex gel is providing you with some relief. Please feel free to contact us if you have any other questions about our products.
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Alain J.
Rating: 4 out of 5
following a purchase from 06/08/2023
Perfect order and always happy with the products ordered.
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Response from Laboratoire PRONATUR
Thank you very much, Alain, for your positive review and support. We are glad that you are satisfied with our products and your order. We hope to see you again soon!
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Laurette E.
Rating: 4 out of 5
following a purchase from 31/07/2023
Effective for all joint pain
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Response from Laboratoire PRONATUR
Thank you very much for your comment, Laurette! We are happy that our product was able to bring you relief from your joint pain. We hope you will continue to enjoy the benefits PRONATUR has to offer!
C
Chantal R.
Rating: 4 out of 5
following a purchase from 29/07/2023
Fast delivery. Still need to test the products before judging.
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Response from Laboratoire PRONATUR
Thank you very much for your review. We make it a priority to ensure fast deliveries, and we would be delighted to hear what you think of our products once you have tried them. We are available if you have any further questions.
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Gilles L.
Rating: 4 out of 5
following a purchase from 27/07/2023
Very good product.
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Gilles! We are delighted that our product met your expectations.
A
Aline S.
Rating: 3 out of 5
following a purchase from 19/07/2023
Not enough time to give an opinion on the products
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Response from Laboratoire PRONATUR
Thank you for your review, Aline. I understand that you have not had enough time to give an opinion on our products. Please get back to us once you have tried our products for longer. We would be delighted to hear your feedback. Thank you again for your rating and for trusting our PRONATUR laboratory.
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Pascale L.
Rating: 4 out of 5
following a purchase from 10/07/2023
Delivered on time as stated; product as described
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Florence K.
Rating: 4 out of 5
following a purchase from 06/07/2023
I think it's a good product and will order again. I have a question: I have asthma. Can I order the product to strengthen bones?
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Jean-Yves D.
Rating: 4 out of 5
following a purchase from 30/06/2023
Great product, very effective
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Response from Laboratoire PRONATUR
Thank you for your review. We are happy that our products have satisfied you and proved effective!
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Jacqueline L.
Rating: 4 out of 5
following a purchase from 04/07/2023
Not enough time has passed to evaluate it
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Daniel D.
Rating: 4 out of 5
following a purchase from 02/07/2023
I am still testing the products, so I cannot confirm their effectiveness.
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Response from Laboratoire PRONATUR
Thank you for your review, Daniel. We are glad you are trying our products and look forward to hearing your final verdict!
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Jean-Yves C.
Rating: 4 out of 5
following a purchase from 17/06/2023
Good product.
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Response from Laboratoire PRONATUR
Thank you very much, Jean-Yves, for rating our Laboratoire PRONATUR website 4/5. We are very happy that you like our products!
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Francoise M.
Rating: 4 out of 5
following a purchase from 10/06/2023
For now, I haven't felt any benefits - that's why I gave it this rating.
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Response from Laboratoire PRONATUR
Thank you very much, Francoise, for taking the time to leave a review on our website. The benefits will come soon!
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Marie.helene C.
Rating: 4 out of 5
following a purchase from 05/06/2023
Very good product for pain.
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Response from Laboratoire PRONATUR
Thank you very much for your comment, Marie-Hélène. We're delighted our products have helped relieve your discomfort. We're here to help you stay fit and enjoy better health.
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Martine M.
Rating: 3 out of 5
following a purchase from 06/06/2023
For now, after a few days of use, I haven't noticed much improvement in the osteoarthritis in my knees!! Should I keep going?
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Response from Laboratoire PRONATUR
Hello, massaging with our gel does not cure the condition, but it relieves discomfort and provides a sense of well-being. With 2 to 3 applications a day, which you can supplement in the evening with the POULTICE, the feeling of well-being will become increasingly noticeable and last longer with continued use. So yes, you should keep going! Best wishes.
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Jose C.
Rating: 4 out of 5
following a purchase from 04/06/2023
You really need to check all the promotions, because placing three orders is often more advantageous than placing just one?
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Response from Laboratoire PRONATUR
Thank you for your review and your trust. Every month, we run a promotion that we send to our customers by email, and you should take advantage of it—you are absolutely right!
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Pascale D.
Rating: 3 out of 5
following a purchase from 24/05/2023
Effective, relieves pain.
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Response from Laboratoire PRONATUR
Thank you for your positive feedback about our Pronatur laboratory. We are delighted that our products are effective and relieve your pain. Please feel free to share your impressions of our other products.
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Michele P.
Rating: 4 out of 5
following a purchase from 24/05/2023
Order received very quickly, thank you.
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Response from Laboratoire PRONATUR
Thank you for your review! We are delighted to have met your expectations and fulfilled your order so quickly.
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Jean R.
Rating: 4 out of 5
following a purchase from 16/05/2023
Very satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Jean, for your positive review of our Laboratoire PRONATUR website! We are very pleased that you are satisfied.
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Christian G.
Rating: 4 out of 5
following a purchase from 13/05/2023
Good, fairly effective product.
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Response from Laboratoire PRONATUR
Thank you for your review, Christian. We are delighted that you are satisfied with our product! We strive to provide our customers with superior-quality products.
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Catherine H.
Rating: 3 out of 5
following a purchase from 11/05/2023
Good products, but the telephone service was not very pleasant. The receptionist interrupted me and did not listen to my request
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Response from Laboratoire PRONATUR
Thank you for your review, Catherine. We are sorry that you did not have a pleasant experience on the phone with our team. We have taken note of your feedback and will do our best to improve our customer service in the future. We are glad you appreciate our products. We hope to see you again soon.
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Jacquy B.
Rating: 4 out of 5
following a purchase from 10/05/2023
Daily massage, it gives me good relief
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Response from Laboratoire PRONATUR
Thank you very much, JACQUY! We are glad our products help relieve your aches and hope they continue to do so.
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Gilles F.
Rating: 4 out of 5
following a purchase from 03/05/2023
Hello, I am very satisfied with my purchase. My knees are much better. I recommend this product to future buyers.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Gilles. We are happy that our product has helped improve your comfort and well-being. We hope you will recommend our product to others as well. Thanks again, and thank you for choosing us!
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Germaine G.
Rating: 4 out of 5
following a purchase from 08/05/2023
I have ordered AGIFLEX gel several times because it relieves my knee pain.
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Response from Laboratoire PRONATUR
Thank you, Germaine, for choosing AGIFLEX. We are delighted that this product can bring you relief and be useful to you. We work hard to improve our service and are happy that you took the time to share your feedback.
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Maryse D.
Rating: 4 out of 5
following a purchase from 09/05/2023
Good product
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Response from Laboratoire PRONATUR
Thank you very much for your review, Maryse. We are happy that the product met your expectations.
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Catherine L.
Rating: 4 out of 5
following a purchase from 04/05/2023
It may still be a little early to tell after 15 days of use, but my joint seems less stiff (I suffer from rhizarthrosis). I used to often feel a painful sensation as if the bones in the joint were touching; I no longer have that. The results are positive, so I will continue the treatment.
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Response from Laboratoire PRONATUR
Thank you for your review, Catherine! We are delighted that you are already seeing results after just 15 days of use. We hope these positive results continue and that you keep using the product to enjoy its benefits.
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Jean Marie M.
Rating: 4 out of 5
following a purchase from 24/04/2023
Fast and efficient. Thank you
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Response from Laboratoire PRONATUR
Thank you very much, Jean-Marie. That’s very encouraging! We’re glad to know we can offer you a fast and efficient experience.
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