The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.
Ordered and received; all that’s left is to try the product
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Response from Laboratoire PRONATUR
Thank you very much for your comment, Christian. We’re delighted that you received your order quickly, and we hope our product meets your expectations.
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Anne-Marie C.
Rating: 4 out of 5
following a purchase from 16/04/2023
A very good product that helps relieve certain types of pain. I have been applying it for several months for fusiform tendinopathy in my left ankle. Unfortunately, I will need surgery performed by an orthopedic surgeon given my condition, as I have been in pain for over a year and all the treatments have failed.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Anne-Marie. We are delighted that our product provides you with relief and that you have been using it for several months. We are sorry to hear that, despite all your treatments, you have to undergo surgery. We hope you recover soon.
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Patricia B.
Rating: 4 out of 5
following a purchase from 13/04/2023
Not completely convinced yet; time will tell. But I really like this soothing warming effect.
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Response from Laboratoire PRONATUR
Thank you for your review, Patricia! We are glad you have liked the website so far and hope you remain satisfied. We look forward to having you as a returning customer!
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Nathalie V.
Rating: 4 out of 5
following a purchase from 14/04/2023
It only relieves my pain slightly; I have to reapply it at least three times a day. I have fibromyalgia.
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Response from Laboratoire PRONATUR
Thank you for your review, Nathalie. We are sorry that our products have not provided greater relief, and we are here to recommend a product better suited to your needs. Please feel free to contact us by phone or email.
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Dominique L.
Rating: 4 out of 5
following a purchase from 10/04/2023
My tendinitis hurts less
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Response from Laboratoire PRONATUR
Thank you for your review, Dominique. We are glad our product has helped relieve your tendinitis.
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Francoise B.
Rating: 4 out of 5
following a purchase from 12/04/2023
I haven't used the product long enough to comment; I'm using the first tube.
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Response from Laboratoire PRONATUR
Thank you, Francoise, for your review and comment. We want to assure you that we take all of this seriously. We do everything we can to provide quality products and work hard to constantly improve them. We would appreciate your continued support.
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Isabelle C.
Rating: 4 out of 5
following a purchase from 16/03/2023
Very satisfied.
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Response from Laboratoire PRONATUR
Thank you very much, Isabelle, for your rating and review. We are glad that our website met your expectations.
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Patrick R.
Rating: 4 out of 5
following a purchase from 29/03/2023
A very good and effective product.
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Response from Laboratoire PRONATUR
Thank you for your review, Patrick! We are glad you enjoyed our product and its effects. Thank you for giving it a try, and we are delighted that you found it effective.
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Joel R.
Rating: 4 out of 5
following a purchase from 27/03/2023
6
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Response from Laboratoire PRONATUR
Thank you very much for your review, Joel! We are happy to hear that you like our website. We hope you will continue to follow us and keep up to date with our new products and services!
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Fabrice C.
Rating: 4 out of 5
following a purchase from 16/03/2023
Effective ointment for the back
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Response from Laboratoire PRONATUR
Thank you for your review, Fabrice. We are happy that our ointment is effective for your back. We are delighted that you appreciate our products.
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Monique P.
Rating: 4 out of 5
following a purchase from 09/03/2023
The cooling sensation is pleasant. It absorbs quickly. I haven't used it long enough to judge the results, but I feel a slight improvement. I'll finish the tube, and if I'm completely satisfied, I'll recommend it.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Monique. We're glad you enjoy the cooling sensation and are already feeling a slight improvement after a few days of use. We look forward to hearing about your final results and hope you'll recommend us soon.
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Mohammed Z.
Rating: 3 out of 5
following a purchase from 05/03/2023
Hello, good products, but the prices are high.
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Response from Laboratoire PRONATUR
Thank you for your feedback. We hope our products help you achieve the results you want, and we are constantly working to improve our prices. We are here if you have any other questions.
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Maryse C.
Rating: 4 out of 5
following a purchase from 28/02/2023
It relieves the pain in my feet well.
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Response from Laboratoire PRONATUR
Thank you very much, Maryse, for your review. We are delighted that our products have relieved your feet!
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Marie-Françoise G.
Rating: 4 out of 5
following a purchase from 26/02/2023
Very satisfied
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Response from Laboratoire PRONATUR
Thank you for your positive review and your support! We are delighted that you are satisfied with your experience with us. We work hard to offer our customers the best possible service.
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Albouy R.
Rating: 4 out of 5
following a purchase from 23/02/2023
-
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Response from Laboratoire PRONATUR
Thank you very much for your positive review! We are delighted to hear that you enjoy our website, and we always strive to improve our service to meet our customers' needs.
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Jean Luc P.
Rating: 4 out of 5
following a purchase from 21/02/2023
Very good
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Response from Laboratoire PRONATUR
Thank you very much, Jean Luc! We are happy that you are satisfied with our website.
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Régis M.
Rating: 4 out of 5
following a purchase from 21/02/2023
Satisfied with the product
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Response from Laboratoire PRONATUR
We are delighted that you are satisfied with your product, Régis! Thank you for sharing your feedback with us.
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Nadia D.
Rating: 4 out of 5
following a purchase from 15/02/2023
Very good product
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Response from Laboratoire PRONATUR
Thank you very much for your review! We are delighted to see that you liked our product and that you are satisfied with it.
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Annick B.
Rating: 4 out of 5
following a purchase from 16/02/2023
Very good product
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Response from Laboratoire PRONATUR
Thank you very much for your positive review, Annick! We are delighted that you are satisfied with your products and happy that you enjoy using them.
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Alain B.
Rating: 4 out of 5
following a purchase from 26/01/2023
This cream is great!
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Jean-Louis N.
Rating: 4 out of 5
following a purchase from 10/02/2023
The order was processed and received fairly quickly. The product meets my expectations; I am waiting to see the effects during use and over the medium term. In the meantime, I am generally satisfied.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Jean-Louis. We are happy to know that our product met your expectations and that the service was quick. We hope that using it, including over the medium term, will produce the expected results.
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Hubert G.
Rating: 4 out of 5
following a purchase from 08/02/2023
A little less pain, but I have only just started the treatment.
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Response from Laboratoire PRONATUR
Thank you for your comment, Hubert. We are glad our products have helped improve your condition. Our team is committed to continuing to help you find the product that suits you best.
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Michel G.
Rating: 4 out of 5
following a purchase from 07/02/2023
Very good product.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Michel! We're delighted that you enjoy our products. We do everything we can to offer you exceptional quality, and we're pleased to count you among our satisfied customers.
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Anne-Marie C.
Rating: 4 out of 5
following a purchase from 03/02/2023
Since I started using it, I've had relief from the tendinitis behind my left ankle. After one week, it hurts less than before. I apply it three times a day. I mentioned it to the orthopedist yesterday when I had my appointment, and she said I could continue using it.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Anne-Marie! We are happy to hear that Laboratoire PRONATUR can help relieve your pain. We are here if you need any further information.
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Maryse N.
Rating: 3 out of 5
following a purchase from 29/01/2023
The gel gives me a little relief, but I have serious problems with my arms. The right one has a torn tendon, long biceps tendinopathy that appears to be thinning, with peritendinitis. The left one has simple supraspinatus tendinitis, glenohumeral and acromioclavicular osteoarthritis, and cervical osteoarthritis. No surgery for the torn tendon. I
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Response from Laboratoire PRONATUR
Thank you very much for your comment. We are sorry to hear that you have had problems with your arms, and we are glad that our gel is helping you. Please don't hesitate to contact us if you need further information or have any questions. We hope you find relief from your pain.
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Marie-Claude D.
Rating: 4 out of 5
following a purchase from 28/01/2023
Very reliable. Always very satisfied with my orders
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Sauveur L.
Rating: 3 out of 5
following a purchase from 25/01/2023
Products that are ineffective or barely effective
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Response from Laboratoire PRONATUR
Hello Sauveur, thank you for your review. We are sorry that our products did not meet your expectations. We are doing everything we can to improve the quality of our products. If you wish, please feel free to contact us and share your concerns.
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Catherine T.
Rating: 3 out of 5
following a purchase from 21/01/2023
I am satisfied with the products; however, this is the second time the parcel has arrived damaged. The cardboard box is very flimsy and tears at the corners. The first time, I refused the parcel because products were missing. This time the products were inside, but the postal service had reinforced the entire parcel with tape... Given this situation, I am unsure about continuing to place orders.
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Response from Laboratoire PRONATUR
Hello, thank you for your comment on the quality of the products, but we are surprised about the cardboard packaging. We regularly prepare test parcels and send them to ourselves to check delivery times and the condition of the parcel upon receipt. We have not noticed any particular issues in this regard. However, we have noted your comment and are filing a complaint with Colissimo. Thank you for your feedback.
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Jean-Paul B.
Rating: 4 out of 5
following a purchase from 18/01/2023
Good product received on time
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Françoise R.
Rating: 4 out of 5
following a purchase from 17/01/2023
Fast delivery, however, it is too early to evaluate the products.
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Marie Jose C.
Rating: 4 out of 5
following a purchase from 18/01/2023
Nothing to report
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Maria C.
Rating: 4 out of 5
following a purchase from 10/01/2023
This cream is really very good
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Pascale A.
Rating: 4 out of 5
following a purchase from 15/01/2023
Good product for joint pain
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Michelle V.
Rating: 4 out of 5
following a purchase from 11/01/2023
Good
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Annick L.
Rating: 4 out of 5
following a purchase from 10/01/2023
Pleasant cooling sensation!
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Ludovic B.
Rating: 4 out of 5
following a purchase from 08/01/2023
I would have given it 5 stars if the prices were a little lower.
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Gery L.
Rating: 4 out of 5
following a purchase from 30/12/2022
Easy to order online, and the products were on sale. Fast delivery; products as described.
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Guy D.
Rating: 4 out of 5
following a purchase from 21/12/2022
Apparently, this is a product that provides relief.
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Jean Paul J.
Rating: 3 out of 5
following a purchase from 17/12/2022
Hello, I only received half of my order: 3 tubes of AGYflex instead of 6.
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Response from Laboratoire PRONATUR
Hello,
We have just checked your order and only 3 tubes were recorded.
We will contact you privately to understand what may have happened and do our best to satisfy you, especially as this new year begins.
Happy New Year 2023
M
Michele P.
Rating: 4 out of 5
following a purchase from 16/12/2022
A reputable laboratory
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