Customer reviews of Laboratoire PRONATUR

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 536 published reviews
5 3 947 87% 4 498 11% 3 62 1% 2 15 0% 1 14 0%

Summary of reviews

The store consistently delivers on reliability with fast, on-time delivery and well-packaged orders, often accompanied by a small gift and clear, easy-to-use websites. Customers repeatedly highlight the effectiveness of the products, noting relief from joint, muscle, and back pain and ongoing positive results from staples like Agyflex and its joint supplements. Product quality is emphasized through long-term use, repeated orders, and satisfaction across multiple years, with many praising the effectiveness and consistent results. Customer service is described as reliable and supportive, with clear ordering processes and appreciative comments about promotions, loyalty, and helpful staff.

Reviews 3 and 4 stars

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P
Pierre E.
Rating: 4 out of 5
following a purchase from 21/09/2022
Very good product.
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Martine R.
Rating: 4 out of 5
following a purchase from 16/09/2022
Very good, good product.
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Michele P.
Rating: 4 out of 5
following a purchase from 15/09/2022
A reputable laboratory.
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Franck C.
Rating: 4 out of 5
following a purchase from 15/09/2022
Good products, fast delivery, no problems.
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Gerard R.
Rating: 4 out of 5
following a purchase from 12/09/2022
I’m satisfied with the delivery and the products
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Guenebeaud C.
Rating: 4 out of 5
following a purchase from 09/09/2022
EFFECTIVE PRODUCT
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Jeannine R.
Rating: 4 out of 5
following a purchase from 04/09/2022
Satisfied
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Daniele B.
Rating: 4 out of 5
following a purchase from 28/08/2022
Good product; it eases my osteoarthritis pain. Thank you
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Brigitte M.
Rating: 4 out of 5
following a purchase from 23/08/2022
Very attentive if there is a problem with the order. Thank you
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Jean V.
Rating: 4 out of 5
following a purchase from 06/08/2022
I am very satisfied with your products
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Claudette B.
Rating: 4 out of 5
following a purchase from 16/08/2022
Package received very quickly. Good products, I've adopted them!
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Colette M.
Rating: 4 out of 5
following a purchase from 11/08/2022
Too soon to assess its effectiveness.
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Christine G.
Rating: 4 out of 5
following a purchase from 05/08/2022
Good product. I have only used it once for a sprain, so I can't judge it further. I play sports, and the season is just starting, so I will be able to say more about this product. Delivery was fast, and the telephone service when I placed my order was very welcoming.
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Michelle L.
Rating: 4 out of 5
following a purchase from 29/07/2022
Not bad
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Maryse M.
Rating: 4 out of 5
following a purchase from 20/07/2022
Fast and effective.
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Marie-Ange G.
Rating: 3 out of 5
following a purchase from 20/07/2022
I have not used the product long enough to give an opinion or a rating.
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Response from Laboratoire PRONATUR
Thank you for your review, Marie-Ange! We strive to provide the best products and quality service to all our customers. We appreciate you taking the time to share your feedback, and we hope you find a product that meets your needs.
A
Aloyse H.
Rating: 4 out of 5
following a purchase from 13/07/2022
Muscle and joint gel that provides relief after a hike. A good product that I order regularly. I gave a tube to a friend who often uses it to soothe her knees after a day at work, and she likes this product! When placing your order, make sure the promo code is valid. I entered the code on my last order, but unfortunately I did not receive the free tube!
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Response from Laboratoire PRONATUR
Hello,
Thank you for sharing your experience. Please know that your satisfaction is our greatest reward.
Regarding the free tube, it does not appear on your delivery note. It is difficult to know in hindsight whether this was a data-entry error or a computer bug, but we are sorry about the problem. We are sending you one free of charge today. Kind regards.
F
Farid M.
Rating: 4 out of 5
following a purchase from 14/07/2022
Good website, responsive service, fast delivery.
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Michelle G.
Rating: 4 out of 5
following a purchase from 30/06/2022
Good gel, effective.
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Martine D.
Rating: 3 out of 5
following a purchase from 11/07/2022
I have only used one tube. I think you need to wait a little to see results, especially since I massage myself, so it is not always done properly.
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Response from Laboratoire PRONATUR
Thank you very much for your review, Martine. We appreciate your trust and loyalty to Laboratoire PRONATUR. We are sorry that your experience did not meet your expectations. We will do our best to improve our product and offer you a better experience on your next visit.
D
Dominique M.
Rating: 3 out of 5
following a purchase from 23/06/2022
The product did not convince me after several weeks of application...
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Response from Laboratoire PRONATUR
We are sorry to hear that our PRONATUR laboratory products do not meet your expectations. We do everything we can to improve our products and their quality to meet our customers' needs and expectations. If you would like more information about our products or a more detailed opinion, please do not hesitate to contact us. We are at your disposal.
B
Bernard N.
Rating: 4 out of 5
following a purchase from 10/07/2022
Great: There was an error with my order; return it and issue a refund immediately!
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Bruno O.
Rating: 4 out of 5
following a purchase from 05/07/2022
It is still a little too early to give you my opinion on your products: I have only been using your massage gel since July 2 and the "joint formula" for just a few days.
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Yvette A.
Rating: 4 out of 5
following a purchase from 04/07/2022
favorable
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Laurent B.
Rating: 4 out of 5
following a purchase from 01/07/2022
Great product, as described, with fast shipping.
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Sylvette L.
Rating: 4 out of 5
following a purchase from 28/06/2022
Order, delivery, and especially the products were perfect.
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Marinette L.
Rating: 4 out of 5
following a purchase from 29/06/2022
Very good products, both the gel and the capsules. I recommended them to my friends. Have a lovely evening. Mrs. Lannaud Marinette. Very satisfied!
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Maryse Z.
Rating: 4 out of 5
following a purchase from 29/06/2022
I have only just started using the product. It really does relieve me well. I’ll wait and see how it works over time, but it seems to be working well. I no longer have intense pain.
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Nadege L.
Rating: 4 out of 5
following a purchase from 16/06/2022
Very good product that really helps relieve pain and joint stiffness. I highly recommend it.
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Bernard M.
Rating: 4 out of 5
following a purchase from 07/06/2022
After a free product was forgotten, one quick phone call was all it took to fix the mistake within a few days. Excellent responsiveness.
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Sebert S.
Rating: 4 out of 5
following a purchase from 31/05/2022
Received very quickly and very happy
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Marie Paule V.
Rating: 4 out of 5
following a purchase from 01/06/2022
Parcel received within 48 hours. Good product.
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Monique R.
Rating: 4 out of 5
following a purchase from 21/05/2022
Very good product that helps reduce my knee pain. Thank you.
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Carole P.
Rating: 4 out of 5
following a purchase from 14/05/2022
Good product.
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Jeanpaul D.
Rating: 4 out of 5
following a purchase from 08/05/2022
It really relieves joint pain
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Nathalie B.
Rating: 4 out of 5
following a purchase from 27/04/2022
Good product (clay pot) and fast delivery.
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Chrystele C.
Rating: 4 out of 5
following a purchase from 24/04/2022
Easy ordering and fast delivery. I haven't tried the product yet. We'll see...
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Nicole V.
Rating: 3 out of 5
following a purchase from 24/04/2022
Not great.
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Response from Laboratoire PRONATUR
Thank you for your review, Nicole. We are constantly working to improve our website and welcome your feedback to help us do so.
D
Dominique N.
Rating: 4 out of 5
following a purchase from 23/04/2022
Fast delivery and good product quality.
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Gisele T.
Rating: 4 out of 5
following a purchase from 26/04/2022
This is the best cream I've ever used for my knees.
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