Very nice second-life product, but it has not only a few scratches as mentioned in the ad, but also stains and very marked areas. A bit disappointed though, as I'm a real fan of second life to rehabilitate objects and furniture.
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Isabelle L.
Rating: 3 out of 5
following a purchase from 13/11/2023
Order that tells me that the payment could not be finalized, so I start again. I received 1 parcel with two orders but I was charged twice for delivery.
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Response from lacorbeille.fr
Madame,
As the orders were placed several hours apart, we assumed that you wanted to order this item in duplicate. However, we have reimbursed you for one of the two shipments. Thank you for your purchase and for your confidence!
C
catherine B.
Rating: 3 out of 5
following a purchase from 18/10/2023
Good point: I received my order very quickly I have not yet opened the package because it is a birth kdo that I have not yet given. On the other hand, I had asked for a kdo package. With a little message that I could have written myself as it was handwritten on the package .... The paper used is kraft paper, ok perfect but the sticky paper used peels off everywhere. Well, that's a detail.
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Response from lacorbeille.fr
Thank you very much Catherine for your advice. In future, we'll put a little transparent tape under the colored tape to avoid this little inconvenience.
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Rymland M.
Rating: 2 out of 5
following a purchase from 01/05/2023
Not the right fasteners in the package for the shelves ordered. And no instructions. I can't install them
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Response from lacorbeille.fr
Hello,
We replied to your message the same day you contacted us and sent you the instructions. As we haven't heard from you since, we hope the problem has been resolved.
In any case, we remain at your disposal and ready to listen,
Yours sincerely
Fabien
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Werner W.
Rating: 3 out of 5
following a purchase from 10/02/2023
Fast delivery. High delivery costs to Germany. Complicated international payment.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
The cuckoo clock and the self-adhesive of the brand is not straight...
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Response from lacorbeille.fr
Hello, We are very sorry that you are disappointed by the Cuckoo clock that you received. We invite you to contact our customer service and send us photos if necessary. You can reach us by e-mail at [email protected]. Sincerely, Anne-Sophie
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2021
Bought a 2nd grade wine bottle holder (mentioned) but the fact that it's rusty should be mentioned... the 2nd grade could be a paint chip, a bad paint job... but rusty means old. I think it's not quite the same. This is only my opinion (it was to offer)
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Response from lacorbeille.fr
Hello, Thank you for your feedback. These bottle holders are indeed sold at 50% of their price because they have defects and this is well indicated. To avoid disappointment, we will however follow your recommendation and specify that the presence of rust spots is possible.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2021
Great!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
cool
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Acheteur vérifié
Rating: 3 out of 5
One of the items arrived damaged (lampshade offered). Too bad I had bought a while ago the great little lamp that needed a little lampshade refresh. My other purchases are great S.Cauty
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Acheteur vérifié
Rating: 2 out of 5
Delivery found in front of my door in the rain. No message or call from the delivery man, very disappointed. Review the delivery service.
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Acheteur vérifié
Rating: 2 out of 5
Ordered online on July 1st, finally delivered on the 29th after 5 failures (delivery in my absence on non-validated slots and cancellations at the last moment at the creneaux retained online and validated by the carrier. Package arrived damaged
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Response from lacorbeille.fr
Once again, we apologize for the difficulties you have encountered in the delivery of your order, unfortunately totally inherent to the carrier and we will contact you offline about the condition of the package upon receipt. Anne-Sophie
A
Acheteur vérifié
Rating: 1 out of 5
I am still waiting for an answer to validate my order ....
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Response from lacorbeille.fr
Hello, We answered your message of Sunday, June 16th the very next day at 9:34 am... I am sorry that you did not receive our message and I am sending it back to you immediately... Do not hesitate to call us if you still do not receive it, Sincerely, Anne-Sophie
A
Acheteur vérifié
Rating: 3 out of 5
The quality of the product is not so good. On the Internet the pictures are beautiful, but in reality the quality is not.
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Response from lacorbeille.fr
Sir, We are very sorry that you are disappointed with the order you received and remind you that you can always send it back to us for a refund. About the quality, you have chosen to order parts which are well indicated as being of 2nd choice and which benefit, for this reason of a discount of 70 on the price. Sincerely, Anne-Sophie
A
Acheteur vérifié
Rating: 2 out of 5
I am delighted with the product only I paid 6,90 of delivery by choosing a carrier so that I receive my parcel by the post office and when I write to the customer service nothing, no commercial gesture just an explanation as he finds it more practical for the small parcels whereas I could have paid less by choosing the post office
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Response from lacorbeille.fr
Madam, Whatever the carrier chosen, a home delivery is 6.90. In accordance with the conditions that we announce, your parcel was delivered in 48H and if we do indeed choose to send small parcels with the Post Office it is with the only aim of satisfying our customers because the deliveries with DPD can turn out sometimes more complicated. Sincerely.
A
Acheteur vérifié
Rating: 3 out of 5
Disappointed that one of the 2 mobiles ordered is not in its original packaging...
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Response from lacorbeille.fr
Hello, We are sorry that you are disappointed however, Flensted has several types of packaging and the two mobiles you received were both in their original packaging. You can always send us back the model you are not satisfied with and we will refund you. Sincerely, Anne-Sophie
A
Acheteur vérifié
Rating: 3 out of 5
Poor perceived quality.
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Acheteur vérifié
Rating: 3 out of 5
A little disappointed by the articles.
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Acheteur vérifié
Rating: 2 out of 5
Not received the right product
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Acheteur vérifié
Rating: 3 out of 5
delivery cancelled a first time without warning: half a day of waiting for nothing. Second delivery: 2 hours late, delivery made after several reminders to the deliveryman.
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Acheteur vérifié
Rating: 3 out of 5
The product seems to be of good quality, but in its description it is not marked that the bulb must be 5 cm in diameter maximum to enter in. Morality I was good to buy 2 bulbs.
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