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J
Rating: 5 out of 5
Very clear
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 357 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
very nice product delivered within the expected time
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S
Rating: 4 out of 5
Easy order, impeccable quality of the plates. I took advantage of Black Friday to acquire these accessories.
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V
Rating: 5 out of 5
Products conforming with a very nice discount during Black Friday.
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A
Rating: 5 out of 5
fast delivery and careful packaging, I highly recommend the Lagrange site, the premium waffle maker is an excellent item
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P
Rating: 4 out of 5
practical site
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A
Rating: 5 out of 5
Package received very quickly. Packaging a little damaged but without major issues. Thank you and see you soon
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N
Rating: 4 out of 5
I missed the Black Friday promo of €8 because on your site there was already a 20% discount on the purchased product and therefore I did not complete the Black Friday promo code
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B
Rating: 5 out of 5
The product received is indeed the one ordered
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H
Rating: 5 out of 5
Very good!
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M
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Good navigation
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F
Rating: 5 out of 5
Easy to use, good advice and especially easy recipes to make
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R
Rating: 5 out of 5
Top!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a nice day and see you soon at LAGRANGE Marie
L
Rating: 5 out of 5
I ordered a waffle maker, the product arrived with a broken part (probably a problem during transport). I contacted customer service who responded within the day. Waffle maker returned at Lagrange's expense and exchanged in record time, in less than a week the new waffle maker was at my home. Never encountered such a responsive and efficient customer service, Lagrange is certainly a top company. And the product is just perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback, we are sincerely delighted with your experience. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie
H
Rating: 5 out of 5
Very good transaction. )
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B
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Super well-made site, the package is tracked and delivery is very fast. I recommend
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie
P
Rating: 5 out of 5
Efficiency. Compliance. Speed
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O
Rating: 4 out of 5
good site
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H
Rating: 5 out of 5
Simple, fluid and clear website. We get the essential information quickly.
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Y
Rating: 5 out of 5
nothing to report
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J
Rating: 3 out of 5
Not all accessories are available
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C
Rating: 5 out of 5
Fast, well packaged, top-notch customer service. Bravo!
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M
Rating: 4 out of 5
Very good
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M
Rating: 5 out of 5
Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie
E
Rating: 5 out of 5
Nothing to complain about.
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C
Rating: 1 out of 5
The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.
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J
Rating: 5 out of 5
Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie
A
Rating: 5 out of 5
Everything went well, delivery was neat
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I
Rating: 5 out of 5
Effective tracking of spare parts
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D
Rating: 5 out of 5
Easy to find what suits us
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A
Rating: 1 out of 5
Very good site
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B
Rating: 4 out of 5
Product meets expectations but had to call customer service for updates on the order, so satisfaction is mixed
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J
Rating: 5 out of 5
Easy-to-use site with a great promotion for placing an order
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy to use for choosing the product and accessories
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J
Rating: 5 out of 5
Quality and service are top-notch
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J
Rating: 1 out of 5
Very long shipping times, next time I will order from AMAZON
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Response from LAGRANGE
Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.
A
Rating: 4 out of 5
Easy-to-access site, delivery in 10 days instead of the 5 days mentioned on the site.
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