Customer reviews of LAGRANGE

Great device but arrived with missing part

the ice cream maker is good, but too few recipes and quite unsuitable. no account on social networks to facilitate the handling of the machine. more visibility would be a good thing for customers

Hello, the plancha is very good, there are 2 screws for the lid that are problematic. I will send you separate photos to ask you to send me the parts again. Thank you.

I have not received my package. The post office is not responding. Procedure in progress

Order never received!

Received on time. The quality of the cover is however like the first one I bought, made of very thin fabric that wears out quickly. The first one is almost transparent after 4 years even though it has been stored away all winter.

Product conforms but delivery with complication.

The flavors are extremely too sweet

Fast delivery. Good quality.

The LAGRANGE product is impeccable, but the principle does not suit me: it is a very heavy, bulky device, and it does not make ice cream by itself. You then have to put it in the freezer. I wanted to make ice cream while camping, but that's not possible...

Beautiful quality.

Claim made on the Lagrange site on 04/07/2026. I have been using and appreciating your products for flavoring the yogurts I make for several months now. Initially through Mathon, I have been ordering directly from your website since March 2025. With each purchase, I order 7 boxes, one of each flavor. My last order made on 01/07 has just been delivered to me. Out of the 6 boxes - 1 has a minimum shelf life date of 27/07/2027 (Lemon) - 1 on 29/08/2027 (Strawberry) - 3 on 28/10/2027 (Coconut, Raspberry, Vanilla) - 1 on 28/11/2027 (Exotic fruits). This leaves time to start using them. However, the last box (Salted butter caramel) has a date of 28/07/2026, which means only 24 days to be used under the best conditions. I still have a few opened boxes from the previous order, which I must prioritize using, meaning that the Salted butter caramel box cannot be used under optimal conditions. Therefore, I kindly request an exchange for this box. PS: Please note for your information that only the box in question is from the old packaging (metal box).

Still not delivered after 15 days

A glass jar was broken during transport.

It is a gift that the person received well but has not yet used.

fast delivery but error on the received reference: 89001 instead of 89004

Delivery OK, device OK

I have received both flavors, except that one of them was not in the same format (old caramel flavor pot and a shorter date, only 2 months, while the new pots are over 6 months).

The ordered plates do not fit my waffle maker. I am returning them. A return slip has been sent to me. Thank you

It's a shame that it's impossible to register the purchase online for a 3rd year of warranty (payment amount refused!!!)

The Plancha 50 is a beautiful and sturdy device. It was delivered in a sturdy package. The ordered rolling table was not well packaged, the box was damaged, and I had to straighten and touch up elements of the table. I should have actually returned the latter with the carrier. They were responsible for the damage. But I am very satisfied with Lagrange otherwise.

From the order to the delivery, everything went well. I did not give 5 stars because the company LAGRANDGE could have made an effort regarding the number of recipes provided with the booklet (2).

the delivery with colissimo was long and unreliable

We used the device only once. The paint has already chipped a little on the edge of the device below the plates, but nothing serious.

The package is fragile and when there are delivery issues it arrives a bit dented. But the material inside is well packaged and fortunately intact.

Works very well and great lid storage

Quality products. First disappointing experience. A week went by before the actual shipment of the order, while the day after placing the order, it was indicated as shipped, handed over to the carrier. A follow-up email was necessary before the package was actually handed over to the carrier.

Excellent but lacks a stop/start switch and power cable poorly positioned... should be oriented towards the back.

For the barbecue, we give it a 5-star rating; however, there was a small issue with the delivery because the location where the package was supposed to be delivered was unavailable and we were given a new address and a new deadline. But overall, we are satisfied.

you offer different pizza cooking methods but how to do if you do not provide the different recipes; your booklet lacks recipes regarding all the cooking proposals

Not easy to find a time slot with Chronopost. They are often not available and with the holidays it becomes the height!

The product is supposed to be intended for yogurt makers "4596XX" (mine is a "459603") but it is too tall: the lid does not close, the "steam" effect does not work.

Very happy, works very well but arrived a bit damaged due to a transport problem I imagine, box a bit damaged

Very happy with the brand, just disappointed by the size of the donuts... they are way too small, they are just for making savory donuts for the appetizer. I will try them sweet.

After placing the order, I realized that the product did not match the super 2 waffle maker, the reference was stated further on so I returned the order.. but quite satisfied with Margaux's responsiveness, thank you to her

Satisfied with the purchased product, I regret however not being able to take advantage of your very large discount, just a few hours off!

Hello, A small downside: a black part, at the back of the waffle maker, is broken. I was surprised to see the wires when I turned the waffle maker over. I found the small piece in the packaging and glued it back. PS: maybe I can expect a commercial gesture from you...

The vanilla flavor is good

Regarding online purchase, packaging, and material, I have absolutely nothing to say. However, either the Lagrange site, or Colissimo, or possibly both, have been hacked because I received a very realistic spam during the estimated delivery period of the package.

I realize 3 days after buying on your site that on your Amazon store the complete device, that is to say with the waffle plates, croque-monsieur and panini, costs less than the model I bought on your site and that I have not managed to contact customer service! This is definitely the last time I buy from Lagrange.