The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
The product is good but the presentations on the sites are complex. It is difficult on the Lagrange site to know the color of the waffle maker. It is also difficult to choose the waffle and waffle model and the color. As a result, I wanted a gray model and received a beige-sand product. Hence my disappointment and dissatisfaction..
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry that the color does not suit you... I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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YVES J.
Rating: 4 out of 5
following a purchase from 20/11/2024
Delivery without problems. However, the winter garden raclette was more beautiful but the site did not specify if the top served as a hot plate. Too bad because in doubt I did not dare to choose this even more beautiful model!
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NICOLAS P.
Rating: 4 out of 5
following a purchase from 30/11/2024
Good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JACQUELINE M.
Rating: 4 out of 5
following a purchase from 27/11/2024
Very satisfied on all points.
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FREDERIC S.
Rating: 4 out of 5
following a purchase from 30/11/2024
Large capacity for 4 sandwiches and quick cooking.
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KEVIN V.
Rating: 1 out of 5
following a purchase from 29/11/2024
Package received in poor condition with impacts on the box.
The product is not even protected in the box, it looks like refurbished!
I preferred to order directly from the brand's site for more security, but apparently it's not better...
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ALAIN Q.
Rating: 4 out of 5
following a purchase from 29/11/2024
Product not yet tested which will be given as a Christmas gift.
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CECILE G.
Rating: 4 out of 5
following a purchase from 29/11/2024
Hello, I sent an email to Lagrange over a week ago, I have no response.
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JEAN LUC L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Material conforms and of quality.
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CHRISTOPHE P.
Rating: 4 out of 5
following a purchase from 29/11/2024
No issues ordering, delivery within the indicated time. It's a shame there wasn't an effort for a discount for Black Friday
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JEREMY M.
Rating: 4 out of 5
following a purchase from 18/11/2024
The only problem comes from Chronopost, which canceled the delivery more than once without any reason.
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JEAN-MARIE D.
Rating: 3 out of 5
following a purchase from 28/11/2024
I still haven't been able to retrieve my invoice on your site (process not clear for a novice) Can you send it to me by email Thank you
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JACQUES V.
Rating: 3 out of 5
following a purchase from 14/11/2024
Nothing to report.
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LUC B.
Rating: 4 out of 5
following a purchase from 27/11/2024
We are a bit disappointed with the pans sold as ceramic when they are painted white...
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Response from LAGRANGE
Hello, Our pans are made of aluminum with a ceramic coating. Therefore, there is no Teflon or paint. It is important to use wooden utensils to avoid damaging the ceramic coating. I remain at your disposal, Best regards, Marie
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JACKY C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Package damaged and waffle maker box also punctured. Since the delivery is in a parcel locker, it is not possible to make an immediate complaint.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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MARIE L.
Rating: 4 out of 5
following a purchase from 26/11/2024
Order received quickly. It's a gift, so the item hasn't been unpacked.
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SERGE F.
Rating: 1 out of 5
following a purchase from 14/11/2024
Still not delivered after several follow-ups.
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FRANCOISE C.
Rating: 4 out of 5
following a purchase from 24/11/2024
Good, on time and in order. Perfect package!
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JACKY C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Hello, the shipping box had a hole as well as the waffle maker box. The delivery being in a locker, impossible to make a complaint according to your criteria. Regards, Mr. Camus.
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NATHALIE M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Order a bit long but items conform to the description.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PIERRE-ANDRE C.
Rating: 4 out of 5
following a purchase from 13/11/2024
Not tested yet, but meets my expectations
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIE Q.
Rating: 4 out of 5
following a purchase from 30/10/2024
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FRANÇOIS F.
Rating: 4 out of 5
following a purchase from 25/10/2024
Sometimes difficult to find your way among the myriad of accessories.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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JEAN-MARC S.
Rating: 4 out of 5
following a purchase from 03/11/2024
I need more details on the dimensions of waffles depending on the plate set.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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JEAN-MARC S.
Rating: 4 out of 5
following a purchase from 22/10/2024
I am happy, a little extra for the waffle maker would be to indicate the dimensions of the waffles depending on which set of plates.
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Response from LAGRANGE
Hello, Thank you for your feedback. We take your comments into account to continuously improve. We wish you a great day! Marie
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CHRISTELLE B.
Rating: 1 out of 5
following a purchase from 29/10/2024
Not received and I sent an email to understand and no response to my question
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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PIERRE A.
Rating: 4 out of 5
following a purchase from 24/10/2024
Simple and practical navigation.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FLORENT G.
Rating: 3 out of 5
following a purchase from 14/10/2024
Missing the dimensions of the pans when we want to use them as replacements for Tefal ones. They are a bit larger but still fit in my stone grill/raclette.
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JACQUES G.
Rating: 4 out of 5
following a purchase from 11/10/2024
Delivery as described
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ANNICK S.
Rating: 2 out of 5
following a purchase from 11/10/2024
Despite the instructions in the manual, I did not receive the correct seal
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during the preparation of the order. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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STEPHANE J.
Rating: 4 out of 5
following a purchase from 12/10/2024
GOOD
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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GILLES C.
Rating: 4 out of 5
following a purchase from 21/10/2024
A fairly practical and intuitive site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ZULAKABEE E.
Rating: 4 out of 5
following a purchase from 12/10/2024
I only regret the lack of communication after the order was confirmed, no one replied to my email about the delivery time
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CATHERINE J.
Rating: 4 out of 5
following a purchase from 28/09/2024
Fairly easy
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CHRISTINE B.
Rating: 4 out of 5
following a purchase from 29/09/2024
The site is clear, easy to use
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CHRISTIANE T.
Rating: 4 out of 5
following a purchase from 30/09/2024
very good
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FREDERIQUE H.
Rating: 4 out of 5
following a purchase from 28/09/2024
I would have appreciated more clarity on the content of the box, for the plate and the recipe book
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LUDIVINE P.
Rating: 4 out of 5
following a purchase from 08/10/2024
clear and easy site
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EMMANUEL D.
Rating: 4 out of 5
following a purchase from 21/09/2024
Fast and efficient delivery.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAURENCE C.
Rating: 4 out of 5
following a purchase from 22/09/2024
It works correctly
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Response from LAGRANGE
Hello, Thank you for your positive feedback! We wish you a great day! Marie
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