Customer reviews of LAGRANGE

did not receive the order

Normal site but not exceptional.

The absence of an invoice explains the score of 3. It should be found in the emails.

Order placed on August 29th lost by the carrier, a second shipment made by Lagrange, never heard back except for the order tracking, on September 19th nothing, it's a pathetic tracking

20% discount a few days after my order, it's frustrating... if they had communicated about back-to-school offers I would have waited a bit.

The navigation and delivery of the product were correct. However, customer service did not respond favorably to my request to substitute the waffle plates that I absolutely do not need for wafer plates. I have 3 sets of new and unused waffle plates from the 3 purchases of this waffle maker.

Nothing to report.

Why not indicate on the product that these are half waffles and that for the croques it's the same thing. You need to order 2 croque monsieur plates, the neutral plates are useless, we already have them in the original product.

A bit expensive and no notice to indicate that the package has arrived at the pickup point

Well, I am very disappointed, as I mentioned yesterday in various email exchanges with Mrs. Ingrid from customer service whom I contacted following the recommendations of Mrs. Marie. I have received no response. As for the return of my waffle maker which was damaged due to transport, because the carriers are very rough, Mrs. Ingrid sent me the return label, but I want to be sure that she sends me a brand new one, not a refurbished one. I paid to get a brand new one and she has not responded to me and I still have not received the Bordeaux spreader that was not included in my package. I also reported this to Mrs. Ingrid, she told me she would take care of it immediately but I have not received anything yet. So please, can you tell me if I can really return my waffle maker which is damaged in the corner due to transport and that you send me a brand new one? That was my question yesterday and I did not get a response. Thank you very much. Have a nice day. Jacqueline Madar 06 52 20 85 07 and also in the pouch of the mini waffle makers and tarts, it was very very very damaged. There was a lot of dust whereas when I ordered the waffle picker from Amazon, the pouch was transparent, shiny, and clean, not like the one you sent me which contained the mini waffles and mini tarts. I reported that too, it’s still strange. Thank you for your response, I hope to get an answer today because yesterday I waited and got no response from Mrs. Ingrid. It was radio silence. Plus, I love your waffle maker, I only find it with you and my sister also loves it and I promised to buy her one for Christmas. So please make an effort.

Very disappointed with the services, item arrived damaged, not even a small apology from customer service, I was simply informed that the spatula rest which was shattered into pieces on the crepe maker upon opening the box will be sent to me hoping that this time there will be no issue. Replacement is one thing but I think at the very least, we should expect apologies in such cases, and not just hello what is your address?... This does not make me want to order again at all.

As much as I was very satisfied with the product (toaster), the customer service leaves much to be desired... A week after my order (paid), nothing, no shipment, no contacts, nothing... I send an email, and a lady responds to me saying this: "Part of the staff was on vacation, why, are you in a hurry, is it an emergency?" Response: No, not especially, but when my money was debited (instantly), I appreciate receiving quickly, or at least being kept informed. The lady seemed surprised...

Hello, I was very surprised to find that the burgundy spreading spoon was missing, it was not there I turned the boxes over and over and there was nothing and my invoice was not there either. A consultant replied to me by email saying that the invoice is on my account I found it, I did not know it was on my account and moreover the corner of the waffle maker is damaged due to transport. Ah I am really very very disappointed. Yet I love this waffle maker I already bought one from you a few years ago and now I bought another one I wanted a brand new one and it is damaged on the side due to transport I love this model so much and my sister, she loves it so much that I am going to give her the same one for Christmas from you. Well here is my opinion Jacqueline Madar, 06 52 20 85 07

Reactivity to my request. Just a small downside..the site did not indicate its closure in August. I learned this through an email after my order. Fortunately, I was able to request an express delivery as soon as it reopened which I received quickly.

Quality plates but a sheet with the donut dough recipe would have been welcome!

I just took possession of my order. Perfect packaging and fortunately... because the packages are transported and handled firmly! Items conform to the order, I am waiting to see how practical it is over a longer time

I bought my coffee maker under the Domedia brand (intermediary Intermarché and three musketeers) I had a hard time finding you to buy a suitable seller 🤪

point of improvement: Lagrange could improve the efficiency of its shipments, far too slow, inform its customers that the products will be delivered within such timeframes.

Simple

Disappointed with my order

Good

Very practical site, with a wide choice of items

Purchase of a refurbished product sold at half price. Aside from the absence of the ladle, everything seems like new (no dough, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults are very satisfied. At €55 I recommend especially with the 3-year warranty.

It would be nice to have more flavors for yogurt powders

Not enough navigated on the site. To see.

Glad to discover that Lagrange has implemented the refurbishment system.

Very good French quality

Correct site

Purchase of a refurbished product sold at half price. Apart from the absence of the ladle, everything seems like new (no chips, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults very satisfied. At €55 I highly recommend especially with the 3-year warranty.

Simple and clear navigation. However, the promotions are not very well understood

Fun site; I knew what I wanted so I found it easily.

Product matching the order, correct delivery time

Delivery was late. I did not receive my order on the expected date. Given the condition of the received package, you have shortcomings in packaging. Communication with your customer service was completely inappropriate, teach them to form sentences and respond to your customers' questions/requests.

No issues, can't wait to order more

the blender looks great and matches the description... but since despite our choice of 'express delivery' we received it 3 days late, we couldn't give it to its recipient... it's impossible to give a technical review on it before September now... and we are very disappointed with the delivery performance!

Practical

Well-made site

Very easy navigation on the site. Order tracking and delivery without any issues. We are informed throughout the package's journey. I appreciate this efficiency.

Site well adapted for navigation on a computer, less so on a smartphone

does not work on iPad