Customer reviews of LAGRANGE

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CHRISTIANE D.

Rating: 3 out of 5

Published on 01/01/2024 à 10h53 following a purchase from 30/11/2023

long wait for delivery obtained after complaint

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MARC C.

Rating: 4 out of 5

Published on 31/12/2023 à 15h21 following a purchase from 03/12/2023

Very satisfactory

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MICHÈLE K.

Rating: 3 out of 5

Published on 29/12/2023 à 14h19 following a purchase from 03/12/2023

The yogurt maker order arrived in poor condition, probably due to a transport issue. Customer service is very responsive, I am waiting for the replacement part. Hence only 3 stars

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CAMILLE W.

Rating: 2 out of 5

Published on 29/12/2023 à 11h36 following a purchase from 27/11/2023

Very long delivery and my package was open, cardboard torn. Not a good experience.

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Response from LAGRANGE Published on 27/11/2024

Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a nice day! Marie

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CARMEN H.

Rating: 4 out of 5

Published on 28/12/2023 à 14h33 following a purchase from 10/12/2023

The site is well built - you can easily find what you're looking for (products & info)

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SALIMA F.

Rating: 3 out of 5

Published on 28/12/2023 à 12h06 following a purchase from 15/12/2023

I ordered a Lagrange raclette machine via my company's site. The stone arrived broken. I then ordered a new stone but it arrived with a curious stain across the entire width of the stone, it looks like a manufacturing defect.

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Response from LAGRANGE Published on 03/01/2024

Hello, Thank you for your feedback, we are sincerely sorry for this inconvenience. I invite you to contact Ingrid who handles consumer services so she can find the best solution for you! [email protected] I remain at your disposal. Best regards, Marie

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JEAN-MICHEL S.

Rating: 3 out of 5

Published on 25/12/2023 à 17h44 following a purchase from 27/11/2023

Navigation OK

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Response from LAGRANGE Published on 27/11/2024

Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie

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SERGE P.

Rating: 1 out of 5

Published on 25/12/2023 à 15h15 following a purchase from 27/11/2023

Great quality

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BERNARD G.

Rating: 4 out of 5

Published on 24/12/2023 à 17h08 following a purchase from 09/12/2023

No problem with the site.

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FRÉDÉRIC G.

Rating: 3 out of 5

Published on 24/12/2023 à 13h20 following a purchase from 26/11/2023

Payment for home delivery, the delivery person didn't even bother to come and directly dropped the package at the post office. I want to point out that on the day of my so-called delivery, I was at home and my intercom rings directly on my mobile phone. No wonder the post office continues to decline with such poor service quality.

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NADIA D.

Rating: 4 out of 5

Published on 21/12/2023 à 14h13 following a purchase from 06/12/2023

DELIVERY A BIT LONG

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Response from LAGRANGE Published on 21/12/2023

Hello, Thank you very much for your message. Indeed, there were some delivery delays during the first week of December because we were victims of our success during Black Friday... We had to manage a high volume of orders. We are sincerely sorry. Have a nice day

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Florence C.

Rating: 4 out of 5

Published on 20/12/2023 à 12h18 following a purchase from 07/12/2023

Good product

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NICOLE B.

Rating: 4 out of 5

Published on 19/12/2023 à 20h17 following a purchase from 24/11/2023

Clear site, fast delivery

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Response from LAGRANGE Published on 27/11/2024

Hello, Thank you very much for your positive feedback! We wish you a great day! Marie

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Michel V.

Rating: 4 out of 5

Published on 19/12/2023 à 15h19 following a purchase from 23/11/2023

No problem but I am waiting for the refund

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CHRISTEL N.

Rating: 4 out of 5

Published on 19/12/2023 à 14h32 following a purchase from 05/12/2023

Too bad you don't deliver to Switzerland

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EDITH P.

Rating: 4 out of 5

Published on 19/12/2023 à 13h45 following a purchase from 12/12/2023

Order respected and speed of delivery

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Response from LAGRANGE Published on 21/12/2023

Hello, Thank you very much for your positive feedback! Have a nice day

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ANDY W.

Rating: 4 out of 5

Published on 19/12/2023 à 08h37 following a purchase from 25/11/2023

Nothing to report, to recommend

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Sebastien H.

Rating: 4 out of 5

Published on 18/12/2023 à 18h18 following a purchase from 24/11/2023

Easy order, impeccable quality of the plates. I took advantage of Black Friday to acquire these accessories.

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PASCAL S.

Rating: 4 out of 5

Published on 18/12/2023 à 17h00 following a purchase from 27/11/2023

practical site

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NELLY L.

Rating: 4 out of 5

Published on 18/12/2023 à 13h07 following a purchase from 24/11/2023

I missed the Black Friday promo of €8 because on your site there was already a 20% discount on the purchased product and therefore I did not complete the Black Friday promo code

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OLIVIER M.

Rating: 4 out of 5

Published on 17/12/2023 à 14h55 following a purchase from 27/11/2023

good site

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JACKY P.

Rating: 3 out of 5

Published on 17/12/2023 à 12h47 following a purchase from 28/11/2023

Not all accessories are available

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MARIE-ODILE D.

Rating: 4 out of 5

Published on 16/12/2023 à 14h24 following a purchase from 24/11/2023

Very good

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CHAKER B.

Rating: 1 out of 5

Published on 16/12/2023 à 11h41 following a purchase from 24/11/2023

The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.

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ANITA B.

Rating: 1 out of 5

Published on 14/12/2023 à 19h15 following a purchase from 25/11/2023

Very good site

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BERNARD G.

Rating: 4 out of 5

Published on 14/12/2023 à 15h12 following a purchase from 21/11/2023

Product meets expectations but had to call customer service for updates on the order, so satisfaction is mixed

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JACQUES G.

Rating: 1 out of 5

Published on 14/12/2023 à 11h22 following a purchase from 27/11/2023

Very long shipping times, next time I will order from AMAZON

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.

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ALAIN M.

Rating: 4 out of 5

Published on 14/12/2023 à 11h20 following a purchase from 27/11/2023

Easy-to-access site, delivery in 10 days instead of the 5 days mentioned on the site.

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FRANCOISE L.

Rating: 3 out of 5

Published on 14/12/2023 à 10h29 following a purchase from 19/11/2023

Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.

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PHILIPPE A.

Rating: 4 out of 5

Published on 13/12/2023 à 15h31 following a purchase from 26/11/2023

Sometimes bugs with older versions of Safari (Apple): impossible to close the foreground window

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you for your comment. We are indeed experiencing some display issues with Safari, our teams are mobilized to find the appropriate solution. Thank you again for your order. The Lagrange team.

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AMÉLIE F.

Rating: 2 out of 5

Published on 13/12/2023 à 15h18 following a purchase from 26/11/2023

Product received with more than 2 weeks delay....

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Response from LAGRANGE Published on 13/12/2023

Hello, We were indeed victims of our success during Black Friday, which is why delivery times were longer than usual. Please know that all the staff of our SME have been mobilized to ship orders as quickly as possible. We sincerely apologize for this setback and hope you will be fully satisfied with your order. The Lagrange team.

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Francoise V.

Rating: 3 out of 5

Published on 13/12/2023 à 14h21 following a purchase from 25/11/2023

Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...

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BÉATRICE B.

Rating: 2 out of 5

Published on 13/12/2023 à 13h59 following a purchase from 24/11/2023

It is not easy to find the references of the pans corresponding to the raclette machine.

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BRUNO G.

Rating: 1 out of 5

Published on 12/12/2023 à 14h58 following a purchase from 26/11/2023

Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response

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Response from LAGRANGE Published on 13/12/2023

Hello, We are sincerely sorry for this inconvenience. I have informed Ingrid from customer service about the problem you are experiencing, so she can find the best solution for you. Best regards, Marie

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YVES B.

Rating: 3 out of 5

Published on 12/12/2023 à 14h30 following a purchase from 26/11/2023

Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order

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BERNARD P.

Rating: 1 out of 5

Published on 11/12/2023 à 11h30 following a purchase from 25/11/2023

discrepancy between the information on the homepage of the site and the reality of an order

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Response from LAGRANGE Published on 11/12/2023

Hello, We are sincerely sorry that your experience was not positive. The Lagrange team.

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CECILE D.

Rating: 3 out of 5

Published on 11/12/2023 à 11h11 following a purchase from 25/11/2023

10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China

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Response from LAGRANGE Published on 11/12/2023

Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.

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ANITA B.

Rating: 4 out of 5

Published on 10/12/2023 à 12h06 following a purchase from 25/11/2023

Very good site and order arrived within the stated deadlines.

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Response from LAGRANGE Published on 13/12/2023

Hello, Thank you very much for your positive feedback. Best regards, Marie

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BENJAMIN R.

Rating: 3 out of 5

Published on 10/12/2023 à 10h24 following a purchase from 24/11/2023

Ergonomic site, secure purchase and clear and regular notifications to follow the steps of the transaction. However, the delivery service leaves much to be desired: not delivered to the chosen relay point but to a different location, on the opposite side of the city, while 50 other closer points were available.

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Response from LAGRANGE Published on 11/12/2023

Hello, Thank you for your comment. Unfortunately, the decision to reassign your package to another pickup point is beyond our control. This decision is made by the carrier when the initially selected pickup point is overloaded. However, we hope that you will be fully satisfied with our products. The Lagrange team.

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RÉGIS D.

Rating: 3 out of 5

Published on 08/12/2023 à 09h14 following a purchase from 11/11/2023

Difficult site to visit, not very clear / poor navigation

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Response from LAGRANGE Published on 14/12/2023

Hello, Thank you for your comment. We are actively working to improve the customer experience on our site. We hope that you will still be satisfied with our products. The Lagrange team.