The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
The website provides the expected services. The preparation time for the shipment seemed unusually long. (About 4 working days if I remember correctly) (the delivery then took place within a normal timeframe)
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Jean Pierre G.
Rating: 4 out of 5
following a purchase from 24/11/2023
No delivery problem
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DENIS H.
Rating: 4 out of 5
following a purchase from 23/11/2023
Easy to use
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MARION R.
Rating: 4 out of 5
following a purchase from 22/11/2023
the site is easy to use
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Philippe R.
Rating: 4 out of 5
following a purchase from 23/11/2023
I check 4 stars and it systematically shows 5. I do not agree
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FRANCOIS B.
Rating: 3 out of 5
following a purchase from 14/11/2023
Insufficient packaging, internal box damaged. Not a big deal since it's not for a gift, but it could have been...
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Response from LAGRANGE
Hello, please excuse us for this inconvenience. We sincerely hope that you will like the product. Have a nice day!
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NOEMIE P.
Rating: 1 out of 5
following a purchase from 10/11/2023
Deplorable service. Received the wrong plates after 2 reminders from me for non-receipt of my order after more than 2 weeks. Apparently, the references for my machine are no longer available, but I am sent plates that are therefore wrong, not very fine. To finally be told: "but we did not have your machine references", while a photo of my machine's references was sent in my reminder email. So far, no solution has been found, meaning a refund.
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Response from LAGRANGE
Hello, please excuse us for this inconvenience, there must have been a misunderstanding... You can send an email to [email protected], Ingrid will respond to find the best solution for you. We are, once again, sorry. Best regards
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ISABELLE R.
Rating: 4 out of 5
following a purchase from 13/11/2023
Good no problems nothing to report
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PHILIPPE B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Reliable site, fast delivery
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MARTINE C.
Rating: 4 out of 5
following a purchase from 10/11/2023
User-friendly site, facilitates orders
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ERIC M.
Rating: 1 out of 5
following a purchase from 16/11/2023
I am disappointed with the purchase conditions of my device because a week later I receive a promo code and I could have benefited from a discount of €52 on my purchase which is not negligible. I am waiting for a response from customer service and I hope that it will go in my favor
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Response from LAGRANGE
Hello, please contact Ingrid at [email protected]. Ingrid will respond to you as soon as possible to find you the best solution. Best regards, Marie
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MURIELLE K.
Rating: 4 out of 5
following a purchase from 18/11/2023
The site is quite pleasant and it is easy enough to find the product you are looking for..
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CARINE A.
Rating: 4 out of 5
following a purchase from 17/11/2023
no comments
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SYLVIANE B.
Rating: 4 out of 5
following a purchase from 03/11/2023
Cardboard packaging arrived damaged
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JEAN-PAUL P.
Rating: 4 out of 5
following a purchase from 20/11/2023
High quality products, a bit expensive, impeccable delivery.
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CLAUDE M.
Rating: 4 out of 5
following a purchase from 10/11/2023
Good service, except for the delivery location which was changed without giving me a reason.
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JOEL V.
Rating: 1 out of 5
following a purchase from 30/10/2023
The product capacity announced on your site does not match what I received.
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Response from LAGRANGE
Hello, As indicated on the product sheet of this item in the 'characteristics' tab: the net weight is 425 grams (500g with packaging). Can you tell us where you got this information? The Lagrange team.
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NOLWENN G.
Rating: 3 out of 5
following a purchase from 28/10/2023
Very nice product I was unlucky with two ordered devices one was broken and the other a bowl was damaged. Very good responsiveness from customer service but it would be good if the products were well checked before shipping and the packaging lacks protection.
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CAROLE H.
Rating: 3 out of 5
following a purchase from 13/11/2023
The product has not yet been tested.
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Response from LAGRANGE
Thank you for your order. We hope you will like the product. Have a nice day!
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CLAIRE M.
Rating: 4 out of 5
following a purchase from 13/11/2023
Very good! Just a shame to pay as much in shipping fees as for the product. Open delivery to a pickup point?
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NOËLLE C.
Rating: 2 out of 5
following a purchase from 08/11/2023
Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...
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Response from LAGRANGE
Hello, We are very sincerely sorry for this inconvenience. Can you send an email with photos to Ingrid who handles customer service at [email protected]? She will try to respond to you as soon as possible to find the best solution for you. We wish you a nice day! The LAGRANGE team
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NICOLE F.
Rating: 3 out of 5
following a purchase from 24/10/2023
Hello, Despite the oil put on the plates, the waffle batter stuck? Best regards.
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VERONIQUE S.
Rating: 4 out of 5
following a purchase from 02/11/2023
Good overall product, a bit expensive as you need a lot of it.
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PHILIPPE B.
Rating: 4 out of 5
following a purchase from 01/11/2023
Relatively user-friendly site, products conform to descriptions and photos.
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Response from LAGRANGE
Hello, Thank you very much for this positive feedback. We wish you a nice day! The LAGRANGE team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2023
Problem encountered with a product whose box was empty as well as a cardboard package (sending a replacement product) whose edge was completely torn and was reinforced by the post. Mechanical accident or malicious opening? Attention to logistics.
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Lucie S.
Rating: 4 out of 5
following a purchase from 28/10/2023
Very easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2023
nothing to report - perfect
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SIMON-ADAM P.
Rating: 1 out of 5
following a purchase from 30/10/2023
Order not received and Lagrange does nothing but copy/paste the status in preparation from the post as if I were an idiot... Maybe they will realize there is a problem when they see they are asking for my opinion on an order not received and indicated as in preparation for delivery for several days....
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FRANCOISE G.
Rating: 4 out of 5
following a purchase from 26/10/2023
Delivery a bit long if you need the material!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
Good product, correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2023
Impeccable delivery, fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2023
Clear and simple site. Good order processing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2023
Fast shipping, but the box was open (???). Apparently, the tape used by the shipping service was not wide enough or there was a problem with the carrier. Everything arrived well, but this is quite disconcerting, a subject to check with Lagrange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
I found what I wanted, too bad there aren't more flavor choices. Otherwise, I recommend, great taste but a bit long delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
Very practical.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Delivery arrived after 3 weeks.
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Response from LAGRANGE
Hello, Thank you for your comment. We are sincerely sorry that your order took 3 weeks to be delivered to you. We shipped your package on 26/09, the day after your order. However, it seems that there were several technical incidents during transport by Colissimo, which is why it was returned to us before we could reship it to you. Despite this delay, we hope that your Lagrange products will bring you complete satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2023
quick and efficient delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Well-designed and intuitive site.
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