Customer reviews of LAGRANGE

9,6 /10

Based on 6 348 published reviews

5 5 556 88% 4 476 7% 3 151 2% 2 61 1% 1 104 2%

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 03/11/2023 à 10h07 following a purchase from 11/10/2023

Good product, correct

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Acheteur Vérifié

Published on 01/11/2023 à 11h57 following a purchase from 22/10/2023

Impeccable delivery, fast.

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Acheteur Vérifié

Published on 31/10/2023 à 18h34 following a purchase from 21/10/2023

Clear and simple site. Good order processing.

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Acheteur Vérifié

Published on 25/10/2023 à 13h02 following a purchase from 14/10/2023

Fast shipping, but the box was open (???). Apparently, the tape used by the shipping service was not wide enough or there was a problem with the carrier. Everything arrived well, but this is quite disconcerting, a subject to check with Lagrange.

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Acheteur Vérifié

Published on 23/10/2023 à 20h52 following a purchase from 11/10/2023

I found what I wanted, too bad there aren't more flavor choices. Otherwise, I recommend, great taste but a bit long delivery.

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Acheteur Vérifié

Published on 23/10/2023 à 17h20 following a purchase from 11/10/2023

Very practical.

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Acheteur Vérifié

Published on 19/10/2023 à 22h49 following a purchase from 25/09/2023

Delivery arrived after 3 weeks.

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Response from LAGRANGE Published on 20/10/2023

Hello, Thank you for your comment. We are sincerely sorry that your order took 3 weeks to be delivered to you. We shipped your package on 26/09, the day after your order. However, it seems that there were several technical incidents during transport by Colissimo, which is why it was returned to us before we could reship it to you. Despite this delay, we hope that your Lagrange products will bring you complete satisfaction. The Lagrange team.

Acheteur Vérifié

Published on 15/10/2023 à 22h29 following a purchase from 07/10/2023

quick and efficient delivery

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Acheteur Vérifié

Published on 12/10/2023 à 13h50 following a purchase from 22/09/2023

Good

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Acheteur Vérifié

Published on 12/10/2023 à 13h12 following a purchase from 05/10/2023

Well-designed and intuitive site.

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Acheteur Vérifié

Published on 11/10/2023 à 15h29 following a purchase from 30/09/2023

Accessory too expensive

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Acheteur Vérifié

Published on 09/10/2023 à 08h53 following a purchase from 16/09/2023

Very satisfied with the product but not with the packaging for delivery. The box was torn on one side and was reinforced by the post. Heavy devices need to be secured for shipping. Fortunately, the waffle maker was not damaged.

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Response from LAGRANGE Published on 09/10/2023

Hello, thank you for your feedback. We are sincerely sorry if the box received was damaged, we will pass this information to our customer service. We remain at your disposal. Best regards, The LAGRANGE team

Acheteur Vérifié

Published on 08/10/2023 à 13h16 following a purchase from 24/09/2023

Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived

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Response from LAGRANGE Published on 09/10/2023

Hello, we are sorry that your experience was not positive. Your new product will be shipped to you tomorrow morning. Best regards, The LAGRANGE team

Acheteur Vérifié

Published on 30/09/2023 à 21h25 following a purchase from 09/09/2023

Easy to use

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Acheteur Vérifié

Published on 27/09/2023 à 14h18 following a purchase from 17/09/2023

Delivery scheduled for Friday, received the following Monday. Order remained blocked at the post office

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Acheteur Vérifié

Published on 18/09/2023 à 15h49 following a purchase from 09/09/2023

Easy online order
Easy delivery pickup
Average quality product

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Acheteur Vérifié

Published on 16/09/2023 à 09h53 following a purchase from 20/08/2023

A slightly more detailed description would be perfect. Top customer service. But the best would be not to have to deal with customer service.

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Acheteur Vérifié

Published on 13/09/2023 à 20h22 following a purchase from 03/09/2023

The order is simple and the delivery is fast

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Acheteur Vérifié

Published on 13/09/2023 à 18h02 following a purchase from 03/09/2023

The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it

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Acheteur Vérifié

Published on 12/09/2023 à 07h55 following a purchase from 01/09/2023

fast shipping and well packaged

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Acheteur Vérifié

Published on 11/09/2023 à 18h01 following a purchase from 12/08/2023

Ease of finding spare parts, delivery within the announced deadlines.
One complaint: the ordered seals could have fit in a small padded envelope, but they were shipped in a box that was far too large for the contents. That's why I only give 4 stars.

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Acheteur Vérifié

Published on 10/09/2023 à 17h58 following a purchase from 04/08/2023

Good

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Response from LAGRANGE Published on 11/09/2023

Hello, Thank you for your feedback. See you soon! The Lagrange team

Acheteur Vérifié

Published on 09/09/2023 à 13h46 following a purchase from 04/08/2023

Very practical site, good idea to have a discount during the team's vacation

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Acheteur Vérifié

Published on 03/09/2023 à 21h46 following a purchase from 17/08/2023

Shipping delays are too long...

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Response from LAGRANGE Published on 04/09/2023

Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.

Acheteur Vérifié

Published on 03/09/2023 à 16h06 following a purchase from 18/08/2023

Well-constructed site. I had difficulty finding the accessories page.

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Acheteur Vérifié

Published on 31/08/2023 à 09h27 following a purchase from 06/07/2023

Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful

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Response from LAGRANGE Published on 31/08/2023

Hello, We are sorry to hear that your shopping experience on our site did not meet your expectations. Our company was completely closed from July 30 to August 20, 2023, which is why we received your item late, and the refund was also triggered late. The Lagrange team.

Acheteur Vérifié

Published on 31/08/2023 à 08h56 following a purchase from 15/08/2023

Everything went very well.

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Acheteur Vérifié

Published on 14/08/2023 à 16h16 following a purchase from 26/07/2023

Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.

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Response from LAGRANGE Published on 05/09/2023

Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.

Acheteur Vérifié

Published on 13/08/2023 à 18h02 following a purchase from 25/07/2023

I have no opinion on the subject

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Response from LAGRANGE Published on 31/08/2023

Hello, Thank you for your comment.

Acheteur Vérifié

Published on 10/08/2023 à 14h17 following a purchase from 21/07/2023

Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.

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Acheteur Vérifié

Published on 08/08/2023 à 08h34 following a purchase from 19/07/2023

Navigation and search quite easy on the site. Very satisfied with the quick dispatch of the product in very good condition upon arrival.

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Acheteur Vérifié

Published on 07/08/2023 à 14h13 following a purchase from 22/07/2023

The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.

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Acheteur Vérifié

Published on 01/08/2023 à 07h24 following a purchase from 21/07/2023

very clear and easy to use site

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Acheteur Vérifié

Published on 31/07/2023 à 16h41 following a purchase from 21/07/2023

There was a problem after my payment, the item was still in the cart. I tried again and ended up with 2 charges on my account. Fortunately, you noticed and I was refunded for the 2nd payment.

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Acheteur Vérifié

Published on 28/07/2023 à 11h45 following a purchase from 07/07/2023

Order processed quickly, excellent delivery tracking.
The only downside, the site works poorly with my iPad.

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Acheteur Vérifié

Published on 27/07/2023 à 14h20 following a purchase from 06/07/2023

Nothing to complain about the site, very well done.

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Acheteur Vérifié

Published on 24/07/2023 à 17h33 following a purchase from 13/07/2023

Did not fit, too small

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Response from LAGRANGE Published on 31/08/2023

Good morning, We are sorry to hear that. Do not hesitate to contact our Customer Service here: [email protected] in order to find a solution. Lagrange team.

Acheteur Vérifié

Published on 24/07/2023 à 14h02 following a purchase from 05/07/2023

Good product ordered for my mom for her yogurt maker but product too expensive for my taste

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Acheteur Vérifié

Published on 23/07/2023 à 18h18 following a purchase from 02/07/2023

clear site

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Acheteur Vérifié

Published on 07/07/2023 à 10h40 following a purchase from 16/06/2023

Easy and clear navigation, but not very satisfied with the product, namely the plancha.

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