The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.
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Response from LAGRANGE
Hello, We are sorry to hear that you encountered a problem with the delivery of your device. Please feel free to contact our consumer service at [email protected] to provide us with more information about the issue so that we can find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
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Response from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
Nothing to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2023
Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. We did not find any message from you in our database, but we have just forwarded your request to our consumer service so that a response can be provided to you as soon as possible. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2023
No issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
Poorly designed site, difficult to find products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2023
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Nice quality, made in France, 3-year guarantee
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2023
complete technical description easy to order. For me, I missed customer reviews on the ordered item and their feedback regarding its use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2023
Order received quickly
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Response from LAGRANGE
Hello, Thank you for your comment. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
Good fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
Small details to correct from navigation on iPad, the menu stays open
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2023
Correct site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2023
No particular problem. Fast shipping and well packaged.5
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2023
4/5 good product I knew your brand, I already own a raclette machine
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Response from LAGRANGE
Hello, Thank you for your trust and see you soon!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2023
of course all along the line
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
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Response from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2023
Hello corresponds very well to what I want at a reasonable price
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.
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Response from LAGRANGE
Hello and thank you for this comment. We are sorry to hear that your experience on our site did not go as you wished. However, once the package is handed over to our carrier (Colissimo in your case), we can no longer act on its delivery. Regarding your exchanges with our consumer service, we will investigate to better understand the malfunction and find solutions to improve our quality of service. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Quality products (I have a waffle maker and a yogurt maker)
However, customer service is impossible to reach by phone and it's a premium rate number: you wait, you pay and it keeps ringing busy. It's very unpleasant and gives a bad image of the brand... Regrettable....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2023
It's a shame that delivery cannot be made to a pickup point, which increases costs and requires someone to stay at home for a day, as the delivery time is not known.
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Response from LAGRANGE
Hello, Thank you for your feedback. Colissimo delivery to a pickup point is indeed offered on our site, it is actually the most affordable delivery method. Regarding the delivery time, we unfortunately cannot indicate it as it entirely depends on our carrier. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2023
Improve packaging to avoid the arrival of dented boxes
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Response from LAGRANGE
Hello, Thank you for your comment. We will forward it to the relevant teams to ensure necessary actions are taken. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
Easy to navigate site. Delivery timeframe a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
I regret not being notified of the arrival of my order. It's a shame that the product was sold with aluminum plates
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Response from LAGRANGE
Hello, Thank you for your comment. The delivery notification of your order is carried out by our carrier, we will inform them of this incident so that corrective actions can be taken. Regarding your product, you purchased non-stick plates for Super 2 on our site. Perhaps you are referring to the waffle maker originally purchased from one of our distributors? If so, we can only encourage you to contact the customer service of that point of sale to report the error. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Too bad there is no response to emails for information requests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
I found what I was looking for
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)
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Response from LAGRANGE
Hello, We are sorry to hear that your device was delivered damaged. We invite you to contact our consumer service at [email protected], attaching photos and your order reference. Our advisors will do their best to find a solution to your issue. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
Very professional, as the stone arrived broken despite very careful packaging, but the replacement of the stone was very quick.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Good, no problems, fast delivery and in accordance with the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2023
False advertising.
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Response from LAGRANGE
Hello, It is true that the description of the device you purchased included an error, we corrected it as soon as we received your comment. We apologize for this oversight on our part. Our consumer service will contact you to find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
No worries about the site and navigation, except for the proposed recipes which, for some, have certainly never been tested by the authors!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2023
I struggled a bit to find the grill that matched the device I had just bought in the store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Rasign
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
difficult to find the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
I bought a yogurt maker lid, mine was broken for now it's fine but the last one I ordered was of poor quality it broke quickly to see in time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
The obligation to communicate by email is not easy for elderly people like my in-laws, and that's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Easy and quick, the price of the spare part is reasonable. 4 out of 5 because I received the kettle filter in a medium-sized box that could have been packaged in an envelope to be more economical and ecological.
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