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A
Rating: 4 out of 5
Very professional, as the stone arrived broken despite very careful packaging, but the replacement of the stone was very quick.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 348 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Good, no problems, fast delivery and in accordance with the order.
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A
Rating: 1 out of 5
False advertising.
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Response from LAGRANGE
Hello, It is true that the description of the device you purchased included an error, we corrected it as soon as we received your comment. We apologize for this oversight on our part. Our consumer service will contact you to find a solution. The Lagrange team.
A
Rating: 4 out of 5
No worries about the site and navigation, except for the proposed recipes which, for some, have certainly never been tested by the authors!
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A
Rating: 3 out of 5
I struggled a bit to find the grill that matched the device I had just bought in the store
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A
Rating: 4 out of 5
Rasign
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A
Rating: 4 out of 5
difficult to find the product
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A
Rating: 4 out of 5
I bought a yogurt maker lid, mine was broken for now it's fine but the last one I ordered was of poor quality it broke quickly to see in time
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A
Rating: 4 out of 5
The obligation to communicate by email is not easy for elderly people like my in-laws, and that's a shame.
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A
Rating: 4 out of 5
Easy and quick, the price of the spare part is reasonable. 4 out of 5 because I received the kettle filter in a medium-sized box that could have been packaged in an envelope to be more economical and ecological.
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A
Rating: 4 out of 5
No problem with the site, easy to navigate. Small downside regarding the delivery by Colissimo, order stuck for several days on their site to be delivered late to another address.
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A
Rating: 4 out of 5
Site okay.
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A
Rating: 2 out of 5
On the site, it proposes 2 plates in the video but we only receive the large one, so I returned the item!
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A
Rating: 4 out of 5
The site is well designed, navigation is simple.
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A
Rating: 3 out of 5
I don't remember the exact amount, but about a dozen euros for 2 glass jars and a lid plus shipping is still very expensive.
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A
Rating: 1 out of 5
Product does not match our blender
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A
Rating: 2 out of 5
No spare parts for the raclette machine Pierre Élégance purchased about ten years ago
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A
Rating: 3 out of 5
Not even a recipe for fresh cheese with the quantity of ingredients for 1.5 liters of milk!
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A
Rating: 4 out of 5
Accessible site and easy order
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A
Rating: 4 out of 5
The plug I bought works but there was no manual, huge packaging for a simple plug that could have fit in a small bubble envelope and shipping costs as high as the price of the item! Anyway, happy but could do better
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A
Rating: 1 out of 5
No review
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Response from LAGRANGE
Hello, Thank you for your comment.
A
Rating: 2 out of 5
Disappointed, the prices offered on the brand's site are higher than those offered on other sites.
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Response from LAGRANGE
Hello, Thank you for your comment. Our products are offered on our site at the indicative price that we also recommend to our distributors. However, it is possible that they implement more interesting occasional offers that are not under our control.
A
Rating: 4 out of 5
Well, no problems to report.
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A
Rating: 4 out of 5
After 2 uses, the mixing bowl cracked. It had to be replaced.
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A
Rating: 4 out of 5
What we are entitled to expect from a large company:
- quality of products
- respect for commitments
- respect for the customer
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- quality of products
- respect for commitments
- respect for the customer
A
Rating: 4 out of 5
Fast and efficient!
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A
Rating: 4 out of 5
This is my 3rd purchase and I am very satisfied with the products from the French brand. The site is easy to navigate. However, I had to pay €5 for delivery for my item that cost €49.90, even though I had free delivery for purchases over €50. I would have appreciated a commercial gesture.
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A
Rating: 1 out of 5
Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!
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A
Rating: 4 out of 5
Clear site, easy to find the product searched. Delivery conforms to the order, important point. For now, the device works well.
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A
Rating: 4 out of 5
....
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A
Rating: 4 out of 5
Hello, the site is good. I found my waffle maker that I couldn't find in stores. Thank you. However, it's a shame to pay shipping fees even for a pickup point.
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A
Rating: 3 out of 5
Very good
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Response from LAGRANGE
Hello, Thank you for this comment. We hope your Lagrange appliance will bring you complete satisfaction.
A
Rating: 3 out of 5
Impossible to order at a pickup point, the choice of pickup points does not display when making this choice.
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Response from LAGRANGE
Hello, Thank you for your comment. It is indeed abnormal that delivery to a pickup point is not functional. We will proceed with a verification and the necessary corrections. We apologize for the inconvenience caused. The Lagrange team.
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The site itself is quite well done, easy navigation, complete site, product descriptions are quite detailed. I just have a small reservation about the choice of products, with packages that I do not understand, like the entry-level waffle maker with heart-shaped plates, while I imagine that if we want the entry-level, we prefer to have standard plates. But it is surely a way to encourage buying additional accessories... I also do not understand the impossibility of choosing the color. For example, we have the Premium Waffle in champagne color with one plate, but if we want the blue one, then it necessarily comes with 3 plates!?! I do not like this logic at all.
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A
Rating: 4 out of 5
easy search. good site
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A
Rating: 4 out of 5
Delay in shipping due to the overload of orders during this holiday season
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A
Rating: 1 out of 5
Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.
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Response from LAGRANGE
Hello, We are sorry to hear that your product arrived damaged. Our consumer service apparently did not receive your emails, but we have forwarded your contact details to them so that you can be contacted as soon as possible and a solution can be found for you. The Lagrange team.
A
Rating: 3 out of 5
Indicate that the 7 mini-crêpes plate is delivered with 7 spatulas, this will prevent others from having to buy spatulas additionally
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Rating: 4 out of 5
Nothing to report.
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