The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Package received in good condition, nothing to complain about.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2022
For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the product purchased on our site does not meet your expectations. Our customer service received your request this morning and will get back to you as soon as possible to find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Put even more emphasis on quality, the choice of materials
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2022
Correct products but significant price increase recently
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
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Response from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
Very easy to navigate site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Navigation on the site is very simple.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Easy to use. Lacks a bit of photos of the items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Site very easy to understand. The products I wanted were easy to find.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
for the kettle I bought, there is missing important information on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2022
Incomplete description
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Response from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Had no problem ordering, as far as I remember
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2022
Readable practical
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are delighted to see that you found what you were looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2022
No particular issues
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are glad to see that you found what you were looking for.
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