LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
It's a shame that the product is made in China (PRC)
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Response from LAGRANGE
Hello,
Thank you for your feedback. We completely understand your comment regarding manufacturing in China. For some devices, production abroad is unfortunately necessary, particularly for cost and availability reasons of technical components.
However, at Lagrange, all stages of development, design, testing, and quality control are carried out here in France. This allows us to ensure that each product meets our standards of performance and durability, and to continue supporting innovation and French expertise.
We wish you an excellent day.
The Lagrange team
O
Olivier M.
Rating: 4 out of 5
following a purchase from 16/12/2025
One nuance: there is a bit too much sugar in the flavors.
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Annette J.
Rating: 1 out of 5
following a purchase from 14/12/2025
Timely delivery and great design. Very good result and flawless function. In particular, the ceramic pans are super. Unfortunately, one of the plastic nipples for holding the top glass plate broke.
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Genevieve D.
Rating: 2 out of 5
following a purchase from 01/12/2025
The waffle maker was well packaged, in a box with polystyrene blocks. However, there was nothing between the plates of the waffle maker or the 2 additional plates to protect them from rubbing against each other during transport. Thus, there are scratches on some of the 3 sets of plates ordered. Could you tell me if you can proceed with an exchange of the damaged plates? Thank you.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for these scratches and invite you to contact our after-sales service so that we can arrange an exchange of the damaged plates.
We wish you a very nice day.
The Lagrange team
F
Fahima O.
Rating: 4 out of 5
following a purchase from 12/12/2025
The device is great but for waffles, on one side the cooking and shape are perfect but on the other side, the shape and cooking are not great. I followed exactly what was noted. If there is another tip for cooking, I am interested. As for the waffles, the recipe and the result at the end of cooking are great. Thank you
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Laetitia Z.
Rating: 1 out of 5
following a purchase from 15/12/2025
I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this delivery delay, especially during this holiday period where the volume is very high and can lead to delays beyond our control.
We wish you an excellent day.
The Lagrange team
C
Colette L.
Rating: 4 out of 5
following a purchase from 13/12/2025
Product conforms to the order. Only the delivery time was a bit longer than announced.
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Jean-Paul R.
Rating: 4 out of 5
following a purchase from 13/12/2025
Perfect
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Nathalie A.
Rating: 4 out of 5
following a purchase from 13/12/2025
Order placed on a serious and fast site
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Sylvie G.
Rating: 1 out of 5
following a purchase from 23/11/2025
Poorly fixed heating rod of the raclette device
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this issue with the heating element of your raclette device and invite you to contact our customer service so that we can resolve this problem quickly.
We wish you an excellent day.
The Lagrange team
L
Ludovic B.
Rating: 4 out of 5
following a purchase from 11/12/2025
Very good device meets our expectations but delivery a bit long otherwise top thanks
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Lisa L.
Rating: 2 out of 5
following a purchase from 30/11/2025
Hello, incomplete box, the plates for the croque monsieur are not included
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry that your package is incomplete. During periods of high order volume, especially during peak times of the year, preparation errors can exceptionally occur.
We invite you to contact our customer service so that the situation can be quickly corrected.
We wish you a very nice day.
The Lagrange team
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Nadine D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Summary operating information in the user manual. No explanations on the different times (heating time before flipping, flipping and vague cooking time)
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry if the user manual did not provide you with all the expected information. Your comment regarding heating and cooking times has been taken into account and forwarded to our teams to improve the clarity of our manuals.
We wish you a very nice day.
The Lagrange team
B
Bertrand P.
Rating: 4 out of 5
following a purchase from 10/12/2025
Your dough recipe is too thick
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the texture of the dough did not meet your expectations. Feel free to slightly adjust the amount of liquid to achieve a more fluid dough, according to your preferences.
We wish you a very nice day.
The Lagrange team
N
Nathalie C.
Rating: 3 out of 5
following a purchase from 05/12/2025
I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your frustration regarding the delivery and are sorry for this inconvenience. The Black Friday and Christmas period generates a particularly high volume of parcels, which can sometimes lead to this type of situation despite our efforts to ensure that each delivery goes as smoothly as possible.
We hope, however, that you will fully appreciate your product once tested.
We wish you a very good day.
The Lagrange team.
J
Joseph L.
Rating: 4 out of 5
following a purchase from 06/12/2025
I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the offer was not clear enough during your order. Your comments are valuable and will help us improve the visibility of our promotions so that this type of situation does not happen again.
We wish you a very good day.
The Lagrange team.
J
Jeremie L.
Rating: 1 out of 5
following a purchase from 07/12/2025
The stone of the pierrade is chipped
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that the stone of your pierrade is chipped. It is likely that this is due to transport, despite all the precautions we take.
We invite you to contact our after-sales service via the form available on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
B
Benoit H.
Rating: 4 out of 5
following a purchase from 29/11/2025
Very good
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Michele D.
Rating: 4 out of 5
following a purchase from 01/12/2025
TB
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Marine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
Damaged package
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
A
Annaelle T.
Rating: 1 out of 5
following a purchase from 02/12/2025
I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday and Christmas period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Francois L.
Rating: 1 out of 5
following a purchase from 03/12/2025
I never received my order.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that you did not receive your order. We invite you to contact our after-sales service via the form on lagrange.fr so that we can verify the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
D
Danielle P.
Rating: 1 out of 5
following a purchase from 01/12/2025
I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the problem encountered with your Tarti’ Gaufres®. Our devices are designed to be of quality and safe, and this type of situation remains an isolated case. One should not rely solely on the responses generated by Artificial Intelligence, which can sometimes misinterpret certain technical cases.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can examine your device and find a solution quickly.
We wish you a very good day.
The Lagrange team.
O
Odile P.
Rating: 4 out of 5
following a purchase from 01/12/2025
Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand that the unavailability of the panini plates may have been disappointing. Your comments are valuable and will help us improve the experience offered to our customers on our website.
We wish you a very good day.
The Lagrange team.
F
Francoise H.
Rating: 4 out of 5
following a purchase from 01/12/2025
Good
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Caroline D.
Rating: 3 out of 5
following a purchase from 01/12/2025
Package received more than a week after the order, the content was compliant
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Sandrine C.
Rating: 1 out of 5
following a purchase from 01/12/2025
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
S
Stephane N.
Rating: 4 out of 5
following a purchase from 01/12/2025
Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are pleased that the quality of the item and the speed of delivery satisfied you. We take note of your comment regarding the order preparation time and will do our best to improve it.
We wish you a very good day.
The Lagrange team.
M
Marie Therese C.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied
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Pierre-Yves P.
Rating: 3 out of 5
following a purchase from 28/11/2025
Cheaper price seen elsewhere
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Dominique S.
Rating: 3 out of 5
following a purchase from 30/11/2025
The package arrived completely damaged as well as the oven box.. .
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that your package arrived damaged. We invite you to contact our customer service via the form on lagrange.fr
so that we can find a solution quickly.
We wish you a very good day.
The Lagrange team.
C
Claude P.
Rating: 3 out of 5
following a purchase from 28/11/2025
LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for the delivery error on your first order. However, we are pleased that our customer service was able to resolve the situation quickly. Regarding the refund, it should be finalized shortly; if this is not the case, we invite you to contact our after-sales service via the form on lagrange.fr to verify the follow-up.
We wish you a very good day.
The Lagrange team.
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Laureline V.
Rating: 3 out of 5
following a purchase from 30/11/2025
Being a Christmas gift, I will change my review once the holiday season is over.
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Patricia J.
Rating: 4 out of 5
following a purchase from 28/11/2025
No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!
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Franck B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
V
Virginie W.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are delighted that the product meets your satisfaction, even though we sincerely regret the inconveniences encountered during delivery. This period corresponded to Black Friday, a time when the flow of packages is exceptionally high, which can unfortunately lead to delays and tracking issues beyond our control.
We understand your disappointment and apologize for this experience. Your feedback is valuable and helps us improve our services.
We wish you a very good day.
The Lagrange team.
A
Albert H.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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Sophie B.
Rating: 4 out of 5
following a purchase from 28/11/2025
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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Marie H.
Rating: 2 out of 5
following a purchase from 28/11/2025
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
C
Corinne D.
Rating: 4 out of 5
following a purchase from 28/11/2025
Very good
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