Customer reviews of LAGRANGE

Very good device meets our expectations but delivery a bit long otherwise top thanks

Hello, incomplete box, the plates for the croque monsieur are not included

Summary operating information in the user manual. No explanations on the different times (heating time before flipping, flipping and vague cooking time)

Your dough recipe is too thick

I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.

I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.

The stone of the pierrade is chipped

Very good

TB

Damaged package

I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!

I never received my order.

I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.

Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.

Good

Package received more than a week after the order, the content was compliant

My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3

Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.

Satisfied

Cheaper price seen elsewhere

The package arrived completely damaged as well as the oven box.. .

LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..

Being a Christmas gift, I will change my review once the holiday season is over.

No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!

Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck

Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.

Very good

Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.

The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...

Very good

Still waiting for our delivery. Non-existent customer service, first and last time

A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.

I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......

Quality material although a bit expensive

The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.

Too bad there is no protection, received with the stone broken.

Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!

Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.

It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!

Fast delivery, protected package, and in accordance with my order. I am satisfied!