LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
E
Emeline O.
Rating: 4 out of 5
following a purchase from 10/10/2025
It's a shame to have to buy the same part twice in 7 years. I bought Lagrange to be worry-free, I won't do it again
Translated reviews
J
Jp F.
Rating: 4 out of 5
following a purchase from 02/10/2025
Device that matches what I expected
Translated reviews
J
Jean-Francois L.
Rating: 1 out of 5
following a purchase from 02/10/2025
The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this difference in size. We invite you to contact our customer service via the contact form available on our site lagrange.fr
so that we can find a solution quickly.
Have a nice day,
The Lagrange team
C
Clara L.
Rating: 1 out of 5
following a purchase from 30/09/2025
I received a broken waffle maker that was glued back together in any way.
Translated reviews
Response from LAGRANGE
Hello,
We are truly sorry to hear that you received a damaged waffle maker. This is certainly not normal, and we completely understand your disappointment. Our products undergo rigorous quality control before shipping, but unfortunately, incidents can occur during transport.
We invite you to contact our customer service via the contact form on lagrange.fr, attaching photos of the product and its packaging if possible. This will help us understand what happened and quickly offer you an appropriate solution (replacement or other).
Once again, we apologize for this inconvenience, and thank you for bringing it to our attention.
Have a great day,
The Lagrange team
G
Georges B.
Rating: 4 out of 5
following a purchase from 24/09/2025
X
Translated reviews
M
Marie L.
Rating: 4 out of 5
following a purchase from 25/09/2025
Perfect
Translated reviews
C
Chantal B.
Rating: 3 out of 5
following a purchase from 08/09/2025
Order and delivery OK. However, the plates chosen for the waffle maker stick: impossible to make waffles. What can we do? Best regards.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message and for your trust. The plates you mentioned are indeed without a non-stick coating, like our original models. To prevent the waffles from sticking, we recommend thoroughly greasing the plates before the first use, and then lightly before each batch (with a bit of oil or melted butter, for example).
After a few uses, a fine natural film will form, which will further improve the release.
Have a great day,
The Lagrange team
L
Laurent G.
Rating: 4 out of 5
following a purchase from 07/09/2025
A small downside with the kettle, the plastic filter does not hold well, it is held by 2 small protrusions at the top but nothing at the bottom. So, when we tilt the coffee maker forward to pour, no problem, the water pushes the filter, but if we accidentally tilt it backward, the filter goes backward and can fall! You can see that it is not made in France unlike the waffle makers. It does not have the same impression of quality.
Translated reviews
A
Angelique L.
Rating: 2 out of 5
following a purchase from 05/09/2025
a bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)
Translated reviews
L
Laetitia C.
Rating: 4 out of 5
following a purchase from 17/08/2025
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
I
Ingrid H.
Rating: 4 out of 5
following a purchase from 24/08/2025
-
Translated reviews
F
Franck V.
Rating: 4 out of 5
following a purchase from 15/08/2025
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
Translated reviews
S
Sylviane F.
Rating: 4 out of 5
following a purchase from 29/07/2025
I am satisfied, a bit expensive
Translated reviews
T
Tiphaine C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
Translated reviews
Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
A
Alexandre S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Packaging opened upon receipt even if nothing is missing is not reassuring
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
A
Agnes L.
Rating: 1 out of 5
following a purchase from 16/07/2025
arrived broken
Translated reviews
Response from LAGRANGE
Hello,
We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr
Thank you for your understanding.
Marie
S
Stephane S.
Rating: 3 out of 5
following a purchase from 12/04/2025
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
Translated reviews
Response from LAGRANGE
Hello,
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
J
Jennifer B.
Rating: 1 out of 5
following a purchase from 16/07/2025
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
Translated reviews
Response from LAGRANGE
Hello,
We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.
We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.
Have a very nice day,
Marie
N
Natacha P.
Rating: 4 out of 5
following a purchase from 05/07/2025
Products conform to the order. Delivery a bit long
Translated reviews
O
Olivier H.
Rating: 4 out of 5
following a purchase from 11/07/2025
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
C
Chantal B.
Rating: 4 out of 5
following a purchase from 10/07/2025
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
Translated reviews
J
Jerome P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Easy to use plancha. Too bad the accessories have to be purchased separately
Translated reviews
C
Colette B.
Rating: 3 out of 5
following a purchase from 08/07/2025
Not the right part without an old waffle maker male connector and it needed female
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
A
Andreas S.
Rating: 3 out of 5
following a purchase from 06/07/2025
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
Translated reviews
J
Jingjing J.
Rating: 1 out of 5
following a purchase from 29/06/2025
Missing cable. Long delay to respond. Insufficient commercial approach.
Translated reviews
Response from LAGRANGE
Hello,
We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.
We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.
If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.
Thank you for your feedback,
The LAGRANGE team
M
Marie Martine L.
Rating: 1 out of 5
following a purchase from 25/06/2025
I am still waiting for the package by Cronopost !!!!!!
Translated reviews
Response from LAGRANGE
Hello,
We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.
Again, we apologize for this inconvenience,
The LAGRANGE team
N
Nicolas C.
Rating: 2 out of 5
following a purchase from 23/06/2025
This is not the correct reference that was sent to me!
Translated reviews
Response from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
F
Francois S.
Rating: 4 out of 5
following a purchase from 23/06/2025
Everything was perfect, except for the price.
Translated reviews
C
Christophe P.
Rating: 4 out of 5
following a purchase from 15/06/2025
Robust and efficient device.
Translated reviews
V
Valerie L.
Rating: 4 out of 5
following a purchase from 16/06/2025
Fast delivery, well-packaged product
Translated reviews
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
S
Sandra C.
Rating: 4 out of 5
following a purchase from 10/06/2025
Waffle maker packaging arrived cracked However happy with my purchase
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
D
Didier R.
Rating: 4 out of 5
following a purchase from 08/06/2025
Could have been sent in an envelope by mail instead of a box too big for a seal
Translated reviews
C
Christophe L.
Rating: 3 out of 5
following a purchase from 04/06/2025
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
Translated reviews
J
Jean-Robert M.
Rating: 2 out of 5
following a purchase from 27/05/2025
Beautiful plancha but the stainless steel cooking surface has many small defects.
Translated reviews
M
Michel L.
Rating: 4 out of 5
following a purchase from 26/05/2025
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
Translated reviews
J
Joel L.
Rating: 4 out of 5
following a purchase from 22/05/2025
package delivered quickly
Translated reviews
S
Stephane G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Package conforms to the order. Cooking well managed by the integrated timer. Waffle plate a bit thin.
Translated reviews
Response from LAGRANGE
Hello,
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!
Best regards,
Marie
C
Corinne G.
Rating: 1 out of 5
following a purchase from 21/05/2025
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
Translated reviews
M
Marie D.
Rating: 4 out of 5
following a purchase from 11/05/2025
not very clear in the instructions regarding the choices of gradation 1/2/3
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 