The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Hello, package arrived on time, very well packaged. However, during use, there is water leaking from the device, I don't know if this is normal. Thank you for your response
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Response from LAGRANGE
Hello,
Thank you for your message and your feedback on the delivery. We are pleased that your order arrived in good condition.
Regarding the water you observe, slight condensation can indeed occur during waffle cooking due to the steam released. However, if you notice a significant amount of water or continuous leaking, that is not normal.
In this case, we invite you to contact our customer service via the contact form on lagrange.fr. Our team will be able to help you identify the source of the problem and find an appropriate solution.
Have a great day,
The Lagrange team
I
INGRID H.
Rating: 4 out of 5
following a purchase from 24/08/2025
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FRANCK V.
Rating: 4 out of 5
following a purchase from 15/08/2025
My first order arrived with a broken piece. Responsive customer service. Quick exchange. Received a new raclette set that works perfectly well.
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SYLVIANE F.
Rating: 4 out of 5
following a purchase from 29/07/2025
I am satisfied, a bit expensive
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TIPHAINE C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I ordered the wrong item and I can't find how to return it. I didn't choose the right model for the Lagrange waffle maker. But otherwise, it was very quick and I am very satisfied with the model for grill/panini but it was my mistake for the mini waffles.
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Response from LAGRANGE
Hello,
I am sorry to hear that you encountered a problem with your order. To return the item, you can contact us right here: https://lagrange.fr/fr/nous-contacter?_gl=1*ufdb0u*_up*MQ..*_ga*NDEzMzI4MDg1LjE3NTU1MjY0MTY.*_ga_8X78XS2L0J*czE3NTU1MjY0MTUkbzEkZzAkdDE3NTU1MjY0MTUkajYwJGwwJGgw
We are here to help you!
Regarding your satisfaction with the grill/panini model, we are delighted to hear that! If you have any further questions or concerns, please let us know.
Have a very nice day,
Marie
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ALEXANDRE S.
Rating: 3 out of 5
following a purchase from 23/07/2025
Packaging opened upon receipt even if nothing is missing is not reassuring
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry that the package arrived open. Unfortunately, this can happen during transport, regardless of our intention. However, we are pleased that the device is complete and remain available if you notice any issues.
Have a very nice day,
Marie
A
AGNES L.
Rating: 1 out of 5
following a purchase from 16/07/2025
arrived broken
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Response from LAGRANGE
Hello,
We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr
Thank you for your understanding.
Marie
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STEPHANE S.
Rating: 3 out of 5
following a purchase from 12/04/2025
Several negative points: - waffle cooking: they cook but do not brown and the cooking time is long - croque monsieur plates: the imprints are not the size of a standard slice of bread - machine volume: takes up a lot of space during cooking with the tilting system from one side to the other. A flipping system is much better. - cooking variation button (light - dark) in plastic does not seem very sturdy and is not precise ...
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Response from LAGRANGE
Hello,
Thank you for taking the time to share your experience. We regret that your device did not fully meet your expectations.
At Lagrange, we place great importance on the quality and durability of our products, and your feedback on cooking, ergonomics, and the robustness of the elements is valuable to us for continuing to improve them.
Masters of waffle makers for 70 years, we have won over thousands of households with our devices, and we do everything we can to offer reliable products tailored to everyone's needs.
Please do not hesitate to contact us via the form on our website lagrange.fr so that we can discuss your comments in more detail.
Marie
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JENNIFER B.
Rating: 1 out of 5
following a purchase from 16/07/2025
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
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Response from LAGRANGE
Hello,
We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.
We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.
Have a very nice day,
Marie
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NATACHA P.
Rating: 4 out of 5
following a purchase from 05/07/2025
Products conform to the order. Delivery a bit long
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OLIVIER H.
Rating: 4 out of 5
following a purchase from 11/07/2025
Hello, it's a pity that there is no ice churning duration in your recipes. A flared entry like a funnel to fill the ice cream maker would have been useful.
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Response from LAGRANGE
Hello,
Thank you for your message. Your feedback is valuable and helps us to continuously improve. We will make sure to pass your feedback to our design office.
Have a very nice day,
Marie
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CHANTAL B.
Rating: 4 out of 5
following a purchase from 10/07/2025
I am happy with the ordered device. However, the box was poorly sealed at the bottom, so I received the package upside down, disregarding the written indication on it to prevent the turbine from falling!
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JEROME P.
Rating: 4 out of 5
following a purchase from 23/05/2025
Easy to use plancha. Too bad the accessories have to be purchased separately
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COLETTE B.
Rating: 3 out of 5
following a purchase from 08/07/2025
Not the right part without an old waffle maker male connector and it needed female
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Response from LAGRANGE
Hello,
Thank you for your message.
We do our best to enable the repair of even the oldest Lagrange appliances, but unfortunately, some models are no longer compatible with current parts... I am sorry.
However, we remain at your disposal to advise you on possible solutions.
Have a very nice day,
Marie
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ANDREAS S.
Rating: 3 out of 5
following a purchase from 06/07/2025
The device was delivered slightly damaged. The back is bent/dented and the plate itself is not centered, but the right side is slightly raised.
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JINGJING J.
Rating: 1 out of 5
following a purchase from 29/06/2025
Missing cable. Long delay to respond. Insufficient commercial approach.
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Response from LAGRANGE
Hello,
We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.
We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.
If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.
Thank you for your feedback,
The LAGRANGE team
M
MARIE MARTINE L.
Rating: 1 out of 5
following a purchase from 25/06/2025
I am still waiting for the package by Cronopost !!!!!!
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Response from LAGRANGE
Hello,
We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.
Again, we apologize for this inconvenience,
The LAGRANGE team
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NICOLAS C.
Rating: 2 out of 5
following a purchase from 23/06/2025
This is not the correct reference that was sent to me!
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Response from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
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FRANCOIS S.
Rating: 4 out of 5
following a purchase from 23/06/2025
Everything was perfect, except for the price.
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CHRISTOPHE P.
Rating: 4 out of 5
following a purchase from 15/06/2025
Robust and efficient device.
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VALERIE L.
Rating: 4 out of 5
following a purchase from 16/06/2025
Fast delivery, well-packaged product
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Very nice day, Marie
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SANDRA C.
Rating: 4 out of 5
following a purchase from 10/06/2025
Waffle maker packaging arrived cracked However happy with my purchase
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Response from LAGRANGE
Hello,
Thank you for your feedback.
I am sorry that your package arrived damaged, it must have been damaged during transport.
I remain at your disposal.
Have a very nice day,
Marie
D
DIDIER R.
Rating: 4 out of 5
following a purchase from 08/06/2025
Could have been sent in an envelope by mail instead of a box too big for a seal
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CHRISTOPHE L.
Rating: 3 out of 5
following a purchase from 04/06/2025
I had ordered a Pro plancha model that was supposed to include a spatula and a special plancha recipe book, but I ordered and received a plancha that does not include this offer; a sticker was even stuck on the box that displayed the offer. Why did I not receive the offer in question? I don't know? I filed a complaint, and the response was that the reference of my plancha does not include the offer, yet when I placed my order, there were no other references!!? This will remain a mystery!
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JEAN-ROBERT M.
Rating: 2 out of 5
following a purchase from 27/05/2025
Beautiful plancha but the stainless steel cooking surface has many small defects.
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MICHEL L.
Rating: 4 out of 5
following a purchase from 26/05/2025
Review of the LAGRANGE plancha Quality material, heats up quickly and very easy to use. However, it's a shame that the cooking plate is not removable, which makes cleaning a bit less convenient.
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JOEL L.
Rating: 4 out of 5
following a purchase from 22/05/2025
package delivered quickly
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STEPHANE G.
Rating: 4 out of 5
following a purchase from 21/05/2025
Package conforms to the order. Cooking well managed by the integrated timer. Waffle plate a bit thin.
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Response from LAGRANGE
Hello,
Thank you for your positive feedback! We are delighted that you are satisfied with the smooth running of your order and the cooking thanks to the integrated timer.
We take note of your comment regarding the thickness of the waffle plates. Your feedback is valuable to us to continue improving our products.
See you soon and enjoy your tastings!
Best regards,
Marie
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CORINNE G.
Rating: 1 out of 5
following a purchase from 21/05/2025
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
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MARIE D.
Rating: 4 out of 5
following a purchase from 11/05/2025
not very clear in the instructions regarding the choices of gradation 1/2/3
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MANUELLA D.
Rating: 2 out of 5
following a purchase from 21/05/2025
Top delivery but disappointed with some products
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SEVERINE H.
Rating: 4 out of 5
following a purchase from 14/05/2025
Easy-to-use quality products
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SANDRINE M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Very long delay compared to what is announced on the site
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sincerely sorry that the delivery time of your package has been unusually long. Unfortunately, with the various public holidays, we have fallen a bit behind in shipping.
Thank you for your understanding.
Best regards,
Marie
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VALERIE C.
Rating: 4 out of 5
following a purchase from 20/04/2025
This crepe maker is perfect. Very good product.
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Response from LAGRANGE
Hello,
Thank you very much for your positive feedback!
We wish you a great day!
Marie
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ANTOINE V.
Rating: 2 out of 5
following a purchase from 16/04/2025
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
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Response from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
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HENRIANNE D.
Rating: 1 out of 5
following a purchase from 17/04/2025
Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,
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Response from LAGRANGE
Hello,
We are sorry to hear about your disappointment. We understand your frustration: it is precisely because we believe in repair that we try to offer spare parts for as long as possible.
Unfortunately, for some models, it is sometimes no longer possible to manufacture certain parts, which we sincerely regret.
Please do not hesitate to contact our after-sales service via our website https://lagrange.fr/fr/nous-contacter: we will see together if there is a solution.
Again, we apologize for this situation.
Best regards,
The Lagrange team
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LUC V.
Rating: 4 out of 5
following a purchase from 17/04/2025
Great to find the right part (electric cord connector), but is it normal for it to break?
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ANNE-SOPHIE O.
Rating: 4 out of 5
following a purchase from 02/05/2025
I was hoping for a faster delivery
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that the delivery was not as fast as you hoped. We do our best to ship orders as quickly as possible, but there can sometimes be a bit of a wait depending on the periods, especially with holidays.
We still hope that you are satisfied with your device, and we remain at your disposal if needed.
Best regards,
The Lagrange team
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CHANTAL D.
Rating: 4 out of 5
following a purchase from 02/05/2025
Very good product like everything I buy at Lagrange
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JEAN-PIERRE M.
Rating: 4 out of 5
following a purchase from 02/05/2025
The caramel is not great
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