English 
S
Rating: 2 out of 5
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
I am still waiting for the refund of the order following its return to you
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
G
Rating: 3 out of 5
Purchase of plates for waffle maker, the one for churros does not satisfy us following the recipes, we will continue to search, so moderately satisfied with this purchase. Delivery almost within the announced timeframe, little information received once the order was paid, the next email was from the post office.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
Thank you for your feedback.
We are sorry to hear that the churros plates did not fully meet your satisfaction. Our recipes may sometimes require some adjustments depending on the ingredients used. We regularly add new recipes on our social media and on our website lagrange.fr.
I remain at your disposal,
Best regards,
Marie
P
Rating: 4 out of 5
Perfect
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
S
Rating: 1 out of 5
I have a piece, well received, but I have no instructions for how to install it.
Quite unfortunate
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Quite unfortunate
Response from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
L
Rating: 4 out of 5
The sought-after products are easy to find and delivery is very fast
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
D
Rating: 4 out of 5
Very satisfied with the device
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 4 out of 5
The order of 9 glass jars for the Lagrange yogurt maker was received as indicated. This allows me to use the yogurt maker regularly. I am satisfied with the whole.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Rating: 4 out of 5
The plancha meets my expectations in terms of cooking, sufficiently powerful and adapted to my way of cooking, too bad it doesn't ensure its self-cleaning ;-) ; The R&D service could develop a cover to use it as a meat & fish smoker, that could be nice; A link to keep the power cable in place during transport would be welcome.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
F
Rating: 3 out of 5
Quality products, but the options offered are not always suitable for the initial product. Too bad…
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P
Rating: 4 out of 5
Great cooking of meats and vegetables. Plan for a serving table with a credenza for splashes.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
S
Rating: 1 out of 5
For now I am satisfied, I am ordering my flavors for the yogurts
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 4 out of 5
Quite fast. very happy.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Rating: 4 out of 5
Very good! Fast shipping, quality material!
A small downside for the churros plates: the indicated recipe gives a very thick dough that is very difficult to spread and the result is really disappointing...
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A small downside for the churros plates: the indicated recipe gives a very thick dough that is very difficult to spread and the result is really disappointing...
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We will propose new churros recipes! We wish you a great day! Marie
J
Rating: 4 out of 5
R to D
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E
Rating: 4 out of 5
Very nice design.
Heating a bit slow.
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Heating a bit slow.
Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We take your comment into account. We wish you a great day! Marie
C
Rating: 4 out of 5
the order is easy
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O
Rating: 4 out of 5
Happy with my purchase.
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S
Rating: 2 out of 5
Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.
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Response from LAGRANGE
Hello, Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Thank you for your understanding. Best regards, The Lagrange.fr team
S
Rating: 4 out of 5
Clear, fast site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 4 out of 5
Delivery and deadlines respected. Refurbished raclette machine, upon unpacking it appeared that one of the two metal legs was slightly bent (one side is no longer in contact with the table surface). Otherwise, the machine is working properly for now.
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C
Rating: 4 out of 5
Order without problems, package arrived well. All OK
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S
Rating: 4 out of 5
Good.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 1 out of 5
Waffle maker order €99 from February 19 never received.
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F
Rating: 4 out of 5
Fast, careful shipping.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
A
Rating: 4 out of 5
The order corresponds to the item ordered for a broken handle shortly after receiving the waffle maker as a Christmas gift.
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C
Rating: 4 out of 5
I enjoyed shopping on the Lagrange website. The delivery was well done, I have nothing to complain about. The only point that could be optimized is the categorization of products during searches.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
V
Rating: 3 out of 5
Very good products.
I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
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I bought the premium waffle-croque-waffle maker at the end of the year especially for the waffles because my mom's first waffle maker from the 60s still works very well.
I wanted to complete it with other sets of plates.
A bit disappointed that the ongoing promotion lasted so little time. I hesitated between several and didn't have time to take advantage of it. So I limited myself to 2 sets.
Response from LAGRANGE
Hello, Thank you very much for your feedback regarding our waffle maker. We are delighted to hear that you appreciate our products! We understand your disappointment regarding the duration of promotions, but rest assured, we regularly implement promotions on our site lagrange.fr Have a nice day, Marie
O
Rating: 2 out of 5
When you take the warranty extension, the end date of the warranty is not indicated.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take our customers' comments into great consideration. Your satisfaction is our priority. We wish you a wonderful day! Marie
M
Rating: 3 out of 5
One thing, the box of the contents was damaged. A shame when it's a birthday gift. Best regards.
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M
Rating: 4 out of 5
Good receipt of my order, but unfortunately not the right plates. So waiting for a refund.
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'
Rating: 1 out of 5
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
Response from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
C
Rating: 4 out of 5
Pleasant site and good recipes!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
G
Rating: 3 out of 5
Part received as described. Delivery time rather long.
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F
Rating: 4 out of 5
The flavors for the yogurts are super good and good value, I recommend.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
N
Rating: 3 out of 5
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
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Response from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
M
Rating: 2 out of 5
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
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Response from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
A
Rating: 4 out of 5
No problem, delivery as expected. Improvement point, review the size of the package (too large) compared to the ordered product.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We take your feedback into account. We wish you a great day! Marie
M
Rating: 4 out of 5
..for the delivery, I was not warned that it had arrived but it arrived on a Saturday and I think it was up to Colissimo to notify me but it arrived well within the deadlines.
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S
Rating: 4 out of 5
Fast, well packaged but very bulky, product conforms to good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie