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M
Rating: 4 out of 5
Good receipt of my order, but unfortunately not the right plates. So waiting for a refund.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 348 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
Response from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
C
Rating: 4 out of 5
Pleasant site and good recipes!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
G
Rating: 3 out of 5
Part received as described. Delivery time rather long.
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F
Rating: 4 out of 5
The flavors for the yogurts are super good and good value, I recommend.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
N
Rating: 3 out of 5
Package received as agreed with a lot of dust on the very dirty package, fortunately the inside plates in their pockets are clean.
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Response from LAGRANGE
Hello, Thank you for your feedback. I understand your dissatisfaction. I will make sure to share your feedback with our order preparers so that this does not happen again. We place customer satisfaction at the heart of our priorities. Best regards, Marie
M
Rating: 2 out of 5
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
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Response from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
A
Rating: 4 out of 5
No problem, delivery as expected. Improvement point, review the size of the package (too large) compared to the ordered product.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We take your feedback into account. We wish you a great day! Marie
M
Rating: 4 out of 5
..for the delivery, I was not warned that it had arrived but it arrived on a Saturday and I think it was up to Colissimo to notify me but it arrived well within the deadlines.
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S
Rating: 4 out of 5
Fast, well packaged but very bulky, product conforms to good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Rating: 4 out of 5
Very easy to use site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
O
Rating: 4 out of 5
Hello, it would be good to specify if your waffle plates are dishwasher safe or what is the best way to clean them. And a few small recipes would be welcome. Best regards. O.H.
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Response from LAGRANGE
Hello, We advise against putting your plates in the dishwasher. To clean them, you can use a soft sponge with a little dish soap and dry them with a cloth. You will find several recipes here: https://lagrange.fr/fr/module/cookrecipe/categorypage?id_category=22 as well as on our social networks :) We wish you a great day! Marie
F
Rating: 3 out of 5
I find the accessories too expensive, especially since you have to add shipping costs. Why is it not possible to get them in stores, simply?
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D
Rating: 4 out of 5
always good products - too bad some scents are being discontinued (peach) - nothing to say about fast delivery, well-prepared package
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 3 out of 5
I had already bought a box of Lagrange flavoring (Leclerc) in stores, and I was quite satisfied even though the price was higher. So I decided to buy 3 boxes on the site, with shipping costs, it’s not more economical but there is more choice. The quality is very good, the flavors are there. But it would be very interesting to put the quantities in grams rather than in tablespoons! Because it’s not very economical, I had to do several tests to achieve the taste I wanted without it being too sweet. Also, please specify on the box that there are no ferments in the preparation! This will avoid unpleasant surprises. Regarding delivery, nothing to complain about: very fast delivery and the 3 boxes well packaged in a carton.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
A
Rating: 4 out of 5
The plates are functional and non-stick. The size is a bit odd (rectangular) so not necessarily suitable for all loaves of bread. The price is high for plates, in addition to the price of the basic appliance.
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N
Rating: 4 out of 5
Very fast delivery. Item a bit expensive.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
C
Rating: 3 out of 5
Very happy with my order, just average friendliness when I called for information.
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Response from LAGRANGE
Hello, Thank you for your feedback regarding our products. As for the reception you received by phone, we are sincerely sorry. Your satisfaction is at the heart of our priorities, and we take your feedback into account with care. Best regards, Marie
S
Rating: 3 out of 5
I lacked information about the product; if I had seen that the power of this waffle maker was only 1000W, I wouldn't have ordered it. The cooking time is way too long and the impressions are not deep enough, too bad the waffles are not thick enough. I chose this device because it doesn't have Teflon...
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H
Rating: 4 out of 5
The brand of the family waffle maker for 4 generations!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
P
Rating: 4 out of 5
Missing article easily found on the Lagrange website with correct delivery.
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J
Rating: 3 out of 5
Delivery not ensured to the chosen location but to the nearby Post Office.
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H
Rating: 4 out of 5
Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.
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Good quality material.
F
Rating: 2 out of 5
The bowl of my blender cracked on the first use while making soup
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, your bowl may have been defective... I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
M
Rating: 4 out of 5
Some updates need to be made
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I
Rating: 4 out of 5
I am satisfied with my order.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
F
Rating: 3 out of 5
We can't find everything
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Response from LAGRANGE
Hello, How can I help you? Which item(s) can't you find? Thank you, Marie
A
Rating: 4 out of 5
Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.
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G
Rating: 4 out of 5
Nothing to report.
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N
Rating: 4 out of 5
A bit too much harassment to give a review. Let us do it if we wish.
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S
Rating: 3 out of 5
Pot for making fresh cheese very practical but would deserve to hold 2 liters of milk. Because being able to put only one liter of milk, once drained, there is not much fresh cheese.
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G
Rating: 4 out of 5
Easily found on the site a set to save a bit (waffle maker and plate sets)
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
N
Rating: 4 out of 5
Delivery a bit long
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E
Rating: 4 out of 5
Satisfied
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
M
Rating: 4 out of 5
This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.
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R
Rating: 4 out of 5
For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes
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B
Rating: 4 out of 5
Package well packaged, received on the agreed date
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
L
Rating: 4 out of 5
Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.
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E
Rating: 4 out of 5
Quick and easy search
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J
Rating: 3 out of 5
There is a space to ask questions when ordering, but no response is provided... so it's useless (it really doesn't seem serious). I will order on Amazon next time...
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Response from LAGRANGE
Hello, We are sorry for your experience and completely understand your frustration. We have recently completed a complete redesign of our website and implemented new services, such as a chatbot to answer your questions in real-time. However, we still encounter some minor technical issues from time to time. Please know that we are actively working to resolve these issues to improve your experience. We hope to have the opportunity to convince you of our seriousness and commitment to our customers during your next visit. Thank you for your feedback that helps us move forward! Marie