Customer reviews of LAGRANGE

Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.

I ordered a seal and had to go through a package that was delivered to a relay point: in addition to the cost and the trip, the size of the package is absurd and it's a total waste, I don't understand this choice rather than sending this seal by mail.

Just after my purchase and after the first use, a chip appeared on the exterior coating of the waffle maker, I informed the brand via their website, my request went unanswered. New message on December 24, 2024, still no response, which justifies my rating.

Nothing to report.

item meets my request

Very fast bookstore, very good item, very happy

Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up

Functional site

Satisfied, easy order and fast delivery

Well-designed device, top design. Small downside, the power cord could have been oriented towards the outside of the device.

The site could show more clarity in the offers and better organize them. I had to cancel an order to place another one afterwards. Customer service was not very involved during my call, but the necessary was done without obstacles.

Easy-to-access and use site, products easy to find, fast shipping. For delivery, the box was not suitable for the product, a bit damaged but the product was in another box inside, maybe it should be protected with bubble wrap or something else.

Nothing to report

I just ordered, I can't judge the site in its entirety as I haven't browsed it

Navigation on the site, ordering and delivery were top-notch. However, I am very disappointed because I ordered a blue abyss waffle maker and it is all BLACK! Since it's a gift, I just noticed it. It's very disappointing.

From ordering to delivery, everything was perfect.

Not enough clarity, too much mixing

Nothing to report

I couldn't order the color I wanted, it was marked available but impossible to validate the cart.

Easy to consult site.

Well-known company on our part. A small downside in the order tracking information.

Easy site navigation, fast delivery. Satisfied with my orders.

Matches. Good delivery tracking with the added bonus of a smile from the postwoman!

Fast and compliant delivery.

Regarding the material: choice, accessories, price, and quality are impeccable. However, the delivery turned out to be chaotic, and customer service was completely off the mark. Either they didn't take the time to read my messages properly, or it's from a platform abroad where the responses are incongruous. Without this negative point regarding delivery/customer service, Lagrange deserves 5 stars. The waffle iron is of good quality, works very well, and the price (iron + 2 sets of plates) is very interesting, better than on other sales sites.

Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.

What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.

No response to my complaint in customer service

Smooth site

This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.

No issues with the service but a problem during the payment, hacked credit card. After entering my information, the page disappeared and reappeared. A few days later, the bank blocked a withdrawal from a bizarre company based in Portugal.

Very satisfied. The weight of the waffle maker is much lighter than the one I had 30 years ago.

Satisfied.

Very good.

Fast and careful delivery.

Perfect.

As always, very good material

The order was not simple, certainly due to the Black Friday period.. the site was not updating, product amounts were incorrect, and the phone reception for order service was lacking.

Delivery a bit long but as expected. The crepe maker is a wonder. Used for long hours even outside at a Christmas market. Impeccable results.

Very disappointed with the 2 raclette machines I just bought, the heating element heats very slowly or lacks power which leads to a long waiting time for the cheese to melt. My old one from 1992 heats better :(