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M
Rating: 5 out of 5
Perfect
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Good navigation
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F
Rating: 5 out of 5
Easy to use, good advice and especially easy recipes to make
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R
Rating: 5 out of 5
Top!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a nice day and see you soon at LAGRANGE Marie
L
Rating: 5 out of 5
I ordered a waffle maker, the product arrived with a broken part (probably a problem during transport). I contacted customer service who responded within the day. Waffle maker returned at Lagrange's expense and exchanged in record time, in less than a week the new waffle maker was at my home. Never encountered such a responsive and efficient customer service, Lagrange is certainly a top company. And the product is just perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback, we are sincerely delighted with your experience. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie
H
Rating: 5 out of 5
Very good transaction. )
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B
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Super well-made site, the package is tracked and delivery is very fast. I recommend
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are a small business and the satisfaction of our customers is our priority! Have a nice day and see you soon at LAGRANGE Marie
P
Rating: 5 out of 5
Efficiency. Compliance. Speed
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H
Rating: 5 out of 5
Simple, fluid and clear website. We get the essential information quickly.
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Y
Rating: 5 out of 5
nothing to report
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J
Rating: 3 out of 5
Not all accessories are available
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C
Rating: 5 out of 5
Fast, well packaged, top-notch customer service. Bravo!
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M
Rating: 5 out of 5
Easy to use. The yogurts turn out well. I use 1 L of milk (instead of the recommended 1.5 L) because it's easier to measure and the size of the yogurt is closer to store-bought ones. I haven't tested the cheese-making mode yet.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Have a great day and see you soon at LAGRANGE Marie
E
Rating: 5 out of 5
Nothing to complain about.
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C
Rating: 1 out of 5
The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.
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J
Rating: 5 out of 5
Ergonomic site, efficient delivery. The Lagrange Super 2 traditional waffle maker works very well. You quickly get the hang of it, and it's super easy to use. The cast aluminum plates do not stick: I only needed to oil them once to make 20 waffles. Top-notch! To my knowledge, this is the only waffle maker on the market offering plates without non-stick coating, thus without PFAS (PTFE, PFOA, etc.), which are eternal pollutants and ultra-toxic. See the investigation by Le Monde on this subject: 'Eternal Pollutants: Map of Europe Contamination by PFAS'. The link: https://www.lemonde.fr/les-decodeurs/article/2023/02/23/polluants-eternels-explorez-la-carte-d-europe-de-la-contamination-par-les-pfas_6162942_4355770.html?lmd_medium=al&lmd_campaign=envoye-par-appli&lmd_creation=ios&lmd_source=default
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We are also delighted that you like our historic Super 2 waffle maker! Have a great day and see you soon at LAGRANGE Marie
A
Rating: 5 out of 5
Everything went well, delivery was neat
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I
Rating: 5 out of 5
Effective tracking of spare parts
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D
Rating: 5 out of 5
Easy to find what suits us
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A
Rating: 1 out of 5
Very good site
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J
Rating: 5 out of 5
Easy-to-use site with a great promotion for placing an order
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Easy to use for choosing the product and accessories
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J
Rating: 5 out of 5
Quality and service are top-notch
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J
Rating: 1 out of 5
Very long shipping times, next time I will order from AMAZON
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Response from LAGRANGE
Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.
F
Rating: 3 out of 5
Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!
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Response from LAGRANGE
Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.
A
Rating: 5 out of 5
Everything went well from the order to the receipt.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
S
Rating: 5 out of 5
Fast and compliant delivery. No problem
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
M
Rating: 5 out of 5
Happy with the product and the service!!!!
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Response from LAGRANGE
Hello, We are delighted that your experience with LAGRANGE has been positive for you! Thank you very much, Marie
A
Rating: 2 out of 5
Product received with more than 2 weeks delay....
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Response from LAGRANGE
Hello, We were indeed victims of our success during Black Friday, which is why delivery times were longer than usual. Please know that all the staff of our SME have been mobilized to ship orders as quickly as possible. We sincerely apologize for this setback and hope you will be fully satisfied with your order. The Lagrange team.
F
Rating: 3 out of 5
Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...
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J
Rating: 5 out of 5
Great, customer service is attentive, package received on time following my request. I recommend.
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B
Rating: 2 out of 5
It is not easy to find the references of the pans corresponding to the raclette machine.
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N
Rating: 5 out of 5
Good product, good service.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. Best regards, Marie
C
Rating: 5 out of 5
Simple and quick, excellent order tracking
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
L
Rating: 5 out of 5
very good service
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C
Rating: 5 out of 5
Great brand!!! So happy
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! Best regards, Marie
L
Rating: 5 out of 5
Always of very good quality.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. Best regards, Marie
N
Rating: 5 out of 5
Everything is very good
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