Customer reviews of LAGRANGE

The porthole of the indicator is missing, found in the delivery box.

Raclette device received, but it trips the circuit breaker. Returned but no follow-up.

Device does not work upon receipt

The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.

Incomplete order. Packaging a bit light for the weight of such a device.

Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.

The device did not work and has been returned

Very disappointed, I have lemon and exotic fruits and it has no taste. Very very disappointed

Package received 12 days after the order is a bit long... Very nice product, however, it's a pity that no spatula was provided with it, and it's unfortunate that the resistance does not heat very well on the side.

Good product. However, no communication regarding the tracking of the package, no information on its departure date. Package arrived very late due to Colissimo issues, no reaction when I reported the good delivery.

The plates do not fit on my waffle maker.

Timely delivery and great design. Very good result and flawless function. In particular, the ceramic pans are super. Unfortunately, one of the plastic nipples for holding the top glass plate broke.

The waffle maker was well packaged, in a box with polystyrene blocks. However, there was nothing between the plates of the waffle maker or the 2 additional plates to protect them from rubbing against each other during transport. Thus, there are scratches on some of the 3 sets of plates ordered. Could you tell me if you can proceed with an exchange of the damaged plates? Thank you.

I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.

Poorly fixed heating rod of the raclette device

Hello, incomplete box, the plates for the croque monsieur are not included

I have not yet tested the product but I am sure it will be very good. I give it a 3 because I do not understand why the delivery company you work with did not deliver where I requested. I had to ask someone to drive me there. It was supposed to be delivered near my home, to a place I pass by twice a day. It really annoyed me.

The stone of the pierrade is chipped

Damaged package

I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!

I never received my order.

I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.

Package received more than a week after the order, the content was compliant

My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3

Cheaper price seen elsewhere

The package arrived completely damaged as well as the oven box.. .

LAGRANGE GOOD PRODUCTS but unfortunately: delivery error... item in the package does not match the delivery note and the order. (error between 2 boxes?). Issue resolved in 1 week with customer service. Unfortunately, the item is out of stock.. New order made with another item of the same and promo code for discount and returned package received.. Still waiting for the refund of the first purchase..

Being a Christmas gift, I will change my review once the holiday season is over.

Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck

The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...

Still waiting for our delivery. Non-existent customer service, first and last time

A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.

I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......

The device is of good quality. However, I regret that the 2 lower glass plates do not detach, making cleaning difficult. Also, no spatula provided, which is a bit stingy for a device at this price.

Too bad there is no protection, received with the stone broken.

Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!

Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.

Too bad, my waffle maker arrived with a small defect!!!

Not received, not informed of the tracking

I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.