The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this inconvenience. If your device is damaged, I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you: [email protected] Regarding the red cord, it no longer exists and has been replaced by a black cord. Best regards, Marie
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PHILIPPE L.
Rating: 3 out of 5
following a purchase from 09/01/2024
The site is correct - The order went well, but the delivery date compared to your information was not respected, which means I paid for a chronopost for nothing and it is not cheap.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry for this abnormally long delivery time. Indeed, January is a period of high activity for our SME, which may explain the extended delivery times. We thank you for your patience. Best regards, Marie
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ALBAN M.
Rating: 2 out of 5
following a purchase from 26/12/2023
Quality of service is very, very average. Order placed on 26/12, shipped only on 3/01 while the product is in stock. So, I asked to change the delivery address before shipping, and I was told 2 days later that it was too late! The order had already been sent in the meantime. In short, not at all up to the quality of the products, it's a shame.
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VINCENT Q.
Rating: 3 out of 5
following a purchase from 16/12/2023
The delivery service needs improvement. Despite the extra fee paid for delivery in less than 5 days, the package arrived in 7 days and therefore not at the right place.
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CORINNE B.
Rating: 3 out of 5
following a purchase from 20/12/2023
Very long delivery
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. Indeed, during the holiday season, delivery times are extended... Our SME has been a victim of its success and we had to manage a denser flow of orders. We are sorry. Best regards, Marie
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CHRISTIANE D.
Rating: 3 out of 5
following a purchase from 30/11/2023
long wait for delivery obtained after complaint
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MICHÈLE K.
Rating: 3 out of 5
following a purchase from 03/12/2023
The yogurt maker order arrived in poor condition, probably due to a transport issue. Customer service is very responsive, I am waiting for the replacement part. Hence only 3 stars
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CAMILLE W.
Rating: 2 out of 5
following a purchase from 27/11/2023
Very long delivery and my package was open, cardboard torn. Not a good experience.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a nice day! Marie
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SALIMA F.
Rating: 3 out of 5
following a purchase from 15/12/2023
I ordered a Lagrange raclette machine via my company's site. The stone arrived broken. I then ordered a new stone but it arrived with a curious stain across the entire width of the stone, it looks like a manufacturing defect.
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Response from LAGRANGE
Hello, Thank you for your feedback, we are sincerely sorry for this inconvenience. I invite you to contact Ingrid who handles consumer services so she can find the best solution for you! [email protected] I remain at your disposal. Best regards, Marie
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JEAN-MICHEL S.
Rating: 3 out of 5
following a purchase from 27/11/2023
Navigation OK
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
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SERGE P.
Rating: 1 out of 5
following a purchase from 27/11/2023
Great quality
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FRÉDÉRIC G.
Rating: 3 out of 5
following a purchase from 26/11/2023
Payment for home delivery, the delivery person didn't even bother to come and directly dropped the package at the post office. I want to point out that on the day of my so-called delivery, I was at home and my intercom rings directly on my mobile phone. No wonder the post office continues to decline with such poor service quality.
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JACKY P.
Rating: 3 out of 5
following a purchase from 28/11/2023
Not all accessories are available
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CHAKER B.
Rating: 1 out of 5
following a purchase from 24/11/2023
The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.
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ANITA B.
Rating: 1 out of 5
following a purchase from 25/11/2023
Very good site
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JACQUES G.
Rating: 1 out of 5
following a purchase from 27/11/2023
Very long shipping times, next time I will order from AMAZON
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Response from LAGRANGE
Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.
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FRANCOISE L.
Rating: 3 out of 5
following a purchase from 19/11/2023
Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!
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Response from LAGRANGE
Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.
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AMÉLIE F.
Rating: 2 out of 5
following a purchase from 26/11/2023
Product received with more than 2 weeks delay....
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Response from LAGRANGE
Hello, We were indeed victims of our success during Black Friday, which is why delivery times were longer than usual. Please know that all the staff of our SME have been mobilized to ship orders as quickly as possible. We sincerely apologize for this setback and hope you will be fully satisfied with your order. The Lagrange team.
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Francoise V.
Rating: 3 out of 5
following a purchase from 25/11/2023
Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...
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BÉATRICE B.
Rating: 2 out of 5
following a purchase from 24/11/2023
It is not easy to find the references of the pans corresponding to the raclette machine.
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BRUNO G.
Rating: 1 out of 5
following a purchase from 26/11/2023
Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response
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Response from LAGRANGE
Hello, We are sincerely sorry for this inconvenience. I have informed Ingrid from customer service about the problem you are experiencing, so she can find the best solution for you. Best regards, Marie
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YVES B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order
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BERNARD P.
Rating: 1 out of 5
following a purchase from 25/11/2023
discrepancy between the information on the homepage of the site and the reality of an order
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Response from LAGRANGE
Hello, We are sincerely sorry that your experience was not positive. The Lagrange team.
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CECILE D.
Rating: 3 out of 5
following a purchase from 25/11/2023
10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China
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Response from LAGRANGE
Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.
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BENJAMIN R.
Rating: 3 out of 5
following a purchase from 24/11/2023
Ergonomic site, secure purchase and clear and regular notifications to follow the steps of the transaction. However, the delivery service leaves much to be desired: not delivered to the chosen relay point but to a different location, on the opposite side of the city, while 50 other closer points were available.
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Response from LAGRANGE
Hello, Thank you for your comment. Unfortunately, the decision to reassign your package to another pickup point is beyond our control. This decision is made by the carrier when the initially selected pickup point is overloaded. However, we hope that you will be fully satisfied with our products. The Lagrange team.
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RÉGIS D.
Rating: 3 out of 5
following a purchase from 11/11/2023
Difficult site to visit, not very clear / poor navigation
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Response from LAGRANGE
Hello, Thank you for your comment. We are actively working to improve the customer experience on our site. We hope that you will still be satisfied with our products. The Lagrange team.
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RENAUD N.
Rating: 3 out of 5
following a purchase from 20/11/2023
The website provides the expected services. The preparation time for the shipment seemed unusually long. (About 4 working days if I remember correctly) (the delivery then took place within a normal timeframe)
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FRANCOIS B.
Rating: 3 out of 5
following a purchase from 14/11/2023
Insufficient packaging, internal box damaged. Not a big deal since it's not for a gift, but it could have been...
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Response from LAGRANGE
Hello, please excuse us for this inconvenience. We sincerely hope that you will like the product. Have a nice day!
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NOEMIE P.
Rating: 1 out of 5
following a purchase from 10/11/2023
Deplorable service. Received the wrong plates after 2 reminders from me for non-receipt of my order after more than 2 weeks. Apparently, the references for my machine are no longer available, but I am sent plates that are therefore wrong, not very fine. To finally be told: "but we did not have your machine references", while a photo of my machine's references was sent in my reminder email. So far, no solution has been found, meaning a refund.
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Response from LAGRANGE
Hello, please excuse us for this inconvenience, there must have been a misunderstanding... You can send an email to [email protected], Ingrid will respond to find the best solution for you. We are, once again, sorry. Best regards
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ERIC M.
Rating: 1 out of 5
following a purchase from 16/11/2023
I am disappointed with the purchase conditions of my device because a week later I receive a promo code and I could have benefited from a discount of €52 on my purchase which is not negligible. I am waiting for a response from customer service and I hope that it will go in my favor
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Response from LAGRANGE
Hello, please contact Ingrid at [email protected]. Ingrid will respond to you as soon as possible to find you the best solution. Best regards, Marie
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JOEL V.
Rating: 1 out of 5
following a purchase from 30/10/2023
The product capacity announced on your site does not match what I received.
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Response from LAGRANGE
Hello, As indicated on the product sheet of this item in the 'characteristics' tab: the net weight is 425 grams (500g with packaging). Can you tell us where you got this information? The Lagrange team.
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NOLWENN G.
Rating: 3 out of 5
following a purchase from 28/10/2023
Very nice product I was unlucky with two ordered devices one was broken and the other a bowl was damaged. Very good responsiveness from customer service but it would be good if the products were well checked before shipping and the packaging lacks protection.
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CAROLE H.
Rating: 3 out of 5
following a purchase from 13/11/2023
The product has not yet been tested.
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Response from LAGRANGE
Thank you for your order. We hope you will like the product. Have a nice day!
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NOËLLE C.
Rating: 2 out of 5
following a purchase from 08/11/2023
Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...
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Response from LAGRANGE
Hello, We are very sincerely sorry for this inconvenience. Can you send an email with photos to Ingrid who handles customer service at [email protected]? She will try to respond to you as soon as possible to find the best solution for you. We wish you a nice day! The LAGRANGE team
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NICOLE F.
Rating: 3 out of 5
following a purchase from 24/10/2023
Hello, Despite the oil put on the plates, the waffle batter stuck? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2023
Problem encountered with a product whose box was empty as well as a cardboard package (sending a replacement product) whose edge was completely torn and was reinforced by the post. Mechanical accident or malicious opening? Attention to logistics.
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SIMON-ADAM P.
Rating: 1 out of 5
following a purchase from 30/10/2023
Order not received and Lagrange does nothing but copy/paste the status in preparation from the post as if I were an idiot... Maybe they will realize there is a problem when they see they are asking for my opinion on an order not received and indicated as in preparation for delivery for several days....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2023
Fast shipping, but the box was open (???). Apparently, the tape used by the shipping service was not wide enough or there was a problem with the carrier. Everything arrived well, but this is quite disconcerting, a subject to check with Lagrange.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Delivery arrived after 3 weeks.
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Response from LAGRANGE
Hello, Thank you for your comment. We are sincerely sorry that your order took 3 weeks to be delivered to you. We shipped your package on 26/09, the day after your order. However, it seems that there were several technical incidents during transport by Colissimo, which is why it was returned to us before we could reship it to you. Despite this delay, we hope that your Lagrange products will bring you complete satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2023
Accessory too expensive
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