The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Very satisfied with the product but not with the packaging for delivery. The box was torn on one side and was reinforced by the post. Heavy devices need to be secured for shipping. Fortunately, the waffle maker was not damaged.
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Response from LAGRANGE
Hello, thank you for your feedback. We are sincerely sorry if the box received was damaged, we will pass this information to our customer service. We remain at your disposal. Best regards, The LAGRANGE team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived
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Response from LAGRANGE
Hello, we are sorry that your experience was not positive. Your new product will be shipped to you tomorrow morning. Best regards, The LAGRANGE team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2023
Easy online order
Easy delivery pickup
Average quality product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2023
The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2023
Good
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Response from LAGRANGE
Hello, Thank you for your feedback. See you soon! The Lagrange team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
Shipping delays are too long...
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Response from LAGRANGE
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2023
Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful
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Response from LAGRANGE
Hello, We are sorry to hear that your shopping experience on our site did not meet your expectations. Our company was completely closed from July 30 to August 20, 2023, which is why we received your item late, and the refund was also triggered late. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2023
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
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Response from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2023
I have no opinion on the subject
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Response from LAGRANGE
Hello, Thank you for your comment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2023
Did not fit, too small
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Response from LAGRANGE
Good morning, We are sorry to hear that. Do not hesitate to contact our Customer Service here: [email protected] in order to find a solution. Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2023
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
Do not buy refurbished
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Response from LAGRANGE
Hello, We are sorry to hear that you were disappointed with your order. Please note that our offer of refurbished products is eligible, like all our devices, for the 2+1 warranty and the legal withdrawal period of 14 days. Do not hesitate to contact our consumer service at [email protected] to provide us with more information about the problem encountered. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2023
The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.
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Response from LAGRANGE
Hello, We are sorry to hear that you encountered a problem with the delivery of your device. Please feel free to contact our consumer service at [email protected] to provide us with more information about the issue so that we can find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
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Response from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2023
Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. We did not find any message from you in our database, but we have just forwarded your request to our consumer service so that a response can be provided to you as soon as possible. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
Poorly designed site, difficult to find products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2023
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2023
Order received quickly
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Response from LAGRANGE
Hello, Thank you for your comment. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/03/2023
4/5 good product I knew your brand, I already own a raclette machine
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Response from LAGRANGE
Hello, Thank you for your trust and see you soon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
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Response from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.
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Response from LAGRANGE
Hello and thank you for this comment. We are sorry to hear that your experience on our site did not go as you wished. However, once the package is handed over to our carrier (Colissimo in your case), we can no longer act on its delivery. Regarding your exchanges with our consumer service, we will investigate to better understand the malfunction and find solutions to improve our quality of service. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2023
It's a shame that delivery cannot be made to a pickup point, which increases costs and requires someone to stay at home for a day, as the delivery time is not known.
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Response from LAGRANGE
Hello, Thank you for your feedback. Colissimo delivery to a pickup point is indeed offered on our site, it is actually the most affordable delivery method. Regarding the delivery time, we unfortunately cannot indicate it as it entirely depends on our carrier. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2023
Improve packaging to avoid the arrival of dented boxes
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Response from LAGRANGE
Hello, Thank you for your comment. We will forward it to the relevant teams to ensure necessary actions are taken. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2023
Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)
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Response from LAGRANGE
Hello, We are sorry to hear that your device was delivered damaged. We invite you to contact our consumer service at [email protected], attaching photos and your order reference. Our advisors will do their best to find a solution to your issue. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2023
False advertising.
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Response from LAGRANGE
Hello, It is true that the description of the device you purchased included an error, we corrected it as soon as we received your comment. We apologize for this oversight on our part. Our consumer service will contact you to find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2023
I struggled a bit to find the grill that matched the device I had just bought in the store
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2023
On the site, it proposes 2 plates in the video but we only receive the large one, so I returned the item!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2023
I don't remember the exact amount, but about a dozen euros for 2 glass jars and a lid plus shipping is still very expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2023
Product does not match our blender
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2023
No spare parts for the raclette machine Pierre Élégance purchased about ten years ago
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2023
Not even a recipe for fresh cheese with the quantity of ingredients for 1.5 liters of milk!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
No review
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Response from LAGRANGE
Hello, Thank you for your comment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2022
Disappointed, the prices offered on the brand's site are higher than those offered on other sites.
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Response from LAGRANGE
Hello, Thank you for your comment. Our products are offered on our site at the indicative price that we also recommend to our distributors. However, it is possible that they implement more interesting occasional offers that are not under our control.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Very good
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Response from LAGRANGE
Hello, Thank you for this comment. We hope your Lagrange appliance will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
Impossible to order at a pickup point, the choice of pickup points does not display when making this choice.
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Response from LAGRANGE
Hello, Thank you for your comment. It is indeed abnormal that delivery to a pickup point is not functional. We will proceed with a verification and the necessary corrections. We apologize for the inconvenience caused. The Lagrange team.
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