Customer reviews of LAGRANGE

Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.

Indicate that the 7 mini-crêpes plate is delivered with 7 spatulas, this will prevent others from having to buy spatulas additionally

Watch out for prices, the same products are cheaper elsewhere

Delivery diverted to another pickup point

Difficult to find spare parts.

Speed of delivery but I have neither an order form nor an invoice....

I haven't tried the product yet because the Panini meat grill + waffle maker is missing. Customer service has been informed, but to this day I still haven't received the rest of the order. I hope to receive it as soon as possible.

Package torn but no damage to the material, thicker boxes are needed, just a heads up

Bought a cheese maker. The site clearly states that it's okay for plant-based milks. Zero information in the manual. Contact and... I'm waiting... and if it doesn't work, what do I do???

Delivery delayed

No information found on the return of goods. Paid phone contact even though the call does not go through.

Hello, here is feedback regarding my order of 6 pots of 425 g yogurt flavoring. To start, the product is too sweet. Each pot contains at least 92% sugar! For lemon, it goes up to 99%!!! Following the usage instructions: for half a liter of milk, you need 5 tablespoons of product to have a minimum taste, which represents 64 g of product, or 59 g of sugar: that's huge and way too much for my taste. So, in a 425g pot, 391 g represents sugar, which amounts to €9.58... Sugar is expensive at Lagrange... It's a shame for the sugar because the texture is top-notch. To really get flavor, you have to dose it to the maximum, and thus the sugar content increases. The taste sensation for vanilla and lemon is really very weak. For vanilla, simple organic vanilla sugar makes a difference in taste and appearance because the yogurt is not just white as you can see the vanilla grains. For strawberry, raspberry, peach, and caramel, it's acceptable. I will finish my pots and switch to other sugar-free flavors that the competition offers. Best regards.

I have already ordered these products. I find them today more bland, and yet I proceeded with the same quantities of flavors as last time, which is one third of the jar, for 9 yogurts, and a total of 1.5L of milk.

The post office had consolidated the package, even the box of the small jars was opened inside, but nothing is missing and nothing was broken fortunately.

When I ordered my Lagrange products, they were closed but they still charged my account. They could have waited for the site to reopen to charge and prepare the order and then send it. It's not normal, now I will be careful or I will look elsewhere.

The product matches the description and is functional. I would have liked and am still waiting for the cover of the device that has not been received!!! Thank you for taking the necessary steps!

Site not easy to navigate, order shipped on time.

Just perfect.

Fast delivery but it's a shame that the glass yogurt pots I ordered for my yogurt maker are not sold with their lid... I checked, it's mentioned on the site but not clearly enough in my opinion.

Package received in good condition, nothing to complain about.

For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs

Correct products but significant price increase recently

Everything went very well, quick and efficient. Equipment in good shape, very good waffles.

A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...

I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.

for the kettle I bought, there is missing important information on the site

The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!

Incomplete description

Readable practical

No particular issues