Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
5 5 413 87% 4 472 8% 3 148 2% 2 61 1% 1 101 2%

Summary of reviews

The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Our 2 plancha very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Very good quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
Nothing to report, excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
Nothing to say! It's great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
Very easy to navigate site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
Nothing to report: simple, easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
very good site. all useful information is there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Shipping costs too high for small purchases
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Navigation on the site is very simple.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Very good. The products are good. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Fast delivery and well packaged, I bought a refurbished device. So far no issues, the device is good, just the ladle has a small dent and the packaging is damaged. We'll see over time. But it's a good device.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2022
Order delivered quickly and on time. Quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2022
I went to the Lagrange site to specifically look for a cooking stone to replace the original one that cracked and broke during use. I was able to quickly and confidently identify the right part.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Order arrived as expected. Site. Order arrived as expected. Package impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Easy to use. Lacks a bit of photos of the items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
The site is very ergonomic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2022
everything is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2022
Very good responsiveness in sending and tracking the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Site very easy to understand. The products I wanted were easy to find.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
Nothing to say, as usual. I have been ordering my ferments from the site for years now. Products almost always available. Fast, complete delivery without any unpleasant surprises.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
very good, a part was missing during unpacking, the after-sales service was super responsive, part received in 3 days, well done. The blender is great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Very good,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2022
Perfect, easy navigation on the site, careful shipping in appropriately sized packaging (a rare thing these days), fast and free delivery.
This is my first purchase at Lagrange but surely not the last!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2022
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
The barbecue works very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2022
very satisfied, readable site, fast delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Good product, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
ordered as a gift, received very quickly by the interested parties.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2022
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2022
Fast very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2022
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2022
Satisfied
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