The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIE H.
Rating: 4 out of 5
following a purchase from 14/12/2024
I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!
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ERIC M.
Rating: 4 out of 5
following a purchase from 10/12/2024
too few technical characteristics
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CLOE L.
Rating: 5 out of 5
following a purchase from 19/12/2024
Great! Fast delivery, product always of quality!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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AUDE M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Super simple and quick for the order. And especially a very good packaging.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MONIQUE L.
Rating: 5 out of 5
following a purchase from 08/12/2024
Clear navigation site and perfect delivery times
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LEPRETRE C.
Rating: 5 out of 5
following a purchase from 10/12/2024
The ice cream maker is easy to use and gives excellent results. My raspberry sorbet was very appreciated. I liked the fast and free delivery mode.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PAULINE D.
Rating: 1 out of 5
following a purchase from 12/12/2024
One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!
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Response from LAGRANGE
Hello, We are sincerely sorry for the experience you had with your order. What you describe does not reflect the quality and service standards we uphold at Lagrange for nearly 70 years. Your feedback alerts us to several points that require immediate attention. To quickly resolve this situation, we invite you to contact us again Ingrid via our dedicated customer satisfaction address: [email protected], or by phone at 04 78 86 40 40. We will do everything possible to prioritize your request. We hope you will give us the opportunity to regain your trust. Again, our apologies for this situation and thank you for taking the time to share your feedback with us. The Lagrange team
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SOPHIE D.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very good because we can find spare parts.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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CECILE D.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ALEXIS R.
Rating: 5 out of 5
following a purchase from 08/12/2024
Serious company producing simple but quality items!
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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PATRICK M.
Rating: 5 out of 5
following a purchase from 10/12/2024
Very original raclette machine and of very good quality. Innovative and very classy design. I recommend
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JEAN PAUL J.
Rating: 5 out of 5
following a purchase from 09/12/2024
very good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIE-PAULE V.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very good.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LOIC P.
Rating: 5 out of 5
following a purchase from 07/12/2024
Delivered quickly, product well packaged, nothing to say. No problem.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FLORENCE N.
Rating: 5 out of 5
following a purchase from 07/12/2024
Product meets my expectations and is also made in France
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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CHRISTINE L.
Rating: 5 out of 5
following a purchase from 08/12/2024
Practical and well illustrated site
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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EDITH N.
Rating: 4 out of 5
following a purchase from 12/12/2024
Great waffle maker, it's perfect.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JEAN-PIERRE D.
Rating: 1 out of 5
following a purchase from 08/12/2024
Order not received. No response to the message left on their contact. To be avoided.
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
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EDITA U.
Rating: 5 out of 5
following a purchase from 06/12/2024
Fast and reliable shipping. Correct price.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARTINE L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very very good
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MICHEL J.
Rating: 5 out of 5
following a purchase from 05/12/2024
Clear site for product search
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAETITIA P.
Rating: 4 out of 5
following a purchase from 14/12/2024
I would like to change my purchase, the plates do not fit. Other than that, I am satisfied. Best regards.
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Response from LAGRANGE
Hello, Thank you for your message. I invite you to contact Ingrid who handles our customer service so that she can assist you. Here is her email address: [email protected] We wish you a great day! Marie
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RICHARD D.
Rating: 4 out of 5
following a purchase from 14/12/2024
Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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CHRISTELLE C.
Rating: 5 out of 5
following a purchase from 06/12/2024
Practical and complete
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MONIQUE S.
Rating: 5 out of 5
following a purchase from 18/12/2024
The site is very serious and the products are of very good quality. Highly recommended without hesitation.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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CYRIL V.
Rating: 5 out of 5
following a purchase from 07/12/2024
Easy and clear
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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NATHALIE B.
Rating: 5 out of 5
following a purchase from 15/12/2024
Products that meet our expectations, seem to be of very good quality
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FRANCOISE S.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good, impeccable service, careful and attentive. I recommend!
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JOELLE D.
Rating: 5 out of 5
following a purchase from 16/12/2024
Clear site and easy navigation. Quality product. Delivery within the announced deadlines.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MICHEL M.
Rating: 5 out of 5
following a purchase from 02/12/2024
meets my expectations
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ANNE MARIE G.
Rating: 5 out of 5
following a purchase from 05/12/2024
delivery date respected in very careful packaging to avoid any breakage
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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JOHANN R.
Rating: 5 out of 5
following a purchase from 16/12/2024
Excellent waffle maker, very practical and of good quality
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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NELSON M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Good, nothing to report.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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RENAUD H.
Rating: 5 out of 5
following a purchase from 15/12/2024
Device arrived in perfect condition, delivery time respected, we are satisfied thank you
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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MARIE CHRISTINE J.
Rating: 5 out of 5
following a purchase from 17/12/2024
Fast delivery, on time for Christmas despite the late order. Thank you.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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LAURENCE P.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very easy to use
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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SYLVIE V.
Rating: 5 out of 5
following a purchase from 02/12/2024
Nothing to report.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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FRANCK R.
Rating: 5 out of 5
following a purchase from 03/12/2024
Perfect device as per the packaging
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
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ELODIE M.
Rating: 5 out of 5
following a purchase from 30/11/2024
Nothing to report
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