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Rating: 4 out of 5
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Very good. Just missing recipes with plant-based milks
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Rating: 4 out of 5
Good reading of the products, ease of ordering
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Rating: 4 out of 5
Very pleasant site to look at but difficult to find certain products
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Rating: 4 out of 5
very fast delivery
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Good navigation on the site, fast and perfect delivery. Content matching my expectations.
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Rating: 4 out of 5
Very good, but since then I've been receiving a bit too much advertising for the site!
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Rating: 4 out of 5
Order in August. But nothing informs that the service is closed.
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Rating: 4 out of 5
Simple site to use. It would be practical if we could easily compare the different versions.
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Rating: 4 out of 5
The waffle iron works very well and is very stylish. Too bad the box of the waffle maker is half coated with 'grease', it seems. Even the delivery note is soaked. I will have to store my iron in another box. Too bad for an iron of this price. The delivery was fast.
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Rating: 4 out of 5
Perfect
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Rating: 4 out of 5
Not clear on the origin of the manufacturing.
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Rating: 1 out of 5
Just perfect.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 4 out of 5
Delivery one day before the scheduled date (without prior information) and heavy package left at the entrance gate (received by an elderly person) without any offer of help. In short, a rushed service from Chronopost.
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Rating: 4 out of 5
Very good quality of products.
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Rating: 2 out of 5
Fast delivery but it's a shame that the glass yogurt pots I ordered for my yogurt maker are not sold with their lid... I checked, it's mentioned on the site but not clearly enough in my opinion.
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Rating: 4 out of 5
It would still be preferable for the power cord to be a bit longer.
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Rating: 2 out of 5
For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
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I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the product purchased on our site does not meet your expectations. Our customer service received your request this morning and will get back to you as soon as possible to find a solution. The Lagrange team.
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Rating: 4 out of 5
Put even more emphasis on quality, the choice of materials
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Rating: 1 out of 5
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very easy to navigate site
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Rating: 4 out of 5
Navigation on the site is very simple.
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Rating: 4 out of 5
Easy to use. Lacks a bit of photos of the items.
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Rating: 4 out of 5
Site very easy to understand. The products I wanted were easy to find.
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Rating: 1 out of 5
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Had no problem ordering, as far as I remember
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Rating: 2 out of 5
Readable practical
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are delighted to see that you found what you were looking for.
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Rating: 2 out of 5
No particular issues
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are glad to see that you found what you were looking for.