The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Having to get angry to receive the entirety of the order is a shame
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry for this experience and fully understand your dissatisfaction. This situation does not reflect the level of service we wish to offer our customers.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Y
YVES M.
Rating: 4 out of 5
following a purchase from 04/02/2026
Satisfied with my order. But worried that the plug of my waffle maker is for sale on the site. Recurring quality defect???
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Response from LAGRANGE
Hello,
Thank you for your message.
We want to reassure you: if some parts, like the plug, are available for sale on our site, it is primarily because we prioritize the repairability and durability of our devices. In this responsible approach, we provide spare parts to allow for the restoration of products and to extend their lifespan, rather than having to replace them.
This approach is part of our quality commitments and our desire to fight against waste. Of course, our consumer service remains at your disposal to assist you.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
MOHAMED B.
Rating: 4 out of 5
following a purchase from 02/02/2026
Very well received. I have the impression that the packaging of the plates was opened. The protective tape was peeled off. Prices should be a few euros lower.
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Response from LAGRANGE
Hello,
Thank you for your message.
We apologize for this inconvenience regarding the packaging of the plates. Your comment about the price is also taken into account; we always pass on our customers' feedback to our teams in order to improve our products and services.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
T
THIERRY M.
Rating: 4 out of 5
following a purchase from 03/02/2026
Good, but it's a pity that the clamp is not included.
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GUILLAUME D.
Rating: 2 out of 5
following a purchase from 01/02/2026
One of the delivered products (refurbished blender) does not work.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that the delivered product does not work. This malfunction does not reflect our quality commitments and the standards we uphold in each of our products. We invite you to contact our customer service so that we can find a solution quickly (exchange, repair, or assistance with setup depending on the situation).
Thank you for your trust.
Have a great day,
The Lagrange team.
H
HOLLENDER M.
Rating: 1 out of 5
following a purchase from 26/01/2026
Incomplete package
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that your package is incomplete. This situation does not reflect our quality commitments nor the attention we pay to the preparation of our orders. We invite you to contact our customer service so that we can verify your case and provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
Y
YANN P.
Rating: 4 out of 5
following a purchase from 22/01/2026
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YANNICK D.
Rating: 4 out of 5
following a purchase from 28/01/2026
I am very satisfied with your waffle maker. The only downside is that my grandchildren enjoy using it and push me to make the batter, and the pounds are piling up
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your waffle maker gives you complete satisfaction, it seems to be a great success with your grandchildren!
Have a nice day,
The Lagrange team
D
DANIEL D.
Rating: 4 out of 5
following a purchase from 27/01/2026
beautiful aesthetics
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KEVIN M.
Rating: 4 out of 5
following a purchase from 26/01/2026
Good, however the prices remain high. Offer completely free home delivery.
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AGNES L.
Rating: 4 out of 5
following a purchase from 25/01/2026
The waffles are good but I have a lot of trouble detaching them from the machine at the end of cooking. I will have to try putting more butter next time. Nevertheless, I am happy with my purchase as the machine seems solid.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your device meets your satisfaction. To facilitate the unmolding of the waffles, you can indeed try lightly buttering the plates before cooking or incorporating a bit of fat into your waffle batter. This should make it easier and more pleasant to remove the waffles.
Have a nice day,
The Lagrange team
M
MAUD C.
Rating: 1 out of 5
following a purchase from 23/01/2026
Defective product
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that your product is defective. We invite you to contact our customer service so that we can resolve this issue quickly.
We remain at your complete disposal.
Have a nice day,
The Lagrange team
A
ANDRE P.
Rating: 1 out of 5
following a purchase from 21/01/2026
No, I am not happy. A week after my purchase, the crepe maker had dropped by 20€. I don't find that normal.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We understand your comment. Prices can fluctuate based on promotions, which are regular. To be informed of our offers and benefit from the best conditions, we invite you to subscribe to our newsletter.
Have a nice day,
The Lagrange team
M
MARYLENE L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Satisfied with my purchase
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LILIANE C.
Rating: 2 out of 5
following a purchase from 28/11/2025
The splash guard lid is missing. I sent you an email to report it. No response!
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Response from LAGRANGE
Hello,
Thank you for your feedback. We take note of your comment regarding the splash guard lid and will forward it to our design office for study and future improvement.
Have a nice day,
The Lagrange team
M
MARJORIE T.
Rating: 1 out of 5
following a purchase from 11/01/2026
Quality product but during use, the horrible smell that comes out raises doubts about the composition of the plastics used!!! Acrid solvent smell??? It's a shame.
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Response from LAGRANGE
Hello,
Thank you for your feedback. It is normal for your device to emit a smell during the first use. This may come from paraffin residues present on the heating elements during manufacturing. As indicated in the manual, it is recommended to let the device heat up for a few minutes empty before preparing your first waffles. This step helps dissipate these odors and ensures safe use. After this first heating, you should no longer smell any unpleasant odor and can fully enjoy your device.
Have a nice day,
The Lagrange team
J
JACQUES D.
Rating: 1 out of 5
following a purchase from 21/01/2026
Raclette device received, but it trips the circuit breaker. Returned but no follow-up.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this situation. We invite you to contact our customer service so that we can assess the situation with you and provide a solution.
Have a nice day,
The Lagrange team
B
BEATRICE V.
Rating: 4 out of 5
following a purchase from 20/01/2026
a utensil to put the right amount of dough would be welcome - because when it overflows it's annoying to clean - The waffles are really delicious - I will try to make other recipes -
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E
ERIC B.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very good brand, too bad the waffle plates no longer exist for the old models
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BEATRICE D.
Rating: 4 out of 5
following a purchase from 20/01/2026
good product
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LISE D.
Rating: 4 out of 5
following a purchase from 19/01/2026
DELIVERY TIME NOT FAST ENOUGH
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THIERRY M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Received on time and very well packaged. Not tested yet.
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RENE G.
Rating: 4 out of 5
following a purchase from 16/01/2026
I am in the process of renewing my convenience appliances, so for some of these, I cannot comment. I will soon purchase a fifth appliance, the classic stone meat grill. All of this is happening between January and February 2026. I hope not to have any problems, given that I trust your company and moreover, I contribute to its sustainability. sustainability.
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Response from LAGRANGE
Hello,
Thank you very much for your review and for the trust you place in Lagrange. We are delighted to know that you are renewing your appliances with us and that you are contributing to the maintenance of the industry in France.
Have a nice day,
The Lagrange team
D
DAVID F.
Rating: 1 out of 5
following a purchase from 15/01/2026
Device does not work upon receipt
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Response from LAGRANGE
Hello,
Thank you very much for your feedback. We are sincerely sorry to hear that your device is not working. This is obviously not the experience we want for our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly provide you with an appropriate solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
D
DOMINIQUE L.
Rating: 4 out of 5
following a purchase from 14/01/2026
Good.
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PIERRE L.
Rating: 4 out of 5
following a purchase from 12/01/2026
Very good
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IRVIN C.
Rating: 4 out of 5
following a purchase from 10/01/2026
Lack of depth to fill the croque monsieur. Otherwise, it is in line with what is asked of it. Good product despite this inconvenience.
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MARIE S.
Rating: 4 out of 5
following a purchase from 08/01/2026
Very satisfied with the product and its packaging. However, it took 4 or 5 attempts to complete the order. The computer process may need to be reviewed...
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CHANTAL Y.
Rating: 1 out of 5
following a purchase from 08/01/2026
Incomplete order. Packaging a bit light for the weight of such a device.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for the incomplete order and take note of your comment regarding the packaging.
We invite you to contact our customer service to find the best solution for you.
We wish you a very nice day.
The Lagrange team
F
FRANCK G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.
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FRANCIS B.
Rating: 4 out of 5
following a purchase from 09/01/2026
It's a shame the device doesn't work, I just returned from vacation to write a customer service request
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
J
JACQUELINE B.
Rating: 4 out of 5
following a purchase from 08/01/2026
Order placed after a positive phone exchange with customer service. Received on time
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CHANTAL P.
Rating: 1 out of 5
following a purchase from 08/01/2026
The device did not work and has been returned
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team
G
GAELLE B.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very good product, and cheaper on the Lagrange site than with the retailers near my home. I would just note the lack of information regarding the status of the order until shipment.
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THIERRY F.
Rating: 4 out of 5
following a purchase from 08/01/2026
lack of indication on refurbished products
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FLORENCE L.
Rating: 2 out of 5
following a purchase from 03/01/2026
Very disappointed, I have lemon and exotic fruits and it has no taste. Very very disappointed
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Response from LAGRANGE
Hello,
Thank you for your feedback. We will forward your comment to our research department to improve our yogurt cultures.
We wish you a very nice day.
The Lagrange team
C
CATHERINE M.
Rating: 4 out of 5
following a purchase from 06/01/2026
Very good but the only Colissimo option to our home is a disaster.
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VINCENT F.
Rating: 4 out of 5
following a purchase from 05/01/2026
The yogurts are very good. Haven't tried the cheese molds yet. Just a small note about the lid, the grip is not optimal, it slips from the fingers.
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ROMUALD F.
Rating: 4 out of 5
following a purchase from 02/01/2026
Good
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DOMINIQUE D.
Rating: 4 out of 5
following a purchase from 31/12/2025
Efficient and high-performing waffle maker. It's a pity that the plates cannot be put in the dishwasher.
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