LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Disappointed with my order because one of the two pans has a chip of ceramic in the inner corner. You should check your products before shipping them.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry for this inconvenience and understand your disappointment. This situation does not reflect our quality commitments nor the attention we pay to the control of our products before shipping. We invite you to contact our consumer service so that we can verify your case and offer you a quick solution (exchange or replacement).
Thank you for your trust.
Have a great day,
The Lagrange team.
S
Suzanna H.
Rating: 4 out of 5
following a purchase from 18/02/2026
Fast delivery, impeccable condition of the product; however, I received no confirmation email for the order, shipping, etc. Fortunately, tracking can be done on the site....
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Nicolas B.
Rating: 1 out of 5
following a purchase from 15/02/2026
The item does not correspond at all to the selected device.
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Xavier S.
Rating: 2 out of 5
following a purchase from 02/02/2026
The presentation of the product on the site is questionable; one might imagine that the lid is included. This is not the case. And it is not sold separately; in short, this purchase is unusable.
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Manon J.
Rating: 2 out of 5
following a purchase from 10/02/2026
Hello, I still have not received my order.
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Bernard P.
Rating: 4 out of 5
following a purchase from 08/02/2026
My device is broken, I sent it to you and I would have liked to have it back before the end of the holidays to make desserts for my grandchildren.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to hear about this setback and understand your disappointment, especially with the holidays approaching... To review your case and provide you with a quick response regarding the progress of the handling, we invite you to contact our customer service.
Thank you for your trust.
Have a great day,
The Lagrange team.
M
Micheline P.
Rating: 4 out of 5
following a purchase from 08/02/2026
I just made some wafers and: your dough recipe makes it difficult to spread on the grids and ultimately have rectangular wafers. Moreover, you need to tighten the handles of the device so that the waffle grids are pressed together... as if they were thicker than the croque monsieur or waffle grids
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Response from LAGRANGE
Hello,
Thank you for your message.
We appreciate your feedback. Regarding the cooking of the wafers, please note that a small clamp is normally provided with the plates to properly press the device during cooking and obtain fine and regular wafers.
If despite this you encounter a difficulty or if the clamp was not present in your packaging, we invite you to contact our customer service so that we can assist you.
Thank you for your trust.
Have a great day,
The Lagrange team.
G
Guy C.
Rating: 1 out of 5
following a purchase from 05/02/2026
Having to get angry to receive the entirety of the order is a shame
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry for this experience and fully understand your dissatisfaction. This situation does not reflect the level of service we wish to offer our customers.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
Y
Yves M.
Rating: 4 out of 5
following a purchase from 04/02/2026
Satisfied with my order. But worried that the plug of my waffle maker is for sale on the site. Recurring quality defect???
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Response from LAGRANGE
Hello,
Thank you for your message.
We want to reassure you: if some parts, like the plug, are available for sale on our site, it is primarily because we prioritize the repairability and durability of our devices. In this responsible approach, we provide spare parts to allow for the restoration of products and to extend their lifespan, rather than having to replace them.
This approach is part of our quality commitments and our desire to fight against waste. Of course, our consumer service remains at your disposal to assist you.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
M
Mohamed B.
Rating: 4 out of 5
following a purchase from 02/02/2026
Very well received. I have the impression that the packaging of the plates was opened. The protective tape was peeled off. Prices should be a few euros lower.
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Response from LAGRANGE
Hello,
Thank you for your message.
We apologize for this inconvenience regarding the packaging of the plates. Your comment about the price is also taken into account; we always pass on our customers' feedback to our teams in order to improve our products and services.
Thank you for your trust.
Have a very nice day,
The Lagrange team.
T
Thierry M.
Rating: 4 out of 5
following a purchase from 03/02/2026
Good, but it's a pity that the clamp is not included.
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Guillaume D.
Rating: 2 out of 5
following a purchase from 01/02/2026
One of the delivered products (refurbished blender) does not work.
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that the delivered product does not work. This malfunction does not reflect our quality commitments and the standards we uphold in each of our products. We invite you to contact our customer service so that we can find a solution quickly (exchange, repair, or assistance with setup depending on the situation).
Thank you for your trust.
Have a great day,
The Lagrange team.
H
Hollender M.
Rating: 1 out of 5
following a purchase from 26/01/2026
Incomplete package
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sincerely sorry to learn that your package is incomplete. This situation does not reflect our quality commitments nor the attention we pay to the preparation of our orders. We invite you to contact our customer service so that we can verify your case and provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
Y
Yann P.
Rating: 4 out of 5
following a purchase from 22/01/2026
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Yannick D.
Rating: 4 out of 5
following a purchase from 28/01/2026
I am very satisfied with your waffle maker. The only downside is that my grandchildren enjoy using it and push me to make the batter, and the pounds are piling up
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your waffle maker gives you complete satisfaction, it seems to be a great success with your grandchildren!
Have a nice day,
The Lagrange team
D
Daniel D.
Rating: 4 out of 5
following a purchase from 27/01/2026
beautiful aesthetics
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Kevin M.
Rating: 4 out of 5
following a purchase from 26/01/2026
Good, however the prices remain high. Offer completely free home delivery.
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Agnes L.
Rating: 4 out of 5
following a purchase from 25/01/2026
The waffles are good but I have a lot of trouble detaching them from the machine at the end of cooking. I will have to try putting more butter next time. Nevertheless, I am happy with my purchase as the machine seems solid.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are delighted that your device meets your satisfaction. To facilitate the unmolding of the waffles, you can indeed try lightly buttering the plates before cooking or incorporating a bit of fat into your waffle batter. This should make it easier and more pleasant to remove the waffles.
Have a nice day,
The Lagrange team
M
Maud C.
Rating: 1 out of 5
following a purchase from 23/01/2026
Defective product
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that your product is defective. We invite you to contact our customer service so that we can resolve this issue quickly.
We remain at your complete disposal.
Have a nice day,
The Lagrange team
A
Andre P.
Rating: 1 out of 5
following a purchase from 21/01/2026
No, I am not happy. A week after my purchase, the crepe maker had dropped by 20€. I don't find that normal.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We understand your comment. Prices can fluctuate based on promotions, which are regular. To be informed of our offers and benefit from the best conditions, we invite you to subscribe to our newsletter.
Have a nice day,
The Lagrange team
M
Marylene L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Satisfied with my purchase
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Liliane C.
Rating: 2 out of 5
following a purchase from 28/11/2025
The splash guard lid is missing. I sent you an email to report it. No response!
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Response from LAGRANGE
Hello,
Thank you for your feedback. We take note of your comment regarding the splash guard lid and will forward it to our design office for study and future improvement.
Have a nice day,
The Lagrange team
M
Marjorie T.
Rating: 1 out of 5
following a purchase from 11/01/2026
Quality product but during use, the horrible smell that comes out raises doubts about the composition of the plastics used!!! Acrid solvent smell??? It's a shame.
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Response from LAGRANGE
Hello,
Thank you for your feedback. It is normal for your device to emit a smell during the first use. This may come from paraffin residues present on the heating elements during manufacturing. As indicated in the manual, it is recommended to let the device heat up for a few minutes empty before preparing your first waffles. This step helps dissipate these odors and ensures safe use. After this first heating, you should no longer smell any unpleasant odor and can fully enjoy your device.
Have a nice day,
The Lagrange team
J
Jacques D.
Rating: 1 out of 5
following a purchase from 21/01/2026
Raclette device received, but it trips the circuit breaker. Returned but no follow-up.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this situation. We invite you to contact our customer service so that we can assess the situation with you and provide a solution.
Have a nice day,
The Lagrange team
B
Beatrice V.
Rating: 4 out of 5
following a purchase from 20/01/2026
a utensil to put the right amount of dough would be welcome - because when it overflows it's annoying to clean - The waffles are really delicious - I will try to make other recipes -
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Eric B.
Rating: 4 out of 5
following a purchase from 20/01/2026
Very good brand, too bad the waffle plates no longer exist for the old models
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Beatrice D.
Rating: 4 out of 5
following a purchase from 20/01/2026
good product
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Lise D.
Rating: 4 out of 5
following a purchase from 19/01/2026
DELIVERY TIME NOT FAST ENOUGH
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Thierry M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Received on time and very well packaged. Not tested yet.
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Rene G.
Rating: 4 out of 5
following a purchase from 16/01/2026
I am in the process of renewing my convenience appliances, so for some of these, I cannot comment. I will soon purchase a fifth appliance, the classic stone meat grill. All of this is happening between January and February 2026. I hope not to have any problems, given that I trust your company and moreover, I contribute to its sustainability. sustainability.
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Response from LAGRANGE
Hello,
Thank you very much for your review and for the trust you place in Lagrange. We are delighted to know that you are renewing your appliances with us and that you are contributing to the maintenance of the industry in France.
Have a nice day,
The Lagrange team
D
David F.
Rating: 1 out of 5
following a purchase from 15/01/2026
Device does not work upon receipt
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Response from LAGRANGE
Hello,
Thank you very much for your feedback. We are sincerely sorry to hear that your device is not working. This is obviously not the experience we want for our customers.
We invite you to contact our customer service via the form on our website lagrange.fr so that we can quickly provide you with an appropriate solution.
I remain at your disposal,
Have a nice day,
The Lagrange team
D
Dominique L.
Rating: 4 out of 5
following a purchase from 14/01/2026
Good.
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Pierre L.
Rating: 4 out of 5
following a purchase from 12/01/2026
Very good
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Irvin C.
Rating: 4 out of 5
following a purchase from 10/01/2026
Lack of depth to fill the croque monsieur. Otherwise, it is in line with what is asked of it. Good product despite this inconvenience.
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Marie S.
Rating: 4 out of 5
following a purchase from 08/01/2026
Very satisfied with the product and its packaging. However, it took 4 or 5 attempts to complete the order. The computer process may need to be reviewed...
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C
Chantal Y.
Rating: 1 out of 5
following a purchase from 08/01/2026
Incomplete order. Packaging a bit light for the weight of such a device.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for the incomplete order and take note of your comment regarding the packaging.
We invite you to contact our customer service to find the best solution for you.
We wish you a very nice day.
The Lagrange team
F
Franck G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.
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Francis B.
Rating: 4 out of 5
following a purchase from 09/01/2026
It's a shame the device doesn't work, I just returned from vacation to write a customer service request
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this malfunction and invite you to contact our customer service so that we can find a solution quickly.
We wish you a very nice day.
The Lagrange team
J
Jacqueline B.
Rating: 4 out of 5
following a purchase from 08/01/2026
Order placed after a positive phone exchange with customer service. Received on time
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Chantal P.
Rating: 1 out of 5
following a purchase from 08/01/2026
The device did not work and has been returned
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry for this inconvenience and have taken note of the return of the device. Our customer service will handle it as soon as possible.
We wish you a very nice day.
The Lagrange team
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