Customer reviews of LAGRANGE

Happy with the delivery and the product even though I thought that for the Liège waffles the molds would be in 2 parts on the plate! Thicker waffles But I recommend Lagrange

excellent

The device works perfectly. However, a small scratch was present on the top. Too bad for a device bought new...

Hello Regarding the order and the shipping I take away one star because I ordered the waffle maker on 28.12.2025 to receive it on 7.01.2026. No information on the site that it would not ship between December 28 and 2.01.2026. I had to call several times on January 5 to finally reach the person in charge of shipping. She had difficulty telling me that my waffle maker would be sent on the 5th, so the day of my call. I finally received it on January 7, 2026. I tried them the same day and regarding the device nothing to say it is perfect. Perfect Belgian waffle and top croque monsieur.

Good products that deserve better packaging

Hello, after several exchanges and mishaps (package blocked by the carrier), I was able to receive the ordered product, thanks to the Lagrange sales team and their professionalism. Unfortunately, the lid of the pizza oven was slightly dented! We had to disassemble and straighten it. But it works perfectly.

Order of a refurbished product, which works perfectly, and is super convenient to use. However, the shipping and transport times were very long.

My plates work but the cooking is uneven... what is the purpose of the piece delivered alongside??

Quality product, well packaged. However, the order was placed very shortly before the holidays and took longer than expected to be delivered.

It's a shame that the product is made in China (PRC)

One nuance: there is a bit too much sugar in the flavors.

Timely delivery and great design. Very good result and flawless function. In particular, the ceramic pans are super. Unfortunately, one of the plastic nipples for holding the top glass plate broke.

The waffle maker was well packaged, in a box with polystyrene blocks. However, there was nothing between the plates of the waffle maker or the 2 additional plates to protect them from rubbing against each other during transport. Thus, there are scratches on some of the 3 sets of plates ordered. Could you tell me if you can proceed with an exchange of the damaged plates? Thank you.

The device is great but for waffles, on one side the cooking and shape are perfect but on the other side, the shape and cooking are not great. I followed exactly what was noted. If there is another tip for cooking, I am interested. As for the waffles, the recipe and the result at the end of cooking are great. Thank you

I still have not received the package even though it was scheduled for Friday the 19th. I left without it, on vacation, at friends' where I was supposed to give it on 12/26.

Product conforms to the order. Only the delivery time was a bit longer than announced.

Perfect

Order placed on a serious and fast site

Poorly fixed heating rod of the raclette device

Very good device meets our expectations but delivery a bit long otherwise top thanks

Hello, incomplete box, the plates for the croque monsieur are not included

Summary operating information in the user manual. No explanations on the different times (heating time before flipping, flipping and vague cooking time)

Your dough recipe is too thick

I could not benefit from a 10% discount for my first purchase because I did not see this possibility at the time of ordering. It should have been proposed more clearly before payment.

The stone of the pierrade is chipped

Very good

TB

Damaged package

I received a waffle maker when I ordered a raclette machine; this is unacceptable! It is a gift for Christmas which is in 6 days!

I never received my order.

I bought the "tarti waffles"; I prepared the batter and when I plugged in the device, my circuit breaker tripped. I changed the outlet, same issue. The next day I plugged it back in and after 1 second of heating, my circuit breaker tripped again. Dangerous device, the AI responded. I should have ordered online, for example on Amazon; it is true that I am not the only one having this problem. I am disappointed and no longer believe that buying French is a guarantee of quality. I contacted the AI which responded: Dangerous, defective device, do not plug it back in. After that, I went online and I am not the only one. I should have ordered online but not directly from Lagrange. I am very disappointed and doubt that buying French is a guarantee of quality.

Too bad the panini plates were not available and could not be ordered at the same time even if the delivery of the plates could have been different.

Good

My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3

Quality item and fast delivery but very long order preparation time (shipping) (one week) but the main thing is the quality of the product.

Satisfied

No problem with the delivery, but there is an issue with the device after the first use, one handle came loose! Device to be returned for warranty. Too bad!!

Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck

Very good product except for the delivery which was too long. Delayed the first time then returned to the distribution site where I had to wait 5 days without news or tracking of the package. Too bad.

Very good