English 
S
Rating: 4 out of 5
Not disappointed with my purchase, good quality for a crepe maker and waffle maker. I even think of buying the different accessories.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 2 out of 5
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
C
Rating: 4 out of 5
Very good
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F
Rating: 1 out of 5
Still waiting for our delivery. Non-existent customer service, first and last time
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
Rating: 1 out of 5
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
P
Rating: 1 out of 5
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
A
Rating: 4 out of 5
Quality material although a bit expensive
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N
Rating: 2 out of 5
Too bad there is no protection, received with the stone broken.
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
A
Rating: 1 out of 5
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
A
Rating: 2 out of 5
Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.
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D
Rating: 4 out of 5
It's an excellent product, very high quality, however, the first order by delivery was a failure because the product was poorly protected, arrived all damaged, it had to be returned, then I had to reorder another one to pick up directly in the store. Unpleasant experience!
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C
Rating: 4 out of 5
Fast delivery, protected package, and in accordance with my order. I am satisfied!
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M
Rating: 4 out of 5
Fast delivery and good packaging
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N
Rating: 4 out of 5
Effective and fast
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D
Rating: 4 out of 5
Update the pickup points
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C
Rating: 4 out of 5
Please adapt the contents to the size of the box. Thank you
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P
Rating: 4 out of 5
The products arrived on time, the only downside was that the container was only sealed with a low-quality adhesive strip that did not make the package airtight, as if it had been opened.
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C
Rating: 1 out of 5
Not received, not informed of the tracking
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
E
Rating: 1 out of 5
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
C
Rating: 4 out of 5
The outer parts heat less than the center. The energy distribution is not completely homogeneous. Maybe also add spatulas to recover all the cheese. Otherwise, nice aesthetic appearance
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J
Rating: 1 out of 5
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
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L
Rating: 4 out of 5
In line with our expectations
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J
Rating: 4 out of 5
I ordered a transparency raclette for 8 people on the site. The device arrived well, but in the pictures, I had seen white pans, and I received black pans..... So I asked if it was possible to exchange the pans? (New device, not used)... Response: no. You have to return the device and order a new one with white pans!... So, I ordered 8 white pans, which I received well..... I think a commercial gesture would have been nice, especially since I was willing to pay a supplement if necessary.... Too bad, but I will remember it.
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U
Rating: 4 out of 5
I would have liked to receive an email as soon as the package was shipped. However, I was able to track the package via my account, so it wasn't that bad.
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N
Rating: 4 out of 5
I haven't opened the package: it's a gift for Christmas!! THANK YOU
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M
Rating: 4 out of 5
I have been a regular user of Lagrange products for many years and have never been disappointed with my purchase. This is the first time I am doing it online. Everything went well with the shipping. Since it is a gift for my granddaughter for Christmas, I haven't unpacked anything yet. We'll see at Christmas how the device I am giving her is.
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F
Rating: 1 out of 5
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
V
Rating: 4 out of 5
very fast
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H
Rating: 4 out of 5
I ALREADY KNOW LAGRANGE AND AM SATISFIED. HOWEVER, THE DELIVERY WAS LONGER THAN EXPECTED DUE TO THE POST (COLISSIMO). DELAY ALLEGEDLY RELATED TO SHEIN SHIPMENTS ...
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V
Rating: 1 out of 5
Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
R
Rating: 1 out of 5
The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
M
Rating: 4 out of 5
Nice model. Despite the power of 1000W, cooking time is very long. The electric cable outlet should be positioned outside the leg.
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S
Rating: 4 out of 5
Meets expectations
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P
Rating: 2 out of 5
Wrong item and very damaged box
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
O
Rating: 4 out of 5
Very good value for money
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J
Rating: 4 out of 5
bought a refurbished Premium waffle maker. clean product properly packaged in original box, just missing a closure clip which explains the 4 stars
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C
Rating: 1 out of 5
I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
D
Rating: 4 out of 5
Very good product, the yogurt maker was a gift and my yogurts turned out well
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M
Rating: 1 out of 5
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
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Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
E
Rating: 4 out of 5
It's a shame to have to buy the same part twice in 7 years. I bought Lagrange to be worry-free, I won't do it again
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