Customer reviews of LAGRANGE

The brand of the family waffle maker for 4 generations!

Missing article easily found on the Lagrange website with correct delivery.

Small bubbles barely noticeable on the device's shell. I did not expect the plates to be non-dishwasher safe.
Good quality material.

The bowl of my blender cracked on the first use while making soup

Some updates need to be made

I am satisfied with my order.

Good. I like the mention 'In stock' or 'Unavailable'. Fast and careful shipping.

Nothing to report.

A bit too much harassment to give a review. Let us do it if we wish.

Easily found on the site a set to save a bit (waffle maker and plate sets)

Delivery a bit long

Satisfied

This was our first direct order from your site. Shipping and receipt without problem. I regretted that there was no discount even minimal for the case where we took several devices: we were considering taking 2x4 rather than 1x8.

For the sake of economy, why heat both accesses when one is enough in some cases, on the TOASTER? Thank you for your response. R.Bonnet Nantes

Package well packaged, received on the agreed date

Order of the part on the site and delivery. Perfect! However, I think the connector of the waffle maker is too fragile or too exposed.

Quick and easy search

In perfect condition

I bought the refurbished pierrade. Very happy. Note that the raclette was missing and one of the plate's fixings is broken. But that doesn't affect the use!

too few technical characteristics

Super simple and quick for the order. And especially a very good packaging.

One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!

Great waffle maker, it's perfect.

Order not received. No response to the message left on their contact. To be avoided.

I would like to change my purchase, the plates do not fit. Other than that, I am satisfied. Best regards.

Another Lagrange utensil in my kitchen and it works wonderfully. A small downside is that the additional plates are relatively expensive, hence my rating of 4.

Nothing to report.

item meets my request

Very fast bookstore, very good item, very happy

Raclette service arrived defective, one of the glass plate supports is broken, no piece in the packaging box, so the problem lies in the manufacturing or packaging line, so the quality control leaves much to be desired!
I am willing to buy made in France products, provided that manufacturing, safety, durability, etc. are up to standard, ....
So during the holidays, I who wanted to treat myself and my guests, it was a failure, I had to change the menu, very big disappointment.
I am waiting for the _08 January reopening of the LAGRANGE factory for the follow-up

Functional site

Satisfied, easy order and fast delivery

Well-designed device, top design. Small downside, the power cord could have been oriented towards the outside of the device.

The site could show more clarity in the offers and better organize them. I had to cancel an order to place another one afterwards. Customer service was not very involved during my call, but the necessary was done without obstacles.

Easy-to-access and use site, products easy to find, fast shipping. For delivery, the box was not suitable for the product, a bit damaged but the product was in another box inside, maybe it should be protected with bubble wrap or something else.

Nothing to report

I just ordered, I can't judge the site in its entirety as I haven't browsed it

From ordering to delivery, everything was perfect.

Not enough clarity, too much mixing

Nothing to report