The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
My waffles are not cooked, they remain white and soft even with the crispy function and the setting on 3
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are really surprised by this problem, as we have been making waffle makers for 70 years and this type of return is very rare. It is possible that your device has a defect in the heating element. We invite you to contact our customer service via the form on lagrange.fr so that we can examine your waffle maker and offer you a solution quickly.
We wish you a very good day.
The Lagrange team.
F
FRANCK B.
Rating: 1 out of 5
following a purchase from 29/11/2025
Hello, An order from November 28, an erroneous shipment from Lagrange, my return within the deadline, the return from Lagrange on December 14 still not received. And I make all the intermediate calls. Best regards, Franck
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this situation and for the delays you are experiencing due to the initial shipping error. We fully understand your frustration, especially after several intermediate calls. This end-of-year period, particularly busy between Black Friday and the holidays, can unfortunately lead to additional delays, but this should not impact your experience to this extent.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up and followed closely until you receive your order.
We wish you a very good day.
The Lagrange team.
M
MARIE H.
Rating: 2 out of 5
following a purchase from 28/11/2025
The croque-monsieur experience is valid, however for the waffles it’s really not up to par, they are soft even after several attempts and we get batter everywhere, so between the walls with the manipulation from one side to the other, cleaning is a hassle, it would also be good to add a thermostat to know the exact temperature, and an on/off button to avoid having to unplug the socket between each waffle, in short, quite disappointed...
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that you enjoyed the croque-monsieur experience.
Your comments about the thermostat and the on/off button are very relevant and will be taken into account for the improvement of our future models.
We wish you a very good day.
The Lagrange team.
F
FLORIAN M.
Rating: 1 out of 5
following a purchase from 28/11/2025
Still waiting for our delivery. Non-existent customer service, first and last time
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the delay in your delivery and for the difficulty encountered in contacting our customer service. This end-of-year period, with Christmas, generates a particularly high volume of orders, which can unfortunately cause delays. We invite you to contact our customer service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
F
FREDERIC P.
Rating: 1 out of 5
following a purchase from 28/11/2025
A fixing screw and other elements were missing from the box of my fondue, this should be checked before shipping.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry to learn that elements were missing from the box of your fondue. We understand your remark and agree on the importance of checks before shipping. Your feedback will be forwarded to our teams to strengthen these verifications.
We invite you to contact our customer service via the form on lagrange.fr so that we can send you the missing parts quickly.
We wish you a very good day.
The Lagrange team.
P
PHILIPPE C.
Rating: 1 out of 5
following a purchase from 28/11/2025
I received my package only 10 days later!!!! Delivery problem for 3 days.... finally a change of pickup point!!!! Not great......
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sorry for this delay and the difficulties encountered during delivery. This period is particularly busy, especially with the end-of-year holidays, which can lead to delays and changes in pickup points beyond our control.
We understand your dissatisfaction and apologize for this experience.
We wish you a very good day.
The Lagrange team.
N
NICOLAS D.
Rating: 2 out of 5
following a purchase from 28/11/2025
Too bad there is no protection, received with the stone broken.
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that the stone was received broken. It is likely that this was due to transport despite all our precautions. We invite you to contact our customer service via the form on lagrange.fr
so that we can proceed with the replacement quickly.
We wish you a very good day.
The Lagrange team.
A
AMANDINE T.
Rating: 1 out of 5
following a purchase from 28/11/2025
Incredible! I received the wrong waffle maker and an assortment of plates for both the correct and incorrect waffle maker. Customer service is slow and does not pay attention to the explanations given in the complaint (for example, the shipping address that has changed in the meantime). I will have to waste time going to ship the products received by mistake and wait for my order again. What a disappointment!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this order preparation error and for the inconveniences caused, especially the time lost and the complicated exchanges with customer service. This is obviously not the experience we wish to offer. The current period can be particularly busy, which can unfortunately lead to errors and longer processing times, but this does not excuse the situation you describe.
We invite you to contact our customer service again via the form on lagrange.fr so that your case can be taken up with care and an appropriate solution can be proposed to you as soon as possible.
We wish you a very good day.
The Lagrange team.
A
ANDREAS E.
Rating: 2 out of 5
following a purchase from 28/11/2025
Unfortunately, I received a damaged yogurt maker. A replacement device was promised, but it has not arrived until today.
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CAROLINE D.
Rating: 1 out of 5
following a purchase from 22/11/2025
Not received, not informed of the tracking
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Response from LAGRANGE
Hello,
Thank you for your review.
We are sincerely sorry that you have not received your order. This end-of-year period, with Christmas, is particularly busy and can unfortunately lead to delivery delays. We invite you to contact our customer service via the form on lagrange.fr so that we can check the situation and resolve this issue quickly.
We wish you a very good day.
The Lagrange team.
E
ELENA N.
Rating: 1 out of 5
following a purchase from 22/11/2025
I ordered a Lagrange device and I am very disappointed with the quality of the delivery and the condition of the product received. The package arrived completely broken. Inside, the grill had several damages: shattered wooden frame, scratches on the metal part, broken plastic parts, and even a problem with the cables. The device is unusable! This is really disappointing for a product of this range. I contacted customer service to find a solution but to this day no news from them. I hope the brand will improve the packaging and protection of its products, as the shopping experience was not up to par, especially for the price it is.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for the condition in which your device arrived and fully understand your disappointment. It is important for us that our products arrive in perfect condition and we take your feedback regarding packaging and protection very seriously.
We invite you to contact our after-sales service via the form on lagrange.fr so that we can quickly resolve this situation and offer you an appropriate solution.
We wish you a very good day.
The Lagrange team.
J
JULIEN B.
Rating: 1 out of 5
following a purchase from 19/11/2025
False Black Friday offer that is not one, purchase in advance but cheaper on BF day, complete scam
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FRANCOIS H.
Rating: 1 out of 5
following a purchase from 15/11/2025
I make an effort to buy French, and I notice discounts of 20% a few days after my order. This is not satisfactory....!
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We understand your disappointment. The discounts you noticed corresponded to pre-Black Friday offers. On Black Friday itself, there may be additional promotions. We try to offer various deals throughout this exceptional period to satisfy as many customers as possible.
We wish you a very good day.
The Lagrange team.
V
VICTOR B.
Rating: 1 out of 5
following a purchase from 27/10/2025
Upon opening the package, the glass was broken... it was for a birthday. We will contact you to arrange a replacement.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry that the glass arrived broken, especially for an important event like a birthday. We remain at your disposal and are ready to carry out the replacement as soon as you contact our after-sales service via the form on lagrange.fr
We wish you a very good day.
The Lagrange team.
R
RICHARD D.
Rating: 1 out of 5
following a purchase from 01/11/2025
The device works well but cleaning is very complicated when you spill, all the grease comes out the back and cleaning it is very complicated, you have to completely disassemble it, only the plates are easy to clean.
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are glad that the device works well.
Your comments are valuable and will help us improve the ergonomics and practicality of our devices for future versions.
We wish you a very good day.
The Lagrange team.
P
PAULINE V.
Rating: 2 out of 5
following a purchase from 26/10/2025
Wrong item and very damaged box
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Response from LAGRANGE
Hello,
Thank you for your feedback.
We are sincerely sorry for this error and for the condition of the box. The Black Friday period leads to a particularly high volume of orders, which can unfortunately cause errors or damages during shipping.
We apologize for this inconvenience and invite you to contact our after-sales service via the form on lagrange.fr so that we can resolve your situation quickly.
We wish you a very good day.
The Lagrange team.
C
CATHERINE C.
Rating: 1 out of 5
following a purchase from 22/10/2025
I received a plate for mini pancakes, the coating of the original plate was worn. The quality is not at all the same, it is very light and wobbly. Disappointing product.
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Response from LAGRANGE
Hello,
Thank you for your feedback. We are sorry that this plate does not bring you complete satisfaction. We invite you to contact our customer service via the contact form on our site lagrange.fr
so that we can examine your situation and find a solution.
Have a nice day,
The Lagrange team
M
MARIE-DANIELLE P.
Rating: 1 out of 5
following a purchase from 10/10/2025
Curious that you send me the satisfaction survey when yesterday I asked you for the return procedure. Indeed, designing the bowl and the knife accessory in two parts, what happened to me happens. When removing the bowl, the accessory remained fixed and the contents of the bowl spilled... Congratulations.
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Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this bad experience and understand your disappointment. Our customer service is at your disposal to assist you in the return procedure via the contact form on our site lagrange.fr
Have a nice day,
The Lagrange team
J
JEAN-FRANCOIS L.
Rating: 1 out of 5
following a purchase from 02/10/2025
The fork holder was indicated for a model of casserole that is 21.5 cm wide. However, the received fork holder is only 19.5 cm.
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Response from LAGRANGE
Hello,
Thank you for your message. We are sorry for this difference in size. We invite you to contact our customer service via the contact form available on our site lagrange.fr
so that we can find a solution quickly.
Have a nice day,
The Lagrange team
C
CLARA L.
Rating: 1 out of 5
following a purchase from 30/09/2025
I received a broken waffle maker that was glued back together in any way.
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Response from LAGRANGE
Hello,
We are truly sorry to hear that you received a damaged waffle maker. This is certainly not normal, and we completely understand your disappointment. Our products undergo rigorous quality control before shipping, but unfortunately, incidents can occur during transport.
We invite you to contact our customer service via the contact form on lagrange.fr, attaching photos of the product and its packaging if possible. This will help us understand what happened and quickly offer you an appropriate solution (replacement or other).
Once again, we apologize for this inconvenience, and thank you for bringing it to our attention.
Have a great day,
The Lagrange team
A
ANGELIQUE L.
Rating: 2 out of 5
following a purchase from 05/09/2025
a bit disappointed with the first order, the weight of the packets did not match that of the packaging (photo available if needed)
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AGNES L.
Rating: 1 out of 5
following a purchase from 16/07/2025
arrived broken
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Response from LAGRANGE
Hello,
We are sorry to learn that your product arrived damaged. This incident is beyond our control and may unfortunately be related to transport.
In order for us to quickly find a solution, we invite you to contact us via the form available on our website lagrange.fr
Thank you for your understanding.
Marie
J
JENNIFER B.
Rating: 1 out of 5
following a purchase from 16/07/2025
Lagrange is a recognized brand where you can normally find the missing parts. And now I learn that my waffle maker is an old version so it's impossible to order plates. I will have to buy the new version of the waffle maker, while I only want a set of plates. In conclusion, I will never buy Lagrange again, whatever the device, since it is impossible to obtain parts for the old version, plus the prices of your devices are still excessive so I thought the after-sales service would follow, which is not the case, so I would not recommend buying one of your devices to anyone.
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Response from LAGRANGE
Hello,
We understand your disappointment and are sorry for your experience. Please know that we are doing everything possible to keep a maximum of spare parts available, in order to guarantee the repairability and durability of our devices, values that are particularly dear to us. Unfortunately, some older references can no longer be kept in stock, which may limit our possibilities.
We remain at your disposal via the contact form on our website lagrange.fr to find, if possible, a solution adapted to your situation.
Have a very nice day,
Marie
J
JINGJING J.
Rating: 1 out of 5
following a purchase from 29/06/2025
Missing cable. Long delay to respond. Insufficient commercial approach.
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Response from LAGRANGE
Hello,
We are truly sorry for this disappointing experience. Forgetting a cable, taking time to respond, and not meeting service expectations... this is not what we want you to experience.
We completely understand your frustration, and we thank you for letting us know. Your feedback is valuable: it helps us improve to avoid making these mistakes again.
If this is not resolved yet, please do not hesitate to reach out to us at [email protected]: we will do everything to correct the situation as quickly as possible.
Thank you for your feedback,
The LAGRANGE team
M
MARIE MARTINE L.
Rating: 1 out of 5
following a purchase from 25/06/2025
I am still waiting for the package by Cronopost !!!!!!
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Response from LAGRANGE
Hello,
We are sincerely sorry for this delivery delay. It is obviously not normal that you have still not received your package. Could you please contact our customer service directly at [email protected] indicating your order number?
We will be able to quickly investigate with Chronopost and find a solution as soon as possible.
Again, we apologize for this inconvenience,
The LAGRANGE team
N
NICOLAS C.
Rating: 2 out of 5
following a purchase from 23/06/2025
This is not the correct reference that was sent to me!
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Response from LAGRANGE
Hello,
We are sorry for this reference error. This is certainly not the experience we wish to offer our customers.
We invite you to quickly contact our customer service at [email protected] specifying your order number and a photo of the received product. We will arrange the exchange as soon as possible.
Thank you for your understanding,
The LAGRANGE team
J
JEAN-ROBERT M.
Rating: 2 out of 5
following a purchase from 27/05/2025
Beautiful plancha but the stainless steel cooking surface has many small defects.
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CORINNE G.
Rating: 1 out of 5
following a purchase from 21/05/2025
I am disappointed with the purchase because I can't taste the flavors, and I find it way too sweet
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MANUELLA D.
Rating: 2 out of 5
following a purchase from 21/05/2025
Top delivery but disappointed with some products
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ANTOINE V.
Rating: 2 out of 5
following a purchase from 16/04/2025
Disappointed with the quality control before shipping, the stone ordered for my plancha seems to be suitable for cooking but a surface crack leaves me perplexed about its durability over time, everything else is okay.
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Response from LAGRANGE
Hello,
Thank you for your message.
Please know that each device and accessory is meticulously checked before each shipment.
There may have been a problem during the transport of your order...
I invite you to contact Ingrid who handles our customer service so she can find the best solution for you.
Here is her email address: [email protected]
We wish you a great day!
Marie
H
HENRIANNE D.
Rating: 1 out of 5
following a purchase from 17/04/2025
Furious that I cannot replace the blender of my Lagrange mixer, while the motor works perfectly. While we prioritize repairs, this makes no sense. I would not recommend this supplier. Best regards,
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Response from LAGRANGE
Hello,
We are sorry to hear about your disappointment. We understand your frustration: it is precisely because we believe in repair that we try to offer spare parts for as long as possible.
Unfortunately, for some models, it is sometimes no longer possible to manufacture certain parts, which we sincerely regret.
Please do not hesitate to contact our after-sales service via our website https://lagrange.fr/fr/nous-contacter: we will see together if there is a solution.
Again, we apologize for this situation.
Best regards,
The Lagrange team
S
SEBILEAU-MONGIAT C.
Rating: 2 out of 5
following a purchase from 03/05/2025
Purchase of a spare part for a blender. The characteristics of the part description are incorrect on the site and the part did not fit
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MATTHIEU S.
Rating: 1 out of 5
following a purchase from 27/04/2025
I am still waiting for the refund of the order following its return to you
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Response from LAGRANGE
Hello,
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
S
SARAH H.
Rating: 1 out of 5
following a purchase from 28/03/2025
I have a piece, well received, but I have no instructions for how to install it.
Quite unfortunate
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Response from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
S
SOPHIE L.
Rating: 1 out of 5
following a purchase from 27/03/2025
For now I am satisfied, I am ordering my flavors for the yogurts
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
S
SOPHIE L.
Rating: 2 out of 5
following a purchase from 01/03/2025
Delivery was random, it was postponed without reason since the store was open and not closed as stated in the email.
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Response from LAGRANGE
Hello, Thank you for taking the time to share your experience with us, and we are truly sorry to hear that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Thank you for your understanding. Best regards, The Lagrange.fr team
P
PHILIPPE B.
Rating: 1 out of 5
following a purchase from 19/02/2025
Waffle maker order €99 from February 19 never received.
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OUARRA Y.
Rating: 2 out of 5
following a purchase from 13/02/2025
When you take the warranty extension, the end date of the warranty is not indicated.
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take our customers' comments into great consideration. Your satisfaction is our priority. We wish you a wonderful day! Marie
'
'Marine' L.
Rating: 1 out of 5
following a purchase from 16/01/2025
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
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Response from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
M
MARJORY M.
Rating: 2 out of 5
following a purchase from 16/02/2025
The device arrived completely damaged and useless and the replacement was very slow. No delivery information, so we had to stay home every day. Really very disappointing. We chose a French company to avoid using Amazon.
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Response from LAGRANGE
Hello, We are sincerely sorry for this disappointing experience. Receiving a damaged device and experiencing delays for its replacement is not up to the service we wish to offer. We also understand the discomfort caused by the lack of information about the delivery. Please know that we take your feedback very seriously and are constantly looking to improve our services. Do not hesitate to contact our customer service so that we can find a satisfactory solution for you: [email protected] Thank you for choosing our company, we hope to have the opportunity to offer you a better experience in the future. Best regards, Marie
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