Customer reviews of LAGRANGE

The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.

Very good site

Very long shipping times, next time I will order from AMAZON

Product received with more than 2 weeks delay....

It is not easy to find the references of the pans corresponding to the raclette machine.

Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response

discrepancy between the information on the homepage of the site and the reality of an order

Deplorable service. Received the wrong plates after 2 reminders from me for non-receipt of my order after more than 2 weeks. Apparently, the references for my machine are no longer available, but I am sent plates that are therefore wrong, not very fine. To finally be told: "but we did not have your machine references", while a photo of my machine's references was sent in my reminder email. So far, no solution has been found, meaning a refund.

I am disappointed with the purchase conditions of my device because a week later I receive a promo code and I could have benefited from a discount of €52 on my purchase which is not negligible. I am waiting for a response from customer service and I hope that it will go in my favor

The product capacity announced on your site does not match what I received.

Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...

Order not received and Lagrange does nothing but copy/paste the status in preparation from the post as if I were an idiot... Maybe they will realize there is a problem when they see they are asking for my opinion on an order not received and indicated as in preparation for delivery for several days....

Delivery arrived after 3 weeks.

Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived

The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it

Good

Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful

I have no opinion on the subject

Did not fit, too small

Do not buy refurbished

The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.

Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.

Order received quickly

4/5 good product I knew your brand, I already own a raclette machine

Very disappointed because the order arrived at a pickup point but I don't know which one because the selected one no longer accepted deliveries, sent several emails without response, therefore I called and the person was not very pleasant on the phone. I will not order from the LAGRANGE site again.

Device severely damaged and unusable upon delivery (box and packaging intact, so device damaged from the moment it was packed)

False advertising.

On the site, it proposes 2 plates in the video but we only receive the large one, so I returned the item!

Product does not match our blender

No spare parts for the raclette machine Pierre Élégance purchased about ten years ago

No review

Disappointed, the prices offered on the brand's site are higher than those offered on other sites.

Very poorly designed site, impossible to register and create an account, I eventually managed to make a purchase but still no account, even the welcome discount was not applied despite calling customer service 3 times, not very flexible Lagrange, too bad!!!

Product received scratched, as if already used. For the price and the brand image of Lagrange, I am very disappointed. Despite a message the evening of receipt of the package via the site form + an email to customer service 7 days later, no response. I would like to return this product and get a refund because I am not satisfied.

I haven't tried the product yet because the Panini meat grill + waffle maker is missing. Customer service has been informed, but to this day I still haven't received the rest of the order. I hope to receive it as soon as possible.

Bought a cheese maker. The site clearly states that it's okay for plant-based milks. Zero information in the manual. Contact and... I'm waiting... and if it doesn't work, what do I do???

No information found on the return of goods. Paid phone contact even though the call does not go through.

Hello, here is feedback regarding my order of 6 pots of 425 g yogurt flavoring. To start, the product is too sweet. Each pot contains at least 92% sugar! For lemon, it goes up to 99%!!! Following the usage instructions: for half a liter of milk, you need 5 tablespoons of product to have a minimum taste, which represents 64 g of product, or 59 g of sugar: that's huge and way too much for my taste. So, in a 425g pot, 391 g represents sugar, which amounts to €9.58... Sugar is expensive at Lagrange... It's a shame for the sugar because the texture is top-notch. To really get flavor, you have to dose it to the maximum, and thus the sugar content increases. The taste sensation for vanilla and lemon is really very weak. For vanilla, simple organic vanilla sugar makes a difference in taste and appearance because the yogurt is not just white as you can see the vanilla grains. For strawberry, raspberry, peach, and caramel, it's acceptable. I will finish my pots and switch to other sugar-free flavors that the competition offers. Best regards.

Just perfect.

Fast delivery but it's a shame that the glass yogurt pots I ordered for my yogurt maker are not sold with their lid... I checked, it's mentioned on the site but not clearly enough in my opinion.