Customer reviews of LAGRANGE

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 6 346 published reviews
5 5 554 88% 4 476 8% 3 151 2% 2 61 1% 1 104 2%

Summary of reviews

LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.

Reviews 1 and 2 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2022
For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the product purchased on our site does not meet your expectations. Our customer service received your request this morning and will get back to you as soon as possible to find a solution. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2022
Readable practical
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are delighted to see that you found what you were looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2022
No particular issues
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Response from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are glad to see that you found what you were looking for.
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