Customer reviews of LAGRANGE

The LAGRANGE product is impeccable, but the principle does not suit me: it is a very heavy, bulky device, and it does not make ice cream by itself. You then have to put it in the freezer. I wanted to make ice cream while camping, but that's not possible...

Claim made on the Lagrange site on 04/07/2026. I have been using and appreciating your products for flavoring the yogurts I make for several months now. Initially through Mathon, I have been ordering directly from your website since March 2025. With each purchase, I order 7 boxes, one of each flavor. My last order made on 01/07 has just been delivered to me. Out of the 6 boxes - 1 has a minimum shelf life date of 27/07/2027 (Lemon) - 1 on 29/08/2027 (Strawberry) - 3 on 28/10/2027 (Coconut, Raspberry, Vanilla) - 1 on 28/11/2027 (Exotic fruits). This leaves time to start using them. However, the last box (Salted butter caramel) has a date of 28/07/2026, which means only 24 days to be used under the best conditions. I still have a few opened boxes from the previous order, which I must prioritize using, meaning that the Salted butter caramel box cannot be used under optimal conditions. Therefore, I kindly request an exchange for this box. PS: Please note for your information that only the box in question is from the old packaging (metal box).

It is a gift that the person received well but has not yet used.

The ordered plates do not fit my waffle maker. I am returning them. A return slip has been sent to me. Thank you

the delivery with colissimo was long and unreliable

We used the device only once. The paint has already chipped a little on the edge of the device below the plates, but nothing serious.

Quality products. First disappointing experience. A week went by before the actual shipment of the order, while the day after placing the order, it was indicated as shipped, handed over to the carrier. A follow-up email was necessary before the package was actually handed over to the carrier.

you offer different pizza cooking methods but how to do if you do not provide the different recipes; your booklet lacks recipes regarding all the cooking proposals

The product is supposed to be intended for yogurt makers "4596XX" (mine is a "459603") but it is too tall: the lid does not close, the "steam" effect does not work.

Very happy, works very well but arrived a bit damaged due to a transport problem I imagine, box a bit damaged

Hello, A small downside: a black part, at the back of the waffle maker, is broken. I was surprised to see the wires when I turned the waffle maker over. I found the small piece in the packaging and glued it back. PS: maybe I can expect a commercial gesture from you...

I realize 3 days after buying on your site that on your Amazon store the complete device, that is to say with the waffle plates, croque-monsieur and panini, costs less than the model I bought on your site and that I have not managed to contact customer service! This is definitely the last time I buy from Lagrange.

During the order, I was given the choice between two delivery points for my package, but it was stated in the Colissimo email that the pickup was against signature and that the delivery point I had chosen was supposedly temporarily unavailable, Colissimo was looking for a new delivery point. This took longer than expected (normally according to Colissimo between 3 and 5 days) all that to end up in a post office after 12 days against signature.

satisfied with the purchase but I find the delivery pathetic. at a certain price. the delivery without a signature forces you to pick up the package at a relay point. and if you order a pizza oven... how to say, it's quite large to carry on foot in the city center... I find it shameful on the part of such a brand. In this case, offer the mondial relay or shop by chronopost relay points because at least, we can choose a relay point where we can park the car

The device meets my expectations. However, the cord is a bit short.

The received material is perfect, however I did not receive my package at the relay point, colissimo delivered it to the post office, I could only pick it up at the opening of the post office, which was 3 days before I could retrieve it! Closed Saturday noon until Monday inclusive! Tuesday at 10 am I finally got it to make waffles!

Disappointed with the purchased device

Disappointed with my order because one of the two pans has a chip of ceramic in the inner corner. You should check your products before shipping them.

The item does not correspond at all to the selected device.

Very good except for your waffle maker box. If you want to keep the box to store the waffle maker, it is not practical

You shouldn't be in a hurry. I ordered directly from Lagrange to avoid Amazon. Results: 8 days to receive the product. Lagrange is not reactive at all (count 3 days to hand over to the carrier) and you add a usual failure of Colissimo and direct sales turn out to be catastrophic.

Very good quality of products but the processing and shipping times are quite long.

Having to get angry to receive the entirety of the order is a shame

Incomplete package

LAGRANGE products are TOP and very high quality. However, the delivery was disastrous. They put my package in a relay point that I did not choose. I wasted a lot of time retrieving it and worse, I only had Saturday to pick it up or it would be returned to sender: threatening and unprofessional.

I discovered afterwards that if instead of addressing Lagrange directly I had bought from an online sales site, I would have paid 20€ less per set of plates. Too bad for my concern about buying French directly...

Defective product

No, I am not happy. A week after my purchase, the crepe maker had dropped by 20€. I don't find that normal.

Quality product but during use, the horrible smell that comes out raises doubts about the composition of the plastics used!!! Acrid solvent smell??? It's a shame.

The porthole of the indicator is missing, found in the delivery box.

Raclette device received, but it trips the circuit breaker. Returned but no follow-up.

Device does not work upon receipt

The waffle maker that was delivered to us has several paint chips that tarnish the feeling of having purchased a quality product.

Incomplete order. Packaging a bit light for the weight of such a device.

Package arrived very quickly at the requested pickup point. Huge cardboard packaging for a waffle needle. The product arrived in perfect condition and will allow us to make our first waffles following the purchase of the Lagrange waffle maker. We can't wait. Thank you for everything.

The device did not work and has been returned

Package received 12 days after the order is a bit long... Very nice product, however, it's a pity that no spatula was provided with it, and it's unfortunate that the resistance does not heat very well on the side.

Good product. However, no communication regarding the tracking of the package, no information on its departure date. Package arrived very late due to Colissimo issues, no reaction when I reported the good delivery.

The plates do not fit on my waffle maker.

Timely delivery and great design. Very good result and flawless function. In particular, the ceramic pans are super. Unfortunately, one of the plastic nipples for holding the top glass plate broke.