LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
A bit expensive, but at least the replacement accessories are exactly identical to the originals.
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
J
Jean Luc L.
Rating: 4 out of 5
following a purchase from 27/02/2024
SUPERB DEVICE
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
T
Thomas P.
Rating: 4 out of 5
following a purchase from 11/03/2024
Fast shipping
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
D
Daniele L.
Rating: 4 out of 5
following a purchase from 09/03/2024
ONE OF THE ITEMS DOES NOT FIT
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Christophe G.
Rating: 4 out of 5
following a purchase from 28/02/2024
Easy to use
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Gionnet R.
Rating: 4 out of 5
following a purchase from 26/02/2024
Nothing to report
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Aurélien G.
Rating: 4 out of 5
following a purchase from 24/02/2024
The site is clear, only the navigation in the recipes lacks clarity (a filter by device would really be a plus).
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Response from LAGRANGE
Hello, Thank you very much for your feedback. We take your advice into consideration. Best regards, Marie
M
Marc D.
Rating: 4 out of 5
following a purchase from 23/02/2024
Good
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Elisabeth G.
Rating: 4 out of 5
following a purchase from 24/02/2024
Apparently a good French brand
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Response from LAGRANGE
Hello, Thank you very much for your positive feedback. We wish you a great day! Marie
B
Brigitte B.
Rating: 4 out of 5
following a purchase from 09/02/2024
correct
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Virginie A.
Rating: 4 out of 5
following a purchase from 11/02/2024
I immediately found the item I was looking for. The item arrived very quickly.
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Catherine G.
Rating: 4 out of 5
following a purchase from 05/02/2024
The site is easy to navigate. Order well received, product well packaged. Item conforms to the details on the site.
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
C
Caroline F.
Rating: 3 out of 5
following a purchase from 15/02/2024
Bought to replace the previous one that we broke, we are still very happy with it. However, it is regrettable that Lagrange refused to replace the basic waffle plate, forcing us to acquire a completely unusable duplicate (since we still have the originals) which we cannot resell or give away (since it is the one provided by default). In an ecological context of waste reduction and better resource use, this is really a shame.
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Patrice A.
Rating: 4 out of 5
following a purchase from 16/02/2024
Product arrived well and is compliant.
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Laurence M.
Rating: 4 out of 5
following a purchase from 13/02/2024
Very good
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Have a great day! Marie
C
Corgnou D.
Rating: 4 out of 5
following a purchase from 13/02/2024
Good, delivery on time
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards! Marie
A
Aurore J.
Rating: 4 out of 5
following a purchase from 03/02/2024
Very appreciated to have quality products "made in France" The purchase remains quite expensive
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
A
Amandine B.
Rating: 3 out of 5
following a purchase from 12/02/2024
Very fast delivery. Very good products The only negative point is that after several orders with them. No discount coupon is granted. Just a shame.
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F
Floriane L.
Rating: 1 out of 5
following a purchase from 28/01/2024
Good site, easy to use
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
P
Philippe M.
Rating: 3 out of 5
following a purchase from 06/02/2024
Very clear site.
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
G
Giraudeau A.
Rating: 1 out of 5
following a purchase from 27/01/2024
Meets my expectations, very happy
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
D
Donya D.
Rating: 3 out of 5
following a purchase from 25/01/2024
The item suits me, but I am not satisfied with the customer service, order received but incomplete missing the ladle, email sent no response
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry. Ingrid, who handles our customer service, will respond to you as soon as possible to find the best solution for you. I am also at your disposal, Best regards, Marie
B
Brésil P.
Rating: 1 out of 5
following a purchase from 23/01/2024
Following the breakage of the attachment system of the potato masher after 7 or 8 uses, I obviously ordered a new potato masher indicating the problem with a photo attached. And nothing more.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry. Ingrid, who handles our customer service, will respond to you as soon as possible to find the best solution for you. I am also at your disposal, Best regards, Marie
L
Luc B.
Rating: 4 out of 5
following a purchase from 06/02/2024
The snap-in connector is way too fragile. It should be soldered or made of a more durable material
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
J
Jacques A.
Rating: 4 out of 5
following a purchase from 19/01/2024
User-friendly site, nice to have a 'refurbished' section to browse, simple order to place. Correct follow-up by customer service.
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Fynaut S.
Rating: 4 out of 5
following a purchase from 11/01/2024
on the site it's correct
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Thierry E.
Rating: 4 out of 5
following a purchase from 31/12/2023
As for the site, no problem. No issue with the delivery which was done on time and the material was very well packaged and protected.
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Laura G.
Rating: 4 out of 5
following a purchase from 11/01/2024
Hello, Very good but not too many flavors for making yogurt
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Adeline B.
Rating: 4 out of 5
following a purchase from 26/01/2024
Delivery on time, no issues
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Christian T.
Rating: 3 out of 5
following a purchase from 22/01/2024
Hello, yogurt maker lid too fragile, delivery times too long
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Dillie V.
Rating: 1 out of 5
following a purchase from 23/01/2024
I never received an email: neither when ordering, nor when shipping, nor when my package arrived at the pickup point! And when you send an email, you don't get a response. Only after complaining on the Facebook page. It's very unfortunate. I will not order again through your site.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this absolutely unprecedented situation. There must have been a problem with the distribution of the various emails. I remain at your disposal. Best regards, Marie
S
Sophie R.
Rating: 4 out of 5
following a purchase from 14/01/2024
Clear site
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Stéphanie L.
Rating: 1 out of 5
following a purchase from 14/01/2024
My order does not satisfy me at all. The lactic ferments are altered, and the fermentation time of my yogurts must be doubled to achieve a normal consistency. I had already ordered ferments from this site, and they were of acceptable quality. For this purchase, there is presumably a problem with the merchandise.
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Alain P.
Rating: 4 out of 5
following a purchase from 06/01/2024
Very good, clear explanations.
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Freddy R.
Rating: 4 out of 5
following a purchase from 05/01/2024
4 stars, maximum delivery time
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Saunier D.
Rating: 4 out of 5
following a purchase from 04/01/2024
Simple and practical site
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Jessica B.
Rating: 4 out of 5
following a purchase from 02/01/2024
Well-made site, simple
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Response from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
R
Rachel W.
Rating: 3 out of 5
following a purchase from 13/01/2024
Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this inconvenience. If your device is damaged, I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you: [email protected] Regarding the red cord, it no longer exists and has been replaced by a black cord. Best regards, Marie
P
Philippe L.
Rating: 3 out of 5
following a purchase from 09/01/2024
The site is correct - The order went well, but the delivery date compared to your information was not respected, which means I paid for a chronopost for nothing and it is not cheap.
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry for this abnormally long delivery time. Indeed, January is a period of high activity for our SME, which may explain the extended delivery times. We thank you for your patience. Best regards, Marie
I
Isabelle L.
Rating: 4 out of 5
following a purchase from 12/01/2024
Most waffle maker accessories, notably the plates, are just below €50, the price at which delivery is free.
Why not round up to €50 and benefit your customers with free shipping? We can understand the economic necessity, but €50 is already a significant amount, and you could, for example, cover 50% of the shipping costs instead of taking them entirely.
Have a great day.
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