Customer reviews of LAGRANGE

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/09/2023 à 09h53 following a purchase from 20/08/2023

A slightly more detailed description would be perfect. Top customer service. But the best would be not to have to deal with customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/09/2023 à 20h22 following a purchase from 03/09/2023

The order is simple and the delivery is fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/09/2023 à 07h55 following a purchase from 01/09/2023

fast shipping and well packaged

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2023 à 18h01 following a purchase from 12/08/2023

Ease of finding spare parts, delivery within the announced deadlines.
One complaint: the ordered seals could have fit in a small padded envelope, but they were shipped in a box that was far too large for the contents. That's why I only give 4 stars.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/09/2023 à 13h46 following a purchase from 04/08/2023

Very practical site, good idea to have a discount during the team's vacation

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/09/2023 à 21h46 following a purchase from 17/08/2023

Shipping delays are too long...

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Response from LAGRANGE Published on 04/09/2023

Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2023 à 16h06 following a purchase from 18/08/2023

Well-constructed site. I had difficulty finding the accessories page.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/08/2023 à 08h56 following a purchase from 15/08/2023

Everything went very well.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/08/2023 à 16h16 following a purchase from 26/07/2023

Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.

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Response from LAGRANGE Published on 05/09/2023

Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/08/2023 à 18h02 following a purchase from 25/07/2023

I have no opinion on the subject

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Response from LAGRANGE Published on 31/08/2023

Hello, Thank you for your comment.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/08/2023 à 14h17 following a purchase from 21/07/2023

Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/08/2023 à 08h34 following a purchase from 19/07/2023

Navigation and search quite easy on the site. Very satisfied with the quick dispatch of the product in very good condition upon arrival.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/08/2023 à 14h13 following a purchase from 22/07/2023

The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2023 à 07h24 following a purchase from 21/07/2023

very clear and easy to use site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/07/2023 à 16h41 following a purchase from 21/07/2023

There was a problem after my payment, the item was still in the cart. I tried again and ended up with 2 charges on my account. Fortunately, you noticed and I was refunded for the 2nd payment.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/07/2023 à 11h45 following a purchase from 07/07/2023

Order processed quickly, excellent delivery tracking.
The only downside, the site works poorly with my iPad.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/07/2023 à 14h20 following a purchase from 06/07/2023

Nothing to complain about the site, very well done.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/07/2023 à 17h33 following a purchase from 13/07/2023

Did not fit, too small

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Response from LAGRANGE Published on 31/08/2023

Good morning, We are sorry to hear that. Do not hesitate to contact our Customer Service here: [email protected] in order to find a solution. Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/07/2023 à 14h02 following a purchase from 05/07/2023

Good product ordered for my mom for her yogurt maker but product too expensive for my taste

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/07/2023 à 18h18 following a purchase from 02/07/2023

clear site

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/07/2023 à 10h40 following a purchase from 16/06/2023

Easy and clear navigation, but not very satisfied with the product, namely the plancha.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/07/2023 à 16h16 following a purchase from 23/06/2023

the site is quite well made, fairly clear and accurately represents the brand's products.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 29/06/2023 à 12h17 following a purchase from 11/06/2023

Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/06/2023 à 04h34 following a purchase from 16/06/2023

good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/06/2023 à 14h21 following a purchase from 10/06/2023

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/06/2023 à 14h58 following a purchase from 30/05/2023

I really like flavored yogurt products

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/06/2023 à 12h32 following a purchase from 17/05/2023

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/06/2023 à 11h31 following a purchase from 01/06/2023

Make the complete description of what is included with the purchase of the grill-meat visible

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/06/2023 à 11h30 following a purchase from 17/05/2023

Very good site and very fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2023 à 20h59 following a purchase from 31/05/2023

Search rather easy.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 07/06/2023 à 13h43 following a purchase from 27/05/2023

The product was insufficiently packaged and arrived completely damaged. Not very professional, and moreover the carrier does not want to take any responsibility.

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Response from LAGRANGE Published on 19/06/2023

Hello, We are sorry to hear that you encountered a problem with the delivery of your device. Please feel free to contact our consumer service at [email protected] to provide us with more information about the issue so that we can find a solution. The Lagrange team.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 04/06/2023 à 14h03 following a purchase from 12/05/2023

Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 01/06/2023 à 23h42 following a purchase from 09/05/2023

Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.

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Response from LAGRANGE Published on 19/06/2023

Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/05/2023 à 21h50 following a purchase from 19/05/2023

Nothing to report.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 31/05/2023 à 15h42 following a purchase from 19/05/2023

Hello, I did not receive the plates corresponding to my device (likely a reference error on my part). I then wrote to customer service to report it and request an exchange. I never received a response from them. Best regards.

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Response from LAGRANGE Published on 31/05/2023

Hello, Thank you for your message. We did not find any message from you in our database, but we have just forwarded your request to our consumer service so that a response can be provided to you as soon as possible. The Lagrange team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/05/2023 à 13h51 following a purchase from 13/05/2023

No issues

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/05/2023 à 16h21 following a purchase from 07/05/2023

Poorly designed site, difficult to find products.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/05/2023 à 16h02 following a purchase from 06/05/2023

Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/05/2023 à 10h46 following a purchase from 27/04/2023

Nice quality, made in France, 3-year guarantee

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/05/2023 à 12h29 following a purchase from 04/05/2023

Good

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