LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Hello, Thank you for your comment. We are sincerely sorry that your order took 3 weeks to be delivered to you. We shipped your package on 26/09, the day after your order. However, it seems that there were several technical incidents during transport by Colissimo, which is why it was returned to us before we could reship it to you. Despite this delay, we hope that your Lagrange products will bring you complete satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2023
quick and efficient delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Well-designed and intuitive site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2023
Accessory too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2023
Very satisfied with the product but not with the packaging for delivery. The box was torn on one side and was reinforced by the post. Heavy devices need to be secured for shipping. Fortunately, the waffle maker was not damaged.
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Response from LAGRANGE
Hello, thank you for your feedback. We are sincerely sorry if the box received was damaged, we will pass this information to our customer service. We remain at your disposal. Best regards, The LAGRANGE team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Received order damaged and since then I am still waiting for confirmation of a new one that has still not arrived
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Response from LAGRANGE
Hello, we are sorry that your experience was not positive. Your new product will be shipped to you tomorrow morning. Best regards, The LAGRANGE team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2023
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
Delivery scheduled for Friday, received the following Monday. Order remained blocked at the post office
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2023
Easy online order
Easy delivery pickup
Average quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2023
A slightly more detailed description would be perfect. Top customer service. But the best would be not to have to deal with customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
The order is simple and the delivery is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2023
fast shipping and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Ease of finding spare parts, delivery within the announced deadlines.
One complaint: the ordered seals could have fit in a small padded envelope, but they were shipped in a box that was far too large for the contents. That's why I only give 4 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Very practical site, good idea to have a discount during the team's vacation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
Shipping delays are too long...
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Response from LAGRANGE
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
Well-constructed site. I had difficulty finding the accessories page.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2023
Everything went very well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2023
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
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Response from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/07/2023
I have no opinion on the subject
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Response from LAGRANGE
Hello, Thank you for your comment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
Navigation and search quite easy on the site. Very satisfied with the quick dispatch of the product in very good condition upon arrival.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2023
very clear and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2023
There was a problem after my payment, the item was still in the cart. I tried again and ended up with 2 charges on my account. Fortunately, you noticed and I was refunded for the 2nd payment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2023
Order processed quickly, excellent delivery tracking.
The only downside, the site works poorly with my iPad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
Nothing to complain about the site, very well done.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2023
Did not fit, too small
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Response from LAGRANGE
Good morning, We are sorry to hear that. Do not hesitate to contact our Customer Service here: [email protected] in order to find a solution. Lagrange team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
Good product ordered for my mom for her yogurt maker but product too expensive for my taste
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2023
the site is quite well made, fairly clear and accurately represents the brand's products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2023
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
I really like flavored yogurt products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
Make the complete description of what is included with the purchase of the grill-meat visible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Very good site and very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
Search rather easy.
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