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Rating: 4 out of 5
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 195 published reviews
Summary of reviews
The online store LAGRANGE is praised for its rapid delivery, with many customers noting that their orders arrived in a short timeframe and in excellent condition. The efficient and clear ordering process contributes to a positive shopping experience, making it simple for customers to browse and purchase products. The quality of the items is frequently highlighted, with various products such as waffle makers, yogurt makers, and ovens receiving commendations for their performance and usability.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Very good. Just missing recipes with plant-based milks
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Rating: 3 out of 5
I have already ordered these products. I find them today more bland, and yet I proceeded with the same quantities of flavors as last time, which is one third of the jar, for 9 yogurts, and a total of 1.5L of milk.
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Rating: 4 out of 5
Good reading of the products, ease of ordering
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Rating: 4 out of 5
Very pleasant site to look at but difficult to find certain products
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Rating: 4 out of 5
very fast delivery
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Good navigation on the site, fast and perfect delivery. Content matching my expectations.
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Rating: 4 out of 5
Very good, but since then I've been receiving a bit too much advertising for the site!
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Rating: 3 out of 5
The post office had consolidated the package, even the box of the small jars was opened inside, but nothing is missing and nothing was broken fortunately.
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Rating: 4 out of 5
Order in August. But nothing informs that the service is closed.
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Rating: 3 out of 5
When I ordered my Lagrange products, they were closed but they still charged my account. They could have waited for the site to reopen to charge and prepare the order and then send it. It's not normal, now I will be careful or I will look elsewhere.
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Rating: 4 out of 5
Simple site to use. It would be practical if we could easily compare the different versions.
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Rating: 4 out of 5
The waffle iron works very well and is very stylish. Too bad the box of the waffle maker is half coated with 'grease', it seems. Even the delivery note is soaked. I will have to store my iron in another box. Too bad for an iron of this price. The delivery was fast.
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Rating: 4 out of 5
Perfect
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Rating: 3 out of 5
The product matches the description and is functional. I would have liked and am still waiting for the cover of the device that has not been received!!! Thank you for taking the necessary steps!
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Rating: 3 out of 5
Site not easy to navigate, order shipped on time.
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Rating: 4 out of 5
Not clear on the origin of the manufacturing.
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Rating: 1 out of 5
Just perfect.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 4 out of 5
Delivery one day before the scheduled date (without prior information) and heavy package left at the entrance gate (received by an elderly person) without any offer of help. In short, a rushed service from Chronopost.
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Rating: 4 out of 5
Very good quality of products.
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Rating: 4 out of 5
It would still be preferable for the power cord to be a bit longer.
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Rating: 3 out of 5
Package received in good condition, nothing to complain about.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 4 out of 5
Put even more emphasis on quality, the choice of materials
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Rating: 3 out of 5
Correct products but significant price increase recently
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Rating: 1 out of 5
Everything went very well, quick and efficient. Equipment in good shape, very good waffles.
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Response from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
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Rating: 3 out of 5
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
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Response from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very easy to navigate site
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Rating: 4 out of 5
Navigation on the site is very simple.
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Rating: 4 out of 5
Easy to use. Lacks a bit of photos of the items.
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Rating: 4 out of 5
Site very easy to understand. The products I wanted were easy to find.
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Rating: 1 out of 5
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
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Rating: 4 out of 5
good
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
Satisfied
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Rating: 3 out of 5
for the kettle I bought, there is missing important information on the site
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Rating: 3 out of 5
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
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Rating: 3 out of 5
Incomplete description
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Response from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.
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Rating: 4 out of 5
Very good site
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