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A
Rating: 4 out of 5
Easy to use. Lacks a bit of photos of the items.
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Customer reviews of LAGRANGE
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 6 346 published reviews
Summary of reviews
LAGRANGE consistently delivers on product reliability and thoughtful design, with customers noting sturdy construction, easy maintenance, and features that enhance usability, such as clear manuals, ergonomic handling, and adaptable plates. Delivery stands out for speed and careful packaging, with many customers reporting on-time, intact shipments and protective packaging that keeps contents secure. The product range inspires confidence through consistent quality and practical extras, including compatible spare parts, innovative flavors for yogurts, and reliable performance across devices like waffle makers and planchas. Overall, customers highlight a seamless shopping experience, from precise descriptions and quick fulfillment to supportive service and clear, user-friendly operation.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site very easy to understand. The products I wanted were easy to find.
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A
Rating: 1 out of 5
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
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Response from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 3 out of 5
for the kettle I bought, there is missing important information on the site
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A
Rating: 3 out of 5
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
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Response from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
A
Rating: 3 out of 5
Incomplete description
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Response from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.
A
Rating: 4 out of 5
Very good site
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Rating: 4 out of 5
Had no problem ordering, as far as I remember
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